Customer Case Studies

Our customers are proud of the exciting apps they create with Papyrus - as are we.

Every time I attend Open House I come away with tips and ideas
that I will use in my own environment. It is a very worthwhile two days.
Mark Lester, Print Development Team Leader, OCÉ, UK

Upcoming Trade Shows

Annemarie Pucher, CEO, ISIS Papyrus Software

Forrester's Forum for Customer Experience Professionals West

San Francisco, California | October 22-23, 2015 | More information

Exhibiting: Booth #404

Sponsoring: Thu Oct 22 @ 12:50 p.m. - Personalizing Customer Touchpoints (Analyst Lunch Topic)

ACORD 2015

Boca Raton, Florida | November 2-4, 2015 | More information

Exhibiting: Pedestal #2 (Innovation Center)

Presenting: Wed, Nov 4 @ 11:00 a.m. - Insurance Innovation Challenge Award Presentation

Gartner Symposium/ITxpo

Barcelona, Spain | November 8-12, 2015 | More information

Forrester's Forum for Customer Experience Professionals EMEA

London, UK | November 16-17, 2015 | More information

Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK


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ISIS Papyrus guiding next-generation transactional documents – AFPC Q&A with VP Roberto Anzola

As a Core Member of the AFP Consortium (AFPC), ISIS Papyrus is helping to guide the next generation of transactional documents for industries like finance, insurance and telecom.

AFP Consortium

VP of Solutions Roberto Anzola discusses his role on the AFPC Board as a technology executive supporting the evolution of standards for document quality, interoperability and performance in high-volume output and process management.

“The AFP Consortium is driving this evolution process with a solid strategy to keep and improve quality and the flexibility of AFP over time. The print industry is aware that AFP standards, being defined by the AFPC, are forward-looking changes that at the same time protect and foster quality and compatibility in both new and old documents.” ~Roberto Anzola, VP Solutions, ISIS Papyrus Software

Read more from Roberto about what’s in store from AFPC

AIIM Smart Process Research Explores Enterprise Customer Experience

Report on Intelligent, Adaptive BPM Underwritten by ISIS Papyrus

A primary application of Smart Process, Intelligent Business Processes, and Adaptive BPM is case management, here used in its widest sense from payment management through contract bids, claims handling and loan origination to traditional healthcare, crime or legal cases.

Mastering the Unpredictable

AIIM’s latest 30-page Industry Watch report, underwritten in part by ISIS Papyrus, takes an in-depth look at the applicability of Smart Process Applications like case management, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.

Key findings of the global survey include:

  • For 51% half or more of their business processes are not straightforward or predictable
  • Increasing customer expectations for speed of response is the biggest pain point (44%)
  • 58% consider case handling vital or very important to customer experience management
  • The biggest benefits cited by users are faster and more consistent customer response
  • The biggest issue with current solutions is lack of a single view of the customer …

For more insights, request your free report download from ISIS Papyrus now!

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ISIS Papyrus receives XCelent Customer Base Award for Global Insurance Market

Out of 14 global customer communications vendors profiled by Celent in June 2014, ISIS Papyrus received the XCelent Customer Base award, based on 3 key criteria:

  • Number of live insurers using the system
  • Number of regions (NA, EMEA, APAC, LATAM) where the system is implemented
  • New client momentum 

With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.

In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent profiles 14 systems, including Papyrus Platform for Business Communication and Process, presenting information about the vendor and solution; customer base and reference customer feedback; functionality; technology; implementations; cost and some summary comments.

“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”

Get the report

ISIS Papyrus UTA Presented in ACM Workshop at EDOC 2014

The Adaptive Case Management (ACM) Workshop at EDOC 2014, which took place September 1 in Ulm, Germany, provided a platform for researchers and practitioners to discuss ACM and other non-workflow approaches to BPM.

ISIS Papyrus presented its position paper, “Towards a pattern recognition approach for transferring knowledge in ACM,” and unveiled the full potential of the User-Trained Agent (UTA) in a captivating video. The UTA was widely acknowledged as an important ACM component for enabling knowledge sharing and collaboration between teams.

More information:

Official Workshop Paper: "Towards a pattern recognition approach for transferring knowledge in ACM"


ISIS Papyrus Drives Adaptive Innovation in Dynamic Case Management Market

Independent research firm cites ISIS Papyrus as a Strong Performer, providing very strong DCM support across all categories

Get the full report for FREE Press release

Enterprise software provider ISIS Papyrus Software announced it has been named a Strong Performer in "The Forrester Wave™: Dynamic Case Management, Q1 2014", published March 28.

Highlighting two new emerging adaptive features that will help enterprises tackle increasing volumes of varied and unstructured work, Forrester Research identifies and defines the two adaptive capabilities as key differentiators in the DCM market as:

  • Design Time case management emphasizes control over highly repeatable processes
  • Runtime case management supports use cases where the ultimate paths are highly variable

ISIS Papyrus received a Strong Performer positioning in each of three Wave evaluations for Overall Capabilities, Design Time Capabilities and Runtime Capabilities, based on its scores in Current Offering and Strategy.

"ISIS Papyrus drives adaptive innovation in the DCM market….. It is a Strong Performer overall but a standout Leader in the runtime tool weighting."- The Forrester Wave™: Dynamic Case Management, Q1 2014

"Creating communications with tightly integrated content and process is a key priority in the enterprise, and we continue to demonstrate strong capabilities in the each of the core components of fully functional enterprise DCM/ACM systems," said Annemarie Pucher, CEO of ISIS Papyrus.

ISIS Papyrus Software Named a Leader in DOCCM

Independent research firm cites ISIS Papyrus' broad vision for DOCCM supporting ECM, CRM, analytics, event processing, and BPM

ISIS Papyrus Software has been named a Leader in "The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014".

In its second time in the DOCCM evaluation, ISIS Papyrus received its Leader positioning based on its scