Annemarie Pucher CEO ISIS Papyrus: The Push towards RPA and consolidating a scattered landscape

Papyrus Software  
Photo: Annemarie Pucher, CEO, ISIS Papyrus Software

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At the recent Gartner Symposium, attendees wanted to know how Papyrus Software is different (better) than other solutions providing automation in digital transformation (RPA/AI) and collaboration beyond a disconnected landscape of communication channels.

We demoed a variety of Business Value Stream Solutions such as handling a claim, a ticket, processing an order, onboarding a customer or managing a project showing Adaptive Case Management (ACM) integrated with Content Services and Omni-Channel Communications. I had two very successful solution provider sessions. Please click the links below if you like me to share my slides with you.

Building a Customer Engagement Hub - Moving beyond disconnected Customer Experience (CX)

Leading business transformation with a digital communication and process platform

The Papyrus Platform is unique in many ways. Build on one source code it provides:

FACILITATED INTEGRATION: an "umbrella" atop of any existing business and software infrastructure. Integration is seamlessly via configurable standard adapters with the entire surrounding, as required.

FLEXIBILITY with unlimited SCALABILITY: Built on a flexible node architecture, Papyrus installations can be adjusted and scaled at any time, running on-premise, in virtual and mixed environments and in the Cloud.

INTELLIGENCE: Provides Machine Learning and User-trained Training with supervised decision processes to efficiently handle both high-level automation and AI-assisted individual customer case operations in the same platform.

CONVERSATIONS ACROSS CHANNELS, DEVICES, ENTERPRISE AND TIME: Omni-channel operations process incoming and outgoing communications on multiple touch-points, enabling customers to begin an interaction on one channel and finish it on another.

2020 Global Open House and User Conference
April 26-28 | Vienna, Austria
Hear top speakers share insights on customer engagement, Omni-channel communication, end-to-end automation, and more! Review 2019 Open House Video


ISIS Papyrus Europe AG
Papyrus Platz 1
2345 Brunn am Gebirge

T +43 2236 27551-0
F +43 2236 21081


ISIS Papyrus America, Inc.
301 Bank Street
Southlake, TX 76092

T +1 817 416 2345
F +1 817 416 1223


ISIS Papyrus Pte. Ltd.
9 Temasek Blvd.
29-01 Suntec City Tower 2
Singapore 038989

T +65 6339 8719
F +65 6339 6933

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