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Independent research firm cites ISIS Papyrus' broad vision for DOCCM supporting ECM, CRM, analytics, event processing, and BPM

ISIS Papyrus Software has been named a Leader in "The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014".

In its second time in the DOCCM evaluation, ISIS Papyrus received its Leader positioning based on its scores in Strategy and Current Offering.

Profiling Papyrus as "an adaptive platform with exacting results," the 2014 Wave report for DOCCM cited ISIS Papyrus for its:

• Full application lifecycle platform and framework
  
• Great flexibility
  
• "Framework" solutions to reduce implementation
  
• Sweet spot where language complexity and where exact rendering of content is essential
  
• Consolidated and common data model across CRM, ECM, DCM and CCM in a core repository

Go To REPORT

Press release

After attending the 2013 ISIS Papyrus Open House in Austria, Kaspar Roos, Director for InfoTrends’ Production Workflow & Custom Communications Solutions Services, shared his expert opinion on the Papyrus offering in his blog:

“ISIS Papyrus is a leading document capture, automation, and composition vendor….The software has evolved over the years to become a very flexible and integrated suite of IT solutions that enables companies to rapidly design and deploy enterprise-wide customer communication solutions independent of the channel.” (May 19, 2013)

The blog also highlighted key areas where Papyrus demonstrated advanced capabilities for CCM requirements during the Open House event:

• Capture on a Mobile Device
• Rapidly Deployable Mobile Applications
• Interactive Documents (PDFs)
• Video to Drive Engagement
• Multichannel Campaigns & Data Analytics

A frequent industry author and guest speaker in addition to his research responsibilities, Mr. Roos offers real-world insights and best practices to CCM customers in the InfoTrends research titled “Overcoming Implementation Challenges of CCM” (published August 2013).

The Adaptive Case Management Workshop, presented by the OnTheMove 2013 Conference, was held at the Technical University of Graz, Austria on September 10-11. Organized by Dr. Ilia Bider of Stockholm University and Keith Swenson of Fujitsu, the workshop brought a good chance for researchers and practitioners to meet each other and discuss theoretical and practical problems and solutions in the area of ACM and other non-workflow approaches to BPM.

The goal of the workshop was to promote new, non-traditional ways of modeling and controlling business processes, the ones that promote and facilitate collaboration and creativity in the frame of business processes.

ISIS Papyrus Software participation at the two-day conference included:

• Joint presentation with University of Economics of Vienna of our paper, 'Setup and Maintenance Factors of ACM Systems', which aims to represent the ACM concepts and the setup and maintenance factors of the ISIS ACM system.
• Workshop panel - "Does theory facilitates or hinders practice?" where the gap between practitioners and researches was addressed and how both sides can be motivated to work closely together.

Press Release

The OASIS international consortium announced the approval of version 1.1 of Content Management Interoperability Services (CMIS). This broadly adopted open standard frees content trapped in traditional "content silos" and facilitates "content in the cloud" and mobile computing.

Functionality added in version 1.1 includes type mutability, supports for object retention and hold, named sets of properties and a JSON-base protocol binding, and now repositories can list supported extensions or additional CMIS-based standards for CMIS clients to discover.

"As an OASIS Foundational Sponsor, ISIS Papyrus participates in shaping the CMIS standard to ensure archive and content management systems become a well-managed back-end to 'Systems of Engagement'. CMIS 1.1 is an important step forward, and widespread industry adoption continues. Enterprises requiring access to multiple content platforms should request that vendors adhere to this standard for long-term stability, as well as vendor and software version independence." -- Max J. Pucher, co-founder/CTO, ISIS Papyrus.

Press Release

ISIS Papyrus Profiled in CCM Research:
Customer Communications Solutions Market Study, 5th Edition

"Multi-channel delivery is changing the way organizations develop and manage customer communications by offering flexible tools to create and collaborate on documents," asserts Madison Advisors' most recent in-depth study.

In "Customer Communications Solutions Market Study, 5th Edition,"Madison Advisors assesses how leading solution providers are addressing organizational demands for more flexible document delivery.

It also reveals that traditional document composition solutions have pivoted to more robust CCM solutions, including support for distributed design, production, and delivery of customer communications with an examination of multi-channel delivery methods.

Out of 9 vendors profiled, ISIS Papyrus Software is among only a couple that provide robust support for social media channels due to its status as an emerging customer communications channel.

