Our “All-in-One” document lifecycle platform satisfies your diverse, complex needs for document creation and multichannel delivery across high-volume, online, ad-hoc and interactive business documents — bringing it all together in a cohesive manner.
By adopting a holistic “one-platform” approach, you can establish new standards in customer communications with superior efficiency and business agility. This strategy enables a 20x increase in daily production and reduces time-to-market by 50%, empowering business users to manage up to 90% of all communications independently.
Generate and distribute business communications—including high-volume, online, and ad-hoc—more rapidly and economically through enhanced cross-platform efficiencies. Our unified engine ensures rigorous quality control across every channel. Leverage intelligent triggers for event-driven requests, or orchestrate massive production cycles that execute independently without manual interaction.
Deploy process-driven web and PDF forms featuring integrated fill definitions and interactive letters with robust text-editing capabilities for business users. Benefit from a unified set of communications resources—standardizing corporate fonts, language, and imagery—shared seamlessly across all users and templates to ensure brand consistency, compliance, and operational efficiency.
Determining the preferred channel at the moment of distribution provides the most flexible method for modern delivery of high-volume, regulated, and transactional documents. By leveraging a single template for all output—including email, physical mail, and SMS—you can integrate, automate and monitor the integrated end-to-end production process through a unified management cockpit that enables full operational visibility and intelligent processing to meet corporate goals and governance standards.
Enterprise CX leaders know that first-class service depends on transparency and relevance. Customers expect information that is personalized, accurate, and delivered in real time. Maintaining a consistent corporate identity across high-volume batch statements, ad-hoc letters, and interactive contracts is no longer just a technical task—it is a critical driver of customer loyalty.
Eliminate silos. Use a single template engine to generate high-volume batch print (AFP/PDF/PDFUA), responsive HTML for web and mobile, and interactive business letters—all from the single source of the same building blocks.
Move at the speed of the market. Our Business Designer lets non-technical teams manage content and logic in a “No-Code” environment, while IT maintains robust data governance and architecture in the WebRepository (Single Source of Truth).
Save months of implementation time. Papyrus ingests any data format (ASCII, COBOL, XML, etc.) directly, without the need for complex data tagging or expensive API programming.
Don’t just send messages—ensure they arrive. Our platform automatically switches channels (from Email to SMS or Print) if a message isn’t opened, ensuring 100% reach and compliance.
Proven in the world’s largest banks and insurance companies, our DocEXEC formatter and Automated Document Factory scale to millions of documents/hour and 3000 online requests per minute with full end-to-end auditing and “state-and-event” tracking.
Papyrus Managed Migration Services provide a very quick turnaround with over 95% AI-Assisted Migration: Utilizing the Papyrus AI Converter, any legacy document layouts and content including logic and resources are automatically migrated into native Papyrus assets. Combined with Papyrus TestCenter (automated pixel-by-pixel visual regression testing) and Papyrus Designer, project timelines, and costs are minimized.
The Evolution of Document Designer
The Migration Blues
To execute with end-to-end excellence, you need a centralized platform, not just a collection of tools. The Papyrus Platform consolidates batch, online, and interactive output into one cohesive document delivery environment.
Our Correspondence Framework collapses time-to-market. By utilizing a central WebRepository, (single source of truth) building blocks are shared across all document types, enabling guaranteed consistency and efficiency through reuse. Change requests are shortened from months to days, as updates can be moved to production instantly with a simple status change.
Go beyond sending messages—ensure they are received. By synchronizing with your CRM, Papyrus optimizes delivery timing for maximum engagement. If a digital delivery fails (e.g., an email hard-bounce), the system automatically triggers an alternative channel, such as a physical letter or SMS, ensuring the communication loop is never broken.
Eliminate silos by using one set of tools for all document applications.
Use a single definition for logic and building blocks across all print and e-delivery channels.
Papyrus adapter technology connects easily with any backend system or business application data.
Documents can be collected in a central pool over time, maintaining a full history of communication.
