Customer Communications Management

Why Architecture is of Strategic Importance for CCM!

November 10, 2022March 13, 2023Freddie Van Rijswijk

Whether you’re looking to build a house, implement a software system, or take on the digitalization of your business, you’ve probably questioned whether you should talk to an architect. Good…Continue readingWhy Architecture is of Strategic Importance for CCM!

Migrating Documents to Papyrus: Best Practices by Means of DOPiX and IBM’s ASF/DCF

August 16, 2022January 19, 2024Christoph Ruhsam

Companies are sooner or later faced with the challenge to replace their outdated document composition systems. The recent announcement to stop maintenance for DOPiX has a big impact on especially…Continue readingMigrating Documents to Papyrus: Best Practices by Means of DOPiX and IBM’s ASF/DCF

Dokumentenmigration nach Papyrus: Best Practices anhand von DOPiX und IBMs ASF/DCF

August 16, 2022January 19, 2024Christoph Ruhsam

Unternehmen stehen früher oder später vor der Herausforderung, ihre veralteten Dokumentensatzsysteme zu ersetzen. Die jüngste Ankündigung, die Wartung für DOPiX einzustellen, hat besonders auf dem deutschen Markt große Auswirkungen. Erfahren…Continue readingDokumentenmigration nach Papyrus: Best Practices anhand von DOPiX und IBMs ASF/DCF

Improving the Mortgage Loan Processing Gemba

April 25, 2022May 2, 2022Dario D'urso

There is a beautiful Japanese word, Gemba, which means “the place where things happen”. One of my favorite Lean Thinking technique is Gemba Walks, which is the practice to go…Continue readingImproving the Mortgage Loan Processing Gemba

The Mortgage Industry and the Human Factor

January 17, 2022April 25, 2022Dario D'urso

What do I mean by that? Humans cannot simply be confined inside a process (ideally perfect for Lenders) because humans by nature are unpredictable. So, what we believe is the…Continue readingThe Mortgage Industry and the Human Factor

Integrate your Guidewire applications seamlessly with Papyrus!

January 11, 2022January 20, 2022Christoph Ruhsam

Papyrus Software always delivered an open platform approach to facilitate the integration with other core business systems like Salesforce and Guidewire. The integration architecture utilized one of the many Papyrus…Continue readingIntegrate your Guidewire applications seamlessly with Papyrus!

Learn from the Best: Papyrus Free Virtual Workshops

November 4, 2021December 21, 2022Antony Haslett

Papyrus Software is renowned for the Open House events hosted every year at our various worldwide offices, where existing customers and prospects engage with experienced Papyrus consultants either through the…Continue readingLearn from the Best: Papyrus Free Virtual Workshops

Integrate your Salesforce applications seamlessly with Papyrus Software

October 11, 2021Christoph Ruhsam

Papyrus always delivered an open platform approach to facilitate the integration with other core business systems. The Papyrus Adapters use standardized messaging interfaces to avoid version dependencies from other applications…Continue readingIntegrate your Salesforce applications seamlessly with Papyrus Software

Design tool lets you create business processes

October 5, 2021October 6, 2021Annemarie Pucher

You no longer need to be a programmer to deliver business value streams. Instead, Papyrus Software’s Business Designer tool gives teams a graphical user interface to create documents and define…Continue readingDesign tool lets you create business processes

Capture your business data with Papyrus Business Designer

September 30, 2021October 5, 2021Christoph Ruhsam

Our long experience with Papyrus Capture for inbound mail data extraction took a big step forward by integrating it into the Papyrus Business Designer. It provides with unprecedented simplicity the…Continue readingCapture your business data with Papyrus Business Designer

It’s already high time to switch to a no-code case management system

September 17, 2021Tuan Le

Over the past decades, business organizations are provided with two ways of maintaining their case management software: Relying on their developers to develop their own customized systems or buying them…Continue readingIt’s already high time to switch to a no-code case management system

Create business docs, design processes, automate data capture without IT

September 14, 2021September 14, 2021Brad McDonnell

Providing non-technical users with the ability to design documents and create adaptive process solutions is a value most enterprise companies cannot afford to overlook. The added benefit of empowering your…Continue readingCreate business docs, design processes, automate data capture without IT

Bridging Digital and Physical Communications to improve Customer Experience

June 18, 2021June 18, 2021Dario D'urso

Digital Transformation is hard to connect with old fashion communications like direct mailing. But what is Digital Transformation exactly? Accordingly to the Wikipedia definition: Digital Transformation (DT or DX) is…Continue readingBridging Digital and Physical Communications to improve Customer Experience

Episode 5: Document Design with Release and Change Management

April 20, 2021April 20, 2021Karina Lehrner-Mayer

With the integrated Release and Change Management, you design templates for building blocks, forms, wizards and documents within a comprehensive version control process. This episode highlights a few features that…Continue readingEpisode 5: Document Design with Release and Change Management

