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Digitizing and extracting data from all inbound channels - in structured and unstructured formats - and integrating with process and case management is a key strength of Papyrus Capture.
In a public tender by the Swiss authorities, Papyrus achieved the highest points in all categories and, as the most balanced product, was awarded a major contract of over 1.7 Mill Swiss Francs.
Major functional requirements delivered by the Papyrus Capture platform for the e-courier project:
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Incoming e-mails (with various attachments and Webform requests) and physical paper
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Fully automatic import using Papyrus MAPI and IMAP Adapter for e-mails + HTTPs Portal Server for Webforms, and human intervention when sorting and recording pages is not required
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Classification of document types with Papyrus Classify
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Data extraction from fixed form and free form, pattern recognition, artificial intelligence and machine learning
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Validation by business rules
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Identify insurance holder (service tasks and user tasks in Papyrus Adaptive Case Management (ACM))
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Skill-based task assignment (ACM)
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Categorization of inquiry
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Case creation in ACM
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Response to insurance holder as an ad-hoc task (e-mail or letter) in ACM
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Interfacing with existing archive
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Monitoring and reporting
Learn and see more about the Papyrus Capture and ACM platform online or arrange a personal WebEx discussion
I look forward to hearing from you soon.
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