Everything we do here at Papyrus Software is designed to help businesses improve. Increasingly, consumers expect the businesses they patron to be present on several channels, and to offer consistent, qualified and transparent service on all of them.
The value we can bring to your Customer Contact Center is a single cockpit containing the contact history and access to customer data, documents and communication channels in a single user interface. Agents can work in different ways, toward a common goal in a 360-degree view of the customer and can directly accept requests via telephone, video call as well as other channels (email, letter, chat etc.) in a single cockpit.
Customer Contact and Service Center Solution
The problem with many contact centers is the lack of interdepartmental communication. Employees work towards a common goal, but fail to communicate internally. The 'live-chat people' aren’t communicating with the 'email guys,' and the customer feels frustrated. Thanks to the power of simplified integration with multiple systems, it’s easier than ever to deploy an Omni-Channel solution across data silos (CRM) and channels such as phone, live chat, emails, fax, business correspondence and web.
Papyrus Omni Channel Applications
AI-supported unified recognition of incoming requests and automated rule-based assignment to employees, systems and processes helps your Service Center quickly and reliably understand requests, assign them correctly and in ‘real time/near time’ deliver the right answer.
I am available for a Webex interaction and look forward to hear your feedback.
DON'T MISS OUT
2020 Global Open House and User Conference
April 26-28 | Vienna, Austria
Hear top speakers share insights on customer engagement, Omni-Channel communication, end-to-end automation, and more! Review 2019 Open House Video