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Digital Communication and Process Platform

Standard Software with Framework Solutions


Customer Communication Management

Revolutionize your customer communication with Papyrus Software! Consolidate and handle all types of document output from a sleek platform, design and deliver instantly complex business documents with ease.

CCM Platform - A Central Hub

With one set of definitions, share across channels and applications seamlessly saving up to 50% in time empowering your business with new standards in CCM. Our customers have achieved 20x daily communication production, with business users taking care of 99% of overall business communication. Empower your business and set new standards in CCM.

Review: Aim higher with Papyrus CCM

Client Report: Commerzbank select the Papyrus CCM Platform

Tutorial: Interactive Correspondence WebClient

Enterprise Content Services ECM

Are you tired of wasting time searching for crucial information? With Papyrus, you can easily access any document, email, video or file with just a few clicks.

Unleash the Power of Unified Content!

Collaborate seamlessly with your team on a single source of truth, eliminating information silos. Papyrus ensures the complete security and lifecycle of every piece of content, so you can focus on what matters most - your business.

Research: IDC | Content accessible any time anywhere

Solution: Papyrus ECM Solution

Case Study: Next generation Archive

Intelligent Document Processing

Cut processing time from days to hours by capturing meta-data the moment your mail arrives.

Self-Learning | User-Trained Technology

The system gets smarter with every document figuring out what matters using a self-learning, user-trained technology via one single definition. All types of structured and unstructured communications (including handwriting) are handled and extracted data is directly routed to the archive and clerks inbox. 'Cut the monotonous busywork, make faster decisions - that's what Papyrus does'.

Watch: Inbound Mail Capture Demo

Case Study: Tryg Insurance Claims Handling Automation

Research: IDC MarketScape 2023/24 Papyrus Major Player

Train: Papyrus Business Designer - Capture

Papyrus Converse

Designers? Coders? Who needs them? With Papyrus Converse, you're in the driver's seat. Imagine turning your ideas - the whole way you work with customers - into reality, right on the screen.

Experience a Mind-Shift

No more clunky software, no more waiting on IT. This is about taking control, doing amazing things faster than you ever thought possible. Trust us, this technology is the future.

Watch: Creating Applications

Showcase: Design and Execute your Value Stream

Spotlight: How AI and NLP in Converse transform BPM and the Programming industry

Explore: Building digital business Solutions

Adaptive Case Management

Imagine understanding a customer's entire journey, not just parts of it. That's what Adaptive Case Management does. Your system learns as your customers interact and suggests the perfect next step, exactly when you need it.

Manage any type of work!

Forms, data, tasks, decisions - everything is synchronized and designed to feel effortless for the customer and powerful for your team."

Showcase: Design your registration process

Watch: How you design a Value Stream process

Learn: Digital transformation of forms applications

Case Study: Transforming Case Management from physical to digital

Omni-Channel Solutions

Your customers don't think in channels! They expect a seamless experience across all channels of communication. Papyrus Omni-Channel Architecture understands this and provides just that. With Papyrus, your customers can switch device and channels without any interruption. The conversation flows seamlessly, and your customers never feel lost. The platform not only tracks but understands their interactions, ensuring that the conversation never stalls. Give your customers the experience they deserve with Papyrus Omni-Channel.

Explore: Digital Communication Hub

Showcase: Self-Service for Customers

Blog: Digital Experience Economy

Read: Omni-Channel Platform

Automated Document Factory

Output Management

Forget juggling different systems. One for email, one for print, another for SMS... that's very difficult to handle. With Papyrus, you create everything just once. A letter, a statement, a complex interactive form - it instantly transformed to the format and channel of your customer needs. Web, email, mobile phone, printed mail, done. Best of all, you get real-time feedback so you can constantly improve.

The product really stands out as a leader in digital ADF

Rich Huff/Madison Advisor

Case Study: Cyta Cyprus Telecommunications
Modernizing CX and Operations with multichannel document delivery

Tutorial: Operations Designer | Job template design

Enterprise Mobile Platform

Imagine running your business flawlessly, not just in the office, but everywhere. Say goodbye to clunky, siloed apps and hello to Papyrus Mobile Business Solutions - the all-in-one platform that liberates your team. Papyrus is native on all devices, ensuring seamless continuity. Deploy it in days, on-premises or private cloud, with full GDPR compliance. Security, simplicity, and freedom - all in one place.

Watch: Papyrus Mobile Business Solutions

Explore: Ticketing & Incident Management Solution

Showcase: Mobile Business Solutions

Papyrus Software Received Best Marks in Gartner Peer Insights for Customer Communications Management

Papyrus Software customers from some of the world’s leading companies gave an average rating of 4.5 out of 5 stars in the Customer Communications Management market, as part of the Gartner Peer Insights program.

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★★
★★★

Of the 76 reviewers, 43 gave Papyrus Software 5 stars

91%

Reviews Papyrus Software received of 4 stars or higher

Customer Case Studies

Our customers are proud of the exciting apps they create with Papyrus - as are we.

 

Events

Omni Channel Application

Papyrus Strategy & User Conference

Brussels, Belgium | 2024-06-18 | More Info

Paris, France | 2024-06-20 | More Info

Singapore | 2024-07-12 | More Info

Kuala Lumpur, Malaysia | 2024-07-16 | More Info

Bangkok, Thailand | 2024-07-18 | More Info

Papyrus Open House & User Conference

Kingsclere, United Kingdom | 2024-09-12 | More Info

Ivrea, Italy | 2024-09-20 | More Info

Gartner ITxpo NA

Orlando, Florida | 2024-10-21 | More Info

Gartner ITxpo EMEA

Barcelona, Spain | 2024-11-04 | More Info

Messages from the CEO

Cloud Success Story


In today's digital landscape, embracing the cloud is no longer optional. It's the key to unlocking agility, scalability, and unmatched performance. Papyrus is proud to be at the forefront of this revolution, empowering businesses to thrive in the cloud with a future-proof cloud-based platform for corporate customer communication management (CCM).

Read the entire message online:

Introducing Intelligent Forms for Your Business


Turning conversations into business transactions with low effort and high quality is crucial to successful business. That's where intelligent forms come in! Imagine business forms that understand your clients' and employees' needs, guide them effortlessly, and don't frustrate them. Process-driven collaboration is typically linked to fillable business forms and interactive business documents.

Read the entire message online:

Unlocking Operational Excellence Strategies, Principles and Tools


As CEO of Papyrus Software, I strive to open up new ways of delivering business results through operational excellence, unlocking sustainable growth. Operational excellence seeks to increase the bottom line through optimized processes, increased quality and efficiency, and reduced costs.

Read the entire message online: