Voice of our Customers

The Voice of Customer is a global Gartner Peer Insights program with ratings and reviews of IT professionals. The new report on Customer Communication Management (CCM) was published a few days ago showing Papyrus Software in a super positive and differentiated light in the industry. In total 67 reviews were submitted by our customers and verified by Gartner staff to ensure quality. As one of the three vendors in the world, Papyrus achieved customer choice for the highest overall ratings.

Some of the world’s leading companies provided insight into not only how satisfied they are with the software, but also their experience with the overall planning, installation, support and service during software implementation and beyond. This information provides IT and Business leaders with a firsthand view on how ISIS Papyrus works with its customers and what you can expect from us.

The reviews go across industries (finance, healthcare, services, government, manufacturing), departments, functions and geographies (63% Europe, 20% North America, 13% Latin America, 14% Asia Pacific). Almost in unison the Gartner Peer Insight reviewers gave high ratings and stated very high satisfaction with the Papyrus Product Support.

The following are examples of Papyrus customer reviews from Gartner Peer Insights:

“It is a platform with the power to generate all our communications for our customers, by email, printing, fax, interactive documents, integration with other backend systems. We have a great support from ISIS Papyrus, allowing us to create new solutions quickly for any new application we want to create. Very positive experience in terms of software, support and innovation.”
All our customer communications in one Digital Platform
Consultant, Healthcare

“A really robust and reliable cross-platform software. For each need the company has, regardless its size and function, Papyrus offers a solution.”
A safe bet. Great Software
IT Manager, Enterprise Architecture and Technology Innovation, Finance

“My experience with Papyrus: I would say that it is excellent, due to the solidity of the platform and the high quality service they have always provided.”
Best option: managing the processes and communications in a single and transversal solution
Systems Manager, Data and Analytics, Finance

“The platform itself is a great value for each business using it.”
Papyrus Web Repository - A strong process management platform
Manager, Enterprise Architecture and Technology Innovation, Service

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A big THANK YOU to everyone who provided us with their positive feedback. Our quality is managed by dedication. We take pride in being a company that thrives on the capabilities of each individual, and we ensure human error is eliminated in the total achievement for our customer.

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Best regards,
Annemarie Pucher
CEO, Papyrus Software

Signature: Annemarie Pucher, CEO Papyrus Software
Photo: Annemarie Pucher, CEO Papyrus Software

ISIS Papyrus Europe AG
Papyrus Platz 1
2345 Brunn am Gebirge
T +43 2236 27551-0

ISIS Papyrus America, Inc.
301 Bank Street
Southlake, TX 76092
T +1 817 416 2345

ISIS Papyrus Pte. Ltd.
9 Temasek Blvd.
29-01 Suntec City Tower 2
Singapore 038989
T +65 6339 8719