See for yourself how ISIS Papyrus is leading the CCM market in the latest report in the "Document Composition Series" from Madison Advisors!

Study results are available here ...

ISIS Papyrus Software is proud to be selected for the Red Herring Top 100 Global, celebrating the leading private companies’ innovations and technologies across their respective industries.

The award was announced at theRed Herring Global Conference, November 27-29, Los Angeles, CA.

The complete list of the Top 100 Europe is available online here [...].

ISIS Papyrus was named as a Vendor to Watch in the 2012 Gartner report covering trends in CCM software, which supports the mission-critical applications that produce electronic and print communications.

The report discusses the most significant market trends, analyzes the major software providers' strategies and recommends go-to-market courses of action for the providers' marketing teams to implement.

Highlights of vertical, geographic, channel and pricing characteristics in the market provide valuable insights for enterprise organizations considering migration, integration and improvements in Customer Communications Management.

The report released October 26 is available for purchase and download from Gartner:
Market Trends: Customer Communications Management Software, Worldwide, 2012

CLICK HERE TO PURCHASE

We invite you to attend the Papyrus Platform workshop classes in one of the ISIS Papyrus high-tech training centers of your convenience.

More information

Register online

"How Knowledge Workers Get Things Done" describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategists, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways."

Buy the Print Edition,
get the Digital Edition Free!

Mr. Pucher was selected by an independent research firm for his positive influence on case management decision-makers and his outstanding Market Reach, Frequency of Impact, Independence of Impact, Expertise, Persuasiveness and Thoroughness of Role.

We concur and congratulate!

ISIS Papyrus Software congratulates customer Paneon GmbH on its selection as a Gold Winner for Knowledge Worker Innovation in the 2012 Global Awards for Excellence in Adaptive Case Management.

The Workflow Management Coalition (WfMC) announced winners in four categories of the 2012 Global Awards for Excellence in Adaptive Case Management presented June 6 at ACM Live, a one-day virtual event with open Q&A, solution demos, social interaction and more (acmlive.tv).

Co-sponsored by WfMC and KMWorld, these prestigious awards recognize user organizations worldwide that have demonstrably excelled in implementing innovative ACM solutions.

Press release

ISIS Papyrus Software is proud to be selected for the Red Herring Top 100 Europe, celebrating the leading private companies’ innovations and technologies across their respective industries.

The award was announced at the Red Herring Europe Forum in Amsterdam on April 23-25.

“Choosing the companies with the strongest potential was by no means a small feat,” said Alex Vieux, publisher and CEO of Red Herring. “After rigorous contemplation and discussion, we narrowed our list from hundreds of candidates from across Europe to the Top 100 Winners. We believe ISIS Papyrus Software embodies the vision, drive and innovation that define a successful entrepreneurial venture. ISIS Papyrus should be proud of its accomplishment, as the competition was the strongest it has ever been.”

The complete list of the Top 100 Europe is available online here [...].

How is ACM truly defined? Where does it fit in the ECM equation? What makes it different? Those are just a few of the questions we aimed to explore when we sat down for this interview series with Annemarie Pucher, CEO of ISIS Papyrus.

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Innovative technology for Raiffeisen online banking powered by ISIS Papyrus.

Banking customers can now pay their payslips using their iPhone making a photo and process the payment directly via online banking.

View the demo video here:

German | English

All data on the payment slip including the handwritten information is captured and validated by the ISIS Papyrus Capture technology. Boosting the convenience of online payment by eliminating the entry of long IBAN and BIC numbers and payment data. Additionally the photo and payment data can be archived for complaince reasons.

See It IN THE APPLE APP STORE

Digital mailroom strategies transform business processes

The influx of incoming mail is an ongoing challenge for organizations of all sizes. A combination of hardware and software simplify the process. Digital mailrooms collect incoming mail in the form of paper, fax, or electronic documents and transform it into information that is valuable to a company. The digital mailroom isn't just about capture, but also collecting.

Quote:

"Depending on an organization's prioritization of these goals, the volume and type of incoming communications become important factors for determining the appropriate type and scope of solution for a new or improved digital mailroom," says Annemarie Pucher, CEO, ISIS Papyrus.

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In a report released June 1, Document Automation: Solution Vendors for Insurers 2011, global research firm Celent profiled ISIS Papyrus among 10 leading document automation systems for the insurance sector.
The vendor profile includes tables showing systems components, technologies used, and business user interfaces, as well as average customer average ratings of vendor implementation capabilities.

