Improving the Mortgage Loan Processing Gemba April 25, 2022May 2, 2022Dario D'urso There is a beautiful Japanese word, Gemba, which means “the place where things happen”. One of my favorite Lean Thinking technique is Gemba Walks, which is the practice to go…Continue readingImproving the Mortgage Loan Processing Gemba
It’s already high time to switch to a no-code case management system September 17, 2021Tuan Le Over the past decades, business organizations are provided with two ways of maintaining their case management software: Relying on their developers to develop their own customized systems or buying them…Continue readingIt’s already high time to switch to a no-code case management system
Create business docs, design processes, automate data capture without IT September 14, 2021September 14, 2021Brad McDonnell Providing non-technical users with the ability to design documents and create adaptive process solutions is a value most enterprise companies cannot afford to overlook. The added benefit of empowering your…Continue readingCreate business docs, design processes, automate data capture without IT
Bridging Digital and Physical Communications to improve Customer Experience June 18, 2021June 18, 2021Dario D'urso Digital Transformation is hard to connect with old fashion communications like direct mailing. But what is Digital Transformation exactly? Accordingly to the Wikipedia definition: Digital Transformation (DT or DX) is…Continue readingBridging Digital and Physical Communications to improve Customer Experience
2021 is the Year of Transition: Hyperautomation and low-code, no-code January 29, 2021May 30, 2022Ina Lerch The fight against the pandemic is not yet won, but with the vaccination striding ahead, businesses are starting to look forward to not only making up for losses, but tapping…Continue reading2021 is the Year of Transition: Hyperautomation and low-code, no-code
Deploy the Digital Transformation Roadmap with Papyrus CCM Solution November 5, 2020November 20, 2020Brad McDonnell A scattered landscape of too many communication tools, fragmented ownership and clustered document templates are key barriers to successful customer engagement.…Continue readingDeploy the Digital Transformation Roadmap with Papyrus CCM Solution
Providing better customer experience is a winning strategy in recession October 7, 2020October 8, 2020Ina Lerch With the outbreak of the COVID-19, digital communication has become a necessity for millions of people around the world. According to research and advisory firms, as markets normalize, customers will…Continue readingProviding better customer experience is a winning strategy in recession
Pandemic leads to digital transformation surge – 3 technologies that are key September 17, 2020September 29, 2020Freddie Van Rijswijk Talking and working with our customers, we experience first hand how the pandemic has its effect on remote work, business continuity, employee and customer experience and, above all, cost reduction.…Continue readingPandemic leads to digital transformation surge – 3 technologies that are key
Customer Experience – Find ways to deliver value to your customers September 15, 2020July 12, 2021Ina Lerch Meeting customer experience (CX) has a direct impact on revenues from the core product as well as on cross-selling/up-sell, referral revenues, purchase frequency and total revenues over the lifetime of…Continue readingCustomer Experience – Find ways to deliver value to your customers
Best Practices: Consolidating your Business Communications for an Excellent Customer Experience (CX) September 14, 2020September 29, 2020Brad McDonnell Join our Senior Manager – Project Quality Assurance, Rob Browne on Sept. 16 as he presents the webinar “Best Practices: Consolidating your Business Communications for an Excellent Customer Experience (CX).” View a…Continue readingBest Practices: Consolidating your Business Communications for an Excellent Customer Experience (CX)
