Dario D'urso – Papyrus Blog

Improving the Mortgage Loan Processing Gemba

April 25, 2022May 2, 2022Dario D'urso

There is a beautiful Japanese word, Gemba, which means “the place where things happen”. One of my favorite Lean Thinking technique is Gemba Walks, which is the practice to go…Continue readingImproving the Mortgage Loan Processing Gemba

The Mortgage Industry and the Human Factor

January 17, 2022April 25, 2022Dario D'urso

What do I mean by that? Humans cannot simply be confined inside a process (ideally perfect for Lenders) because humans by nature are unpredictable. So, what we believe is the…Continue readingThe Mortgage Industry and the Human Factor

Bridging Digital and Physical Communications to improve Customer Experience

June 18, 2021June 18, 2021Dario D'urso

Digital Transformation is hard to connect with old fashion communications like direct mailing. But what is Digital Transformation exactly? Accordingly to the Wikipedia definition: Digital Transformation (DT or DX) is…Continue readingBridging Digital and Physical Communications to improve Customer Experience

Training the Machine

January 14, 2021January 14, 2021Dario D'urso

If you ask anyone to mention an innovative technology you will get the same answer 95% of the time – Artificial Intelligence. The other 5% will respond differently and more…Continue readingTraining the Machine

Improving the Mortgage Loan Processing Gemba

The Mortgage Industry and the Human Factor

Bridging Digital and Physical Communications to improve Customer Experience

Training the Machine

Episode 12: Documents for everyone – Create inclusive PDF documents in compliance with the European Accessibility Act

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