A review of features, functionality and customer reference surveys resulted in a strong showing for Papyrus in the insurance sector:

"Insurance clients like the ease of use of the solution, its workflow handling, and ability to support different formats."
- excerpt from"Document Automation: Solution Vendors for Insurers 2011", Celent

READ MORE

Customers around the world are using Papyrus software to meet business goals and improve operations...and sharing experience for success across industries.

Learn more about implementing the Papyrus platform for applications for managing customer communications, vendor contracts, policy production, document output, mainframe document migration and payment processing, to name a few.

READ MORE

Get the most advanced AFP options available!

Download the newest version of Papyrus AFP Viewer for:

• advanced features
• improved performance
• user requested enhancements

DOWNLOAD HERE PRESS RELEASE

The Madison Advisors' Multi-Channel Solution Market Study (February 2011) reviews how leading technology solutions providers are addressing consumer and organizational demand for the transition to multi-channel delivery. Three key areas are highlighted for vendors including ISIS Papyrus: Strategic Direction, Technical Assessment and Savings. The report is available for purchase at www.madison-advisors.com.

press release market REPORT

Forrester's evaluation of business process and case management automation revealed that the enterprise's crucial experts —knowledge workers —are not fully supported with tools for more dynamic processes and continuous change.

Read more DOWNLOAD REPORT

The Difference between
DYNAMIC and ADAPTIVE

Click to view video

Comparing Document-centric and Customer-centric Approaches

Holistic customer service has become more essential than ever for retention, acquisition and support of business relationships that stimulate competitive advantage and customer loyalty.

Shedding light on the progress enterprises have made and still need in this critical area, ISIS Papyrus and AIIM joined forces to explore how enterprise organizations are handling the intersection of data, process and content (including documents) amid the evolving challenges of case management.

Read more PRESS RELEASE

(VIENNA and BRUSSELS) May 25, 2010 – ISIS Papyrus announced that AG Insurance, a subsidiary of ageas (formerly Fortis SA/NV) has selected the ISIS Papyrus Platform for integrated case management to enhance Insurance services (claims, underwriting and general services) and resolution in several business lines.

AG Insurance is implementing the Papyrus Business Communications and Process Platform, with rollout beginning in summer 2010, to support a company-wide project.

“The Papyrus approach to fully integrated customer communications aligns perfectly with our business and technology requirements,” said the program sponsor of AG Insurance. “We look forward to rolling out an advanced case management solution that will meet our operational goals and lead to both enhanced performance and increased customer satisfaction.” [...]

Press Release

Annemarie Pucher, chief executive of ISIS Papyrus, is one of 10 female professionals joining The OutputLinks 2010 Women of Distinction, a program honoring women in the global print, document and high volume transaction output industries. Honorees represent all levels of leadership and skill, from CEOs and executives to managers, consultants and production team members. Over the past nine years, 66 professionals have been honored with the designation of Women of Distinction (www.OutputLinks.com/WOD).

Ms. Pucher’s leadership and CEO focus at global software company ISIS Papyrus has resulted in consistent profitability for privately-owned ISIS Papyrus for more than 20 years, offering clients stability for their mission-critical information technology solutions. Ms. Pucher is a worldwide speaker on technology in customer service and communication.

ISIS Papyrus announces WebArchive for iPhone/iPod Touch, allowing clients to retrieve enterprise documents that your Service Provider makes available on your ISIS-based Portal.

Now Papyrus users can leverage the mobility and convenience of the iPhone to use the power and performance of the Papyrus platform for high-quality, on-the-go customer communications and response:

• Telecom - Allow customers with iPhones to view bills online
• Insurance Agents - See customer policy or claim documents without carrying paper to each visit…and locate addresses with Google Maps

LIVE Demo: WebArchive iPhone Application
Papyrus WebArchive iPhone screens (click to zoom image)

Organizations with the required ISIS Papyrus software and licenses may enable this service for their business users and customers:

• Papyrus WebRepository
• Papyrus WebArchive
• Concurrent User Licenses for desired Clients*

*Contact ISIS Papyrus today to confirm that your licenses will accommodate the desired Client base for using the Papyrus WebArchive tool for iPhone/iPod.

To download the Papyrus WebArchive tool for iPhone/iPod Touch, users can visit the AppStore and get started right away to enhance the Papyrus experience for your business users and customers.

GET APP NOW