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Ina Lerch
Ina Lerch

Senior Manager Brand Marketing
Vienna, Austria

Digital Experience Economy

Digital Experience Economy

February 23, 2023March 13, 2023Ina Lerch

Have you ever tried to enter ‘Customer experience’ in the Google search? You’ll get over 3.480.000.000 results you can choose from. Even ‘Digital transformation’, which is one of the most…Continue readingDigital Experience Economy

Uncategorized
The Management Circle Report: Why a document strategy?

The Management Circle Report: Why a document strategy?

June 30, 2022June 30, 2022Ina Lerch

Last week, we asked the enterprise managers and directors attending Papyrus Software Open House Global 2022 to discuss and exchange experience on a number of key business and IT topics.…Continue readingThe Management Circle Report: Why a document strategy?

Uncategorized
How to Capitalize on Hyperautomation in 2021

How to Capitalize on Hyperautomation in 2021

September 2, 2021September 3, 2021Ina Lerch

Hyperautomation is one of the top trends in 2021. According to surveys, companies have more than 4 parallel hyperautomation initiatives aimed to address a lack of digitized content, lack of…Continue readingHow to Capitalize on Hyperautomation in 2021

Digital Transformation, Papyrus Software, Technology
Removing Roadblocks to Digital Future

Removing Roadblocks to Digital Future

April 28, 2021Ina Lerch

Digital transformation is about doing things differently and doing different things, so naturally, there are many questions to answer and decisions to make: How to respond to the increasing demand for online customer…Continue readingRemoving Roadblocks to Digital Future

Papyrus Software, Digital Transformation, Technology
How Contract Management Drives Business Performance and Cuts Risks

How Contract Management Drives Business Performance and Cuts Risks

March 19, 2021April 15, 2021Ina Lerch

After a challenging 2020, in which strategic projects were replaced with short-term interventions and addressing immediate needs, companies have started refocusing and resetting operations for the expected economic upturn. The…Continue readingHow Contract Management Drives Business Performance and Cuts Risks

Papyrus Software, Digital Transformation, Technology
2021 is the Year of Transition: Hyperautomation and low-code, no-code

2021 is the Year of Transition: Hyperautomation and low-code, no-code

January 29, 2021May 30, 2022Ina Lerch

The fight against the pandemic is not yet won, but with the vaccination striding ahead, businesses are starting to look forward to not only making up for losses, but tapping…Continue reading2021 is the Year of Transition: Hyperautomation and low-code, no-code

Customer Communications Management, Digital Transformation, Omni Channel
Fusion Teams: Shared Mission for Greater Business Agility

Fusion Teams: Shared Mission for Greater Business Agility

December 9, 2020January 29, 2021Ina Lerch

Nearly everyone works with fusion teams – large and midsize enterprises alike. According to Gartner, ‘at least 84% of large and midsize companies, and 59% of government entities have already…Continue readingFusion Teams: Shared Mission for Greater Business Agility

Digital Transformation, Papyrus Software, Technology
Accelerating Digital Transformation

Accelerating Digital Transformation

November 16, 2020November 16, 2020Ina Lerch

 “If it ain’t broke, don’t fix it” may have been a viable approach in past times. But not now.  COVID-19 has fundamentally shaken up the world and business landscape, forcing massive…Continue readingAccelerating Digital Transformation

Digital Transformation, Papyrus Software, Technology
No Application is An Island

No Application is An Island

October 23, 2020May 30, 2022Ina Lerch

COVID-19 has been the greatest trigger for change in our lifetime, forcing many to rethink, reshape their business systems, and seek the way out of the status quo. Holding back change…Continue readingNo Application is An Island

Digital Transformation, Technology
Providing better customer experience is a winning strategy in recession

Providing better customer experience is a winning strategy in recession

October 7, 2020October 8, 2020Ina Lerch

With the outbreak of the COVID-19, digital communication has become a necessity for millions of people around the world. According to research and advisory firms, as markets normalize, customers will…Continue readingProviding better customer experience is a winning strategy in recession

Digital Transformation, Customer Communications Management, Omni Channel
Customer Experience – Find ways to deliver value to your customers

Customer Experience – Find ways to deliver value to your customers

September 15, 2020July 12, 2021Ina Lerch

Meeting customer experience (CX) has a direct impact on revenues from the core product as well as on cross-selling/up-sell, referral revenues, purchase frequency and total revenues over the lifetime of…Continue readingCustomer Experience – Find ways to deliver value to your customers

Customer Communications Management, Digital Transformation, Omni Channel
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