Annemarie Pucher CEO ISIS Papyrus: Successful collaboration of business and IT

Papyrus Software  
Photo: Annemarie Pucher, CEO, ISIS Papyrus Software

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One of the largest financial players in the world is achieving significant results by putting Business First with the Papyrus CCM solution.

Initially, business users were creating document specifications in Microsoft Word as input for the document development performed by IT developers, with both teams working in isolation and duplicating efforts. To accelerate the time to production, the document development approach needed a complete makeover.

The Papyrus CCM solution was chosen to create, manage and deliver compliant customer communications that span across physical and digital channels, achieving the following results:

  • 95% created and maintained by the business, IT delivers data
  • 50% time reduction in the template development phase
  • 90% time reduction in the release phase
  • Flexible document release process enabled by cross-department change management
  • Consistency paired with efficiency through large-scale reusability
  • Reporting and auditing transparency

The 2500 document templates, with 25 new templates added each month, increased batch and online production 20x for Internet and Mobile.

The newly defined Banking Correspondence Management System (BCMS) empowers business users to create and maintain a huge amount of document templates in a flexible manner, with consistency in design and compliance of content. The solution supports design, sign-off, deployment and production of customized, individual online correspondence, as well as mass batch document production, while applying a fully adoptable change and release management that involves the right people for the right work at the right time.

To see and hear more about Papyrus Business Designer and Business Correspondence Framework Solution capabilities please arrange for a Webex.


ISIS Papyrus Europe AG
Papyrus Platz 1
2345 Brunn am Gebirge

T +43 2236 27551-0
F +43 2236 21081


ISIS Papyrus America, Inc.
301 Bank Street
Southlake, TX 76092

T +1 817 416 2345
F +1 817 416 1223


ISIS Papyrus Pte. Ltd.
9 Temasek Blvd.
29-01 Suntec City Tower 2
Singapore 038989

T +65 6339 8719
F +65 6339 6933

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