The Agile Layer for Your Back-End — Papyrus acts as a powerful orchestration layer on top of your existing applications. Our No-Code Connectivity supports MQ, SOAP, and REST without API programming. We ingest any data structure directly, removing the need for pre-processing.
The Designer Suite offers a high-performance WYSIWYG environment with professional debugging and profiling tools.
The Business Designer empowers users with drag-and-drop simplicity, data simulation and a Natural Language Rule Editor to manage logic without programming skills.
The Client allows for simple serial letter design and template and building block editing.
The Papyrus platform empowers both automated systems and business users to create compliant, professional correspondence through intuitive interfaces.
A step-by-step interview mechanism that guides users through complex decisions to build documents automatically based on provided data.
Full WYSIWYG editing where business administrators maintain total control by locking sensitive sections while granting users the flexibility to edit prompted areas or select specific building blocks.
User-triggered document generation directly via corporate portals, resulting in a compiled PDF or HTML document available instantly in their browser.
Papyrus elevates Customer Communications Management by natively embedding Generative AI directly into the Papyrus Business Designer. Through secure REST integration with Large Language Models, business users gain Augmented Authoring tools—including instant smart text rephrasing, tone/sentiment alignment, and layout-preserving translation.
Beyond creation, Papyrus leverages AI for intelligent Template Rationalization & Migration, analyzing any type of legacy document portfolios to eliminate redundant templates and map legacy building blocks (content, rules, logic, layouts) into consolidated master environments. Crucially, enterprise governance remains absolute: every AI suggestion operates under a strict Human-in-the-Loop model, requiring approval through integrated workflows before deployment.
Experience mission-critical performance with the DocEXEC formatter, capable of single-pass formatting for AFP, PDF, PDFUA and HTML.
A unified GUI (Cockpit) to track, trace, and audit the entire lifecycle from data to archive.
Maximize discounts through the DocumentPool, which bundles multiple documents into a single envelope per addressee—reducing postage and improving the customer experience.
Secure, short-term and long-term storage for all channels, including SMS, Fax, and Email, providing a true “System of Record.”
We offer a structured onboarding process to ensure a rapid ROI:
8 days for scoping; 2–3 weeks for Proof of Concept.
5–8 weeks of expert consultancy.
5-day intensive workshops for Designers, Developers, and Administrators.
CCM is an enterprise approach to managing, designing, and delivering personalized customer communications across all channels — print, email, web, mobile, and SMS — from a single platform with consistent branding and quality.
Papyrus CCM consolidates all document types — high-volume batch, online, ad-hoc and interactive — to one platform. Business teams can take ownership of document design and management without IT dependency, using the Papyrus Business Designer.
Papyrus CCM supports single-pass formatting to AFP, PDF, PDF/A, PDF/UA, HTML5, and Word formats with delivery to print, email, web, mobile, SMS, and fax channels.
Yes. Papyrus provides Adapters for loose coupling in a service-oriented architecture. It accepts any data file structure directly without manipulation, supports XML, HTML, MQ, SOAP, REST interfaces, and database connectors for Oracle, DB2, SQL, and ODBC.
The Automated Document Factory provides job, spool, queue and multichannel output management, allowing corporations to manage their complete output from data to archive on a GUI with full tracking, tracing and auditing capabilities.
The Papyrus Business Designer empowers non-technical business teams with drag-and-drop capabilities, variable selection, template management, and integrated change management — allowing them to manage up to 90% of overall communications.
The Evolution of Document Designer
Aim higher with Papyrus CCM
A True End To End Solution For A Modern Document Factory
Services · CEO
Highly Flexible Platform That Fills A Need No Other Provider Has Been Able To
Manufacturing · Director IT
Implementation And Partnership That Lead To Progress And Success
Finance · Communication Architect
Tons Of Features Makes The Product Special
Finance · CIO
You Want Best-Of-Breed, Buy Papyrus.
Public/Government · Enterprise Architecture
See how Papyrus CCM can consolidate all your document output to one platform with enterprise-wide omnichannel delivery.
