Messages from the CEO

As this year draws to a close, I want to share a story of true digital transformation that underscores what is possible when strategic vision meets the right technology. We are incredibly proud to have won the prestigious Document Manager Project of the Year Award for the comprehensive project implemented at our customer, Utmost Life and Pensions.

The most valuable asset in your organization isn't in your data centers; it's in the heads of your senior experts. This highly specialized, hard-won business process knowledge—the rules, the workarounds, the "why" behind every decision—resides precariously "between two ears". This vulnerability is reaching a breaking point. As key personnel retire, that wisdom walks out the door.

In my experience, every company faces a document problem. Whether they're stored in archives or flowing in daily through email and attachments, documents are at the heart of nearly every business process. For someone in your organization, managing a claims department or overseeing legal review, the manual effort of sifting through correspondence and due diligence documents is staggering.

Imagine a world where business and IT teams are active creators, with the autonomy to control their content and processes, driving continuous improvement. This isn't a pipe dream, it's a reality with smart design technology. Solutions like Business Designer put the power of application creation directly into the hands of your business team.

In today's noisy digital landscape, how do you truly capture and retain your customers' attention? Every interaction, every document you share, is a crucial opportunity to not just to convey information, but also to build stronger connections and leave a lasting positive impression. It's with this in mind that I want to highlight the transformative power of dynamic visuals.

This isn't just another online event – it's your chance to connect face-to-face with industry leaders, Papyrus experts, and peers who are shaping the future of business. Just like in Vienna, you'll gain firsthand insights into how the latest trends and innovative solutions can truly revolutionize your business. We'll move beyond theory with concrete use cases.

At the heart of digital transformation lies the symphony of technology, as beautifully articulated by H.E. Luccock: "No one can whistle a symphony. It takes a whole orchestra to play it." End-to-end automation, coupled with intelligent orchestration, empowers organizations to realize their full potential and drive innovation.

As we embark on a fresh start in the new year, I'm thrilled to share the remarkable growth and success we achieved together in 2024. We understand that navigating today's dynamic business landscape presents unique challenges – increasing pressure on productivity, the need to adapt to rapid change, and the constant search for operational excellence.

Excellent News! I'm excited to share that Papyrus CCM has been named a "Luminary" in Celent's latest global report, solidifying its position as the leading solution for insurance business communication. This prestigious recognition underscores our commitment to delivering innovative industry-leading solutions that drive efficiency and customer satisfaction.

With over 1.3 billion people, or 16% of the global population experiencing disabilities and 773 million adults facing illiteracy, it is evident that there is a pressing need for change. The digital divide poses a significant challenge for businesses seeking to reach their entire customer base. Traditional PDF accessibility solutions often require technical expertise.

In today's digital landscape, embracing the cloud is no longer optional. It's the key to unlocking agility, scalability, and unmatched performance. Papyrus is proud to be at the forefront of this revolution, empowering businesses to thrive in the cloud with a future-proof cloud-based platform for corporate customer communication management.

Turning conversations into business transactions with low effort and high quality is crucial to successful business. That's where intelligent forms come in! Imagine business forms that understand your clients' and employees' needs, guide them effortlessly, and don't frustrate them. Process-driven collaboration is typically linked to fillable business forms.

As CEO of Papyrus Software, I strive to open up new ways of delivering business results through operational excellence, unlocking sustainable growth. Operational excellence seeks to increase the bottom line through optimized processes, increased quality and efficiency, and reduced costs. Successfully implementing this requires the right tools.

Excellent news! The global study Intelligent Document Processing Software (IDP) 2023-2024 Market Scape by International Data Corporation (IDC) named Papyrus Software a Major Player. This result was endorsed by Papyrus customers and validated by the high software rating.

Papyrus Software announced on Nov 29, 2023 that the Commerzbank and comdirect brands have selected Papyrus as their next generation Customer Communication and Document Management platform. As one of the largest banks in Germany, with €510 billion in assets.

It gives me great pleasure to share with you that Papyrus DocuFlow has been awarded the 'Application of the Year 2023 Award' by Xplor International. This honorable mention from the Xplor award committee is founded on DocuFlow's innovative approach.

We are at a crossroads of technology in the evolution of business process management. Let me explain: Not everyone is aware that the majority of process executions require leaving the documented 'happy path' of a process for completion.

You are considering migrating and consolidating disparate legacy document systems to eliminate inefficiencies and reduce the effort in managing templates for multiple channels. Or you want to learn more about technologies such as Blockchain for e-signing.

Sending requests per email with attachments is a type of asynchronous collaboration that we are most familiar with. Attachments can be many and include filled PDF forms, documents and signatures. However, this form of communication is highly manual.

When our company was founded in 1988, we saw it as our responsibility to ensure that software was a profitable investment for our customers, and not just an expense. Documents are at the heart of our customers' business.

