Recently I received a letter from a global firm sharing their challenges with non-standard letter templates across portfolios resulting in high maintenance and delay in time to market.
Firstly, they cannot apply global template changes. Paragraph conditions are defined partly in core systems and partly in Word letter templates stored elsewhere. Their Word templates are easily editable and therefore quickly become inconsistent. Next they report inconsistencies and duplicates of variables as they are defined across both core and letter generation systems. Combined with no version control or audit capability, any changes made to these document templates and variable definitions lead to an error prone and slow letter definition process. Lastly, they have no ability to report on and reconcile letters triggered or letters generated and letters fulfilled leaving them without an overview of their production.
The given requirements need a correspondence management system that can produce the event and staff generated communications and fulfills all internal quality and delivery standards. You can bring your letter applications closer to the business and to the Web! Business document design tools enable organizations to meet their objectives in a timely and cost-effective manner without relying on technical knowhow in IT.
Tutorial: Business Document Application Design
Tutorial: Business Forms Application Design
Supported by the Papyrus WebClient, clerks and caseworkers can access the letter templates from anywhere and easily create single or multiple documents and forms that cater directly to a customer’s needs by simply editing text or answering prompted questions. The associated documents and forms connect to back-end services providing required data on the fly.
The system notes the clerk’s decisions and performs any required work, automatically assembling the business document to exactly match the customer-specific situation, whilst ensuring there are no mistakes, omissions and all relevant regulations are considered.
Interactive Business Documents
Did you know that Papyrus is recognized as Customers Choice by Gartner in 2020? Papyrus customers gave our CCM platform an average of 4.5 out of 5.0 stars in the Customer Communications Management market, according to Gartner Peer Insights.