Improving the Mortgage Loan Processing Gemba April 25, 2022May 2, 2022Dario D'urso There is a beautiful Japanese word, Gemba, which means “the place where things happen”. One of my favorite Lean Thinking technique is Gemba Walks, which is the practice to go…Continue readingImproving the Mortgage Loan Processing Gemba
The Mortgage Industry and the Human Factor January 17, 2022April 25, 2022Dario D'urso What do I mean by that? Humans cannot simply be confined inside a process (ideally perfect for Lenders) because humans by nature are unpredictable. So, what we believe is the…Continue readingThe Mortgage Industry and the Human Factor