This year's Technology of the Year Honorable Mention that awards original concepts and developments leading to a significant advancement in the Customer Communication Management industry, goes to Papyrus Software for its innovative Papyrus Business Designer software.

Since my last letter to you about Blockchain - the better way to e-sign, enquiries about this technology and the Papyrus Blockchain ecosystem have skyrocketed. Most often I was asked why should a company use Blockchain to sign and verify digital assets.

When it comes to digital documents and electronic signatures, it is blockchain technology that eliminates concerns about manipulated or even forged electronic documents. Blockchain is known to make the e-signing process very secure and stable.

How does a company continue to innovate? In recent years, companies have had to quickly adapt in order to win. Digitalization has been a focus, self-service has become much more dominant and ad-hoc changes need to be replaced with better solutions.

How can you consolidate disparate existing document systems which have grown over years, leading to redundancies, inefficiencies, and multiple efforts to maintain document templates for different output channels? A question I get asked very often.

Often, and usually out of expediency, companies tend to implement multiple communication platforms within core applications without understanding that they need to be either consolidated or interconnected.

Organizations have been investing in business document design solutions for decades. In fact, many organizations have invested in more than one document design and formatting system. But this is a double-edged sword.

Are you sometimes missing that one piece of information related to your task that would make it easy? Are your employees hunting for data and switching from app to app to accomplish their work? If so, read on – this message is for you.

Creativity is a great way to solve problems, innovate new solutions and bring purpose to work. We have access to tools and a real opportunity to contribute and create change. Creativity always works better than anything else we could try.

You no longer need to be a programmer to deliver Business Value Streams, but use a graphical user interface instead of writing code. This takes the pressure off the IT department, as even non-technical users can contribute.

In the wake of rapid digitization, some companies often implement quick-win point solutions in their ecosystem that end up being complex puzzles. The challenge of getting everyone to work together effectively skyrockets.

What began in 1988 in the basement of our private home in Austria has grown into a fantastic global organization of experienced professionals, utilizing stable standard software and innovative Framework Solutions created in our four software development centers and three global competence centers.

Most customer service solutions can't keep up with today's customer engagement requirements. Customers want to experience a fast and right response the first time using their preferred communication channel.

Business First was an important goal Dow Jones set for their new global business communication solution. The new system will allow for business creativity and flexibility in product offerings, plus pricing and placement of promotional content across lines of business.

Business documents are a critical step in connecting your traditional and digital business channels. It sounds so simple, yet it's hard in practice to be effective when delivering these documents and messages to your customer-preferred channel in an Omni-channel world.

"Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a 'robot' to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems."

WellCare Health Plans, Inc. in Tampa/FL and ISIS Papyrus Software proudly announce winning the renowned 2017 WfMC Global Awards for Case Management. The Papyrus ACM-based Collaboration Platform for Campaign Management Earns Highest Ratings for Digital Transformation Excellence, Agility and High Value Creation.

Creating and managing business documents for physical and digital can be an expensive nightmare. The Papyrus single source document administration is here to help! Document layouts and building blocks are created one time by business teams and reused across templates for email/HTML, Mobile, Web, PDF and AFP print.

A recent survey by Ovum concluded that 74% of customers use three or more channels when contacting companies. This demands a new business model for moving beyond disconnected, multichannel communications - offering Omni Channel engagement with real time back office integration.

Training machines to recognize documents and messages and to continuously optimize data capture is a remarkable technology to increase efficiency. But what really improves business capability is a process solution that also learns over time what your experts actually do in a case when a certain document arrives.

In preparation for our upcoming Papyrus World Conference, I like to share the themes and hot topics with you. I promise you will hear exciting presentations, see breakthrough showcases and discuss with your peers new approaches and disruptive solutions impacting your business in the digital enterprise.

Recently, Papyrus Capture/Mobile was awarded "Mobile Capture Product of the Year" by Document Manager in the UK! The Papyrus software solution enables flexible, accurate data entry and real-time processing from customer, remote staff or field service devices - all working together for a seamless omni channel customer experience.

60 BPM award submissions – 27 judges – 15 distinct evaluation criteria for innovation, implementation and impact set by WfMC. Judge commenting on the comprehensive nature of the Papyrus ACM platform: "This is a complete case management system that involves a comprehensive mobile app."

Digitizing and extracting data from all inbound channels - in structured and unstructured formats - and integrating with process and case management is a key strength of Papyrus Capture. In a public tender by the Swiss authorities, Papyrus achieved the highest points in all categories.

Last week at the ACORD Insurance Innovation Challenge (AIIC) competition in London, the Papyrus OMNI Channel capabilities with online channel applications for Web and Mobile impressed the judges. For the second year in a row, Papyrus Software has been selected as an AIIC finalist!

Doing business online is a critical element of your organization's existence – it connects you more quickly and conveniently to customers, prospects and partners. Digital business transformation now demands that we ensure operational support for this external activity.