Annemarie Pucher CEO ISIS Papyrus: Collaborative Content Services - A better way to work

Papyrus Software  
Photo: Annemarie Pucher, CEO, ISIS Papyrus Software

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The challenge for many organizations is that their legacy ECM systems were implemented with a focus on documents. In an Omni-channel world, many digital communication channels and their business processes generate content and information to be managed and made available to the CRM, ERP and HR departments and their users.

Content Services – Empowerment of Collaborative Work

To increase agility and productivity in customer engagement, knowledge workers need all the information at their fingertips! Easy access to all documents, messages, voice, video, processes and any other structured and unstructured information is key for collaborative work and achieving excellence in customer service.

Internal business value streams such as Procurement processes – from purchase to pay - have many players, many different types of documents and a direct impact on the bottom line. Content and context is extremely important for Procurement.

HR Executives must deal with many documents and processes that span the entire lifecycle of an employment relationship. From recruitment to the time they leave and retire. Combining process with content will improve efficiency, compliance and improve satisfaction of workers.

Bridging the siloes created by disparate lead applications and presenting the whole story of the customer or employee relationship in a 360-degree view with all activity available in a CASE, where Process and Content is ONE – this is how the Papyrus platform solves these challenges organizations have.

Are you wondering what to do next with your Content Services? Take the time to meet with us. We have real-world experience delivering world-class software.


ISIS Papyrus Europe AG
Papyrus Platz 1
2345 Brunn am Gebirge

T +43 2236 27551-0
F +43 2236 21081


ISIS Papyrus America, Inc.
301 Bank Street
Southlake, TX 76092

T +1 817 416 2345
F +1 817 416 1223


ISIS Papyrus Pte. Ltd.
9 Temasek Blvd.
29-01 Suntec City Tower 2
Singapore 038989

T +65 6339 8719
F +65 6339 6933

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