Episode 4: Choose the right table for your business requirement

March 22, 2021March 22, 2021Karina Lehrner-Mayer

Using a table is the solution for a lot of challenges in business correspondence: tables as design elements, for structuring text and for presenting dynamic data. This episode gives a…Continue readingEpisode 4: Choose the right table for your business requirement

Papyrus Version 7.6 loaded with new features for business users

March 8, 2021March 9, 2021Christoph Ruhsam

Papyrus Software has recently released V7.6. It is full of new features, the most important of which are briefly presented in this article. The focus is on business user solutions…Continue readingPapyrus Version 7.6 loaded with new features for business users

Episode 3: Localize Numbers and Dates with Custom Variable Formats

February 22, 2021Karina Lehrner-Mayer

In our third episode we want to look at a major aspect of designing dynamic business correspondence: using variables in your documents that can be filled with data, changing not…Continue readingEpisode 3: Localize Numbers and Dates with Custom Variable Formats

2021 is the Year of Transition: Hyperautomation and low-code, no-code

January 29, 2021May 30, 2022Ina Lerch

The fight against the pandemic is not yet won, but with the vaccination striding ahead, businesses are starting to look forward to not only making up for losses, but tapping…Continue reading2021 is the Year of Transition: Hyperautomation and low-code, no-code

The Game Changer in Document Creation – Papyrus OverView AFP Designer

November 19, 2020November 20, 2020Antony Haslett

There is the expression “can’t see the wood for the trees” and I feel this can be applied to the Papyrus OverView AFP Designer tool as so often its true…Continue readingThe Game Changer in Document Creation – Papyrus OverView AFP Designer

Deploy the Digital Transformation Roadmap with Papyrus CCM Solution

November 5, 2020November 20, 2020Brad McDonnell

A scattered landscape of too many communication tools, fragmented ownership and clustered document templates are key barriers to successful customer engagement.…Continue readingDeploy the Digital Transformation Roadmap with Papyrus CCM Solution

Webinar: Increase cash flow and reduce cost using CCM for payment collection

October 22, 2020October 22, 2020Brad McDonnell

Join our senior manager Freddie van Rijswijk for a webinar Oct. 28 at noon CT as he presents Increase cash flow and reduce cost using CCM for payment collection. A…Continue readingWebinar: Increase cash flow and reduce cost using CCM for payment collection

Providing better customer experience is a winning strategy in recession

October 7, 2020October 8, 2020Ina Lerch

With the outbreak of the COVID-19, digital communication has become a necessity for millions of people around the world. According to research and advisory firms, as markets normalize, customers will…Continue readingProviding better customer experience is a winning strategy in recession

What’s the problem with COBOL, Java or Python?

September 30, 2020September 30, 2020Freddie Van Rijswijk

Most of us, as soon as we see mainframe and COBOL think Yeuch! Code from the 1960s? Does the fact that it is 60 years old make it bad? COBOL…Continue readingWhat’s the problem with COBOL, Java or Python?

Papyrus Software to showcase CCM platform at Xplor20

September 29, 2020September 29, 2020Brad McDonnell

Papyrus Software is showcasing its Customer Communications Management software at Xplor20, a virtual conference on Sept. 29, Oct. 1, 6 and 8. This year’s virtual event allows you to join…Continue readingPapyrus Software to showcase CCM platform at Xplor20

Pandemic leads to digital transformation surge – 3 technologies that are key

September 17, 2020September 29, 2020Freddie Van Rijswijk

Talking and working with our customers, we experience first hand how the pandemic has its effect on remote work, business continuity, employee and customer experience and, above all, cost reduction.…Continue readingPandemic leads to digital transformation surge – 3 technologies that are key

Customer Experience – Find ways to deliver value to your customers

September 15, 2020July 12, 2021Ina Lerch

Meeting customer experience (CX) has a direct impact on revenues from the core product as well as on cross-selling/up-sell, referral revenues, purchase frequency and total revenues over the lifetime of…Continue readingCustomer Experience – Find ways to deliver value to your customers

Papyrus free AFP Viewer: support for the industry standard to view AFP files

September 15, 2020September 29, 2020Christoph Ruhsam

Each year, thousands of users download Papyrus Software’s free AFP Viewer as the go-to application to view AFP files. We offer this application as freeware to benefit those in the…Continue readingPapyrus free AFP Viewer: support for the industry standard to view AFP files

Best Practices: Consolidating your Business Communications for an Excellent Customer Experience (CX)

September 14, 2020September 29, 2020Brad McDonnell

Join our Senior Manager – Project Quality Assurance, Rob Browne on Sept. 16 as he presents the webinar “Best Practices: Consolidating your Business Communications for an Excellent Customer Experience (CX).” View a…Continue readingBest Practices: Consolidating your Business Communications for an Excellent Customer Experience (CX)

Category: Customer Communications Management