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Papyrus customers from the world’s leading companies gave ISIS Papyrus an average of 4.5 out of 5.0 stars based on 76 reviews in the Customer Communications Management Market

Gartner Peer Insights is an online platform of reviews and ratings of IT software and services written by IT professionals and technology decision makers who have experience purchasing, implementing and/or using specific product or a service. This peer perspective is complementary to Gartner expert research with the goal to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers.

The reviews give insight into not only how satisfied customers are with the software, but also their experience in the long run with the overall planning, installation, support and service during software implementation and beyond. This information together with lessons learned provides IT and Business leaders with a firsthand view on how a vendor like ISIS Papyrus works with its customers and what you can expect from us.

Over the past months, Papyrus customers from leading world’s companies gave ISIS Papyrus an average of 4.5 out of 5.0 stars based on 76 reviews with high ratings in all categories and an overall very high satisfaction with Papyrus Software Support & Service.

The high level of satisfaction and willingness to recommend confirms our direction, and affirms ISIS Papyrus as the long-term strategic partner of choice for companies who have purchased, implemented and use the Papyrus Business Communication & Process Platform solution.

The individual reviews and ratings are a valuable source of information for IT and Business professionals and decision makers looking for ways to modernize the CCM software infrastructure and to overcome digital transformation challenges by taking a strategic approach.

The reviews go across industries, departments, functions and geographies, please see below summarized the demographics of ISIS Papyrus Peer reviews as of November 20, 2021.

Omni-Channel Architecture

ISIS Papyrus is well-known for its innovation and was the first to introduce a closed-loop bi-directional incoming and outgoing communications, and provide support for Omni-channel communications and CX processes through an integrated Adaptive Case Management.

Today, Papyrus Business Communications and Process Platform is used by world’s largest corporations to introduce flexibility and provide service that seamlessly spans all channels – from physical to digital. The cross-enterprise solution integrates data, inbound and outbound communication and adaptive case processing, driving all customer engagement via a single WebRepository that provides control, administration and management for distributed users, applications and devices.

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Figure: Papyrus Integrated Communication Approach

Papyrus customers can design any outgoing business document type, easy connect to internal and external applications, and deliver any kind of communication – On-demand, Batch, Interactive and Online - via an extensible and extendable set of communication channels.

Powered by Omni-channel communications, organizations can flexibly engage in conversation with customers via a two-way, real-time personalized communications - online via live chat, Chabot, SMS, email, social, mobile, web or paper - across customer journey touchpoints, channels, devices and time.

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Roberto Anzola, Vice President Solutions

“You no longer need to be a programmer to deliver business communication and business value streams, but use a graphical user interface instead of writing code. This takes the pressure off the IT department, as even non-technical users without programming skills can contribute. Any organization with people from diverse backgrounds and perspectives can create their business communication and processes, deploy and execute.

With the Business Designer tool, business teams can not only visually design the process but also create smart wizard-driven, fillable business forms for Web and Mobile, and highly dynamic business documents for digital and physical delivery. Supervised training of the machine in the drag-and-drop designer automates and extracts the data from incoming unstructured emails, PDFs and scans. Thus, business teams are empowered to create, sign-off and deploy complete business value streams that meet their specific needs.’

Quality of Service and Support

ISIS Papyrus has an effective organization for the implementation of its software and provides trainings and professional services throughout the entire Papyrus solution implementation and operation process to support customers from installation to production and beyond. The ISIS Papyrus Academy is part of the Papyrus R&D and works closely with Development and Solutions teams to provide the best available technical knowledge about the Papyrus Platform and its applications to Papyrus customers, which is regularly published in form of Best Practice documents, educational videos, workshops and technical product documentation.

The worldwide customer support with a special Project Quality Assurance (PQA) Team is dedicated to the customer project’s success. The PQA experts focus on quality of installation and excellence in project execution and support projects from configuration and installation to the handover to customer’s staff. To achieve best results, PQA specialists work with experts across departments: Papyrus Software Development, Solutions, Support and Consulting Services, identifying and heading off customer problems before they occur, and coaching clients in critical moments of the project life cycle.

