ISIS Papyrus CEO Annemarie Pucher: Omni Channel Strategy

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Photo: Annemarie Pucher, CEO, ISIS Papyrus Software

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A recent survey by Ovum concluded that 74% of customers use three or more channels when contacting companies. This demands a new business model for moving beyond disconnected, multichannel communications - offering Omni Channel engagement with real time back office integration for enhanced customer experience and streamlined operations.

Video: Online Channel Business

Customer focused firms must address cultural and technological challenges as communication channels multiply. Serving all age groups means cross-channel design, delivery and response management. Historically, Web, mobile, e-mail, and print customer communications teams and tools have been separate and siloed.

Video: Business Correspondence Demo

Leveraging the best from your traditional communication channels across Web and mobile has great potential to improve customer interactions at every touchpoint and minimize cost.

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ISIS Papyrus Europe AG
Alter Wienerweg 12
2344 Maria Enzersdorf

T +43 2236 27551-0
F +43 2236 21081


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301 Bank Street
Southlake, TX 76092

T +1 817 416 2345
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