Examples of ISIS Papyrus Gartner Peer Insights customer reviews:

Industry: Government

‘Since we work for the Public Administration, we have many different processes and requirements, this platform has provided us a high versatility and capability of adaptation and integration with the already existing processes.’
Papyrus, a fast, versatile and stable platform
– Systems Manager, Infrastructure and Operations

‘Exceptionally pleased with quality and functionality all of the Papyrus products. Performance and efficiency are at the top of the list when reviewing Papyrus advantages. Consultants demonstrate a sincere commitment to our goals. They deliver on-time services while demonstrating the highest levels of professionalism. Overall customer service/support are outstanding.’
You want best-of-breed, buy Papyrus
– Application Development Administrator, Enterprise Architecture and Technology Innovation

Industry: Finance

'A really robust and reliable cross-platform software. For each need the company has, regardless its size and function, Papyrus offers a solution.’
A safe bet. Great Software IT Manager
– Enterprise Architecture and Technology Innovation

‘We are using Papyrus since more than 20 years and our experience has been always great. We are using for online generation (mainly for creating contracts) and for the generation of the Batch documents for customers, and for the online documents of our bank customers that are previously stored, with a very high speed and performance.’
A very powerful platform for document creation
– Systems Manager, Data and Analytics

‘Document design is the best tool I’ve ever used. Does no matter how input data are, how many rules or cases must be controlled, how the output must look like or how many different characteristics have output channels, Designer is able to handle all of them.’
What you want is what you get and beyond
– Senior Software Engineer, System Integrator

Industry: Services

‘Very easy to deploy and maintain services according to the needs of each of individual customer. It gives even better results to the company like us servicing lots of customers from different industries. The great performance is not only for the deliveries of dynamic and high speed composition, but also process automation and excellent multi-document output management.’
A true end to end solution for a modern document factory

‘The platform itself is a great value for each business using it.’
Papyrus Web Repository - A strong process management platform
– Manager, Enterprise Architecture and Technology Innovation

‘Papyrus is a very powerful solution for generating big volume documents to be sent to our customers. In our company we generate all our letters, invoices with Papyrus. There is never a problem with the volume we send to Papyrus.’
Powerful and stable system. Large volumes on a single server
– Application Development Administrator, IT Consultant

Industry: Healthcare

‘Papyrus can do pretty much anything. Version Control, Centralized Repository and Template Management, Business defined templates, customizable workflows, highly scalable solution for Communication management.’
Papyrus Makes It Possible
– Lead Senior Software Engineer, System Integrator

‘It is a platform with the power to generate all our communications for our customers, by email, printing, fax, interactive documents, integration with other backend systems. We have a great support from ISIS Papyrus, allowing us to create new solutions quickly for any new application we want to create. Very positive experience in terms of software, support and innovation.’
All our customer communications in one Digital Platform
– Consultant

‘I work with Papyrus for 18 years. We have implemented many different solutions with this software and they have covered always our needs. It is very powerful creating processes. We have many different tasks to send emails, fax, print... The post processing we do with Papyrus is the most performant that we have seen. Generation times are really fast and with one license you can grow exponentially in one server, as big as you can. We are very satisfied with the Platform.’
Very fast generations and very flexible processes
– Analyst, Enterprise Architecture & Technology Innovation

‘Papyrus platform has incredible features especially when it comes to communication between customers and the company. The software is user friendly and stores data for future use (Document archiving and File recovery). For instance the 'we chat' feature enables communication between health professionals, administration, staff and patients. This helps the business to thrive by keeping the chat and information for future reference and it is easily retrieved.’
Papyrus Platform Communication Experience
– IT-Procurement Department, CFO

Industry: Communications

‘Great platform for document generation with additional workflows for handling huge amounts of documents. There is a nicely integrated development suite. Many different interface types are available for all kinds of input and output formats. Unfortunately not “open source“.’
Great platform for document generation
– Software Engineer, Applications

‘Do not hesitate to acquire this software even though you don’t have a high document demand, if you are planning on growing your company you will eventually need a software like this, and when you do, you won’t have to invest time and effort on supplying that demand, simply let the software grow with your organization.’
The best option for email and document templates for my company
– Networking Engineer, Infrastructure and Operations

Other Industries

‘We worked directly with Papyrus consulting on implementing a solution that replaced a very manual order entry process into a completely automated process, where data was extracted directly from a .pdf, sent through our integration platform, and into our order system. The tool is 99% accurate on matching, and continues to become more accurate as more samples come though.’
The Papyrus Capture app is a power tool for document transformation automation
– Sr. Software Engineer, Enterprise Architecture and Technology Innovation

‘The Papyrus Platform is by far the best software platform for business communication and process management platform there is on the market. The Papyrus Platform application helps to reduce the technology stack, associated cost and provides a complete system and network monitoring. The platform uses a repository to consolidate business data, rules, content, tasks, processes, activities and the GUI in a single case. Companies can constantly measure key performance indicators for process execution and business goal achievement. The best feature of the platform is it enables the executive to define processes according to the requirements of the company and their goals.’
Excellent integrated end-to-end solution
– Team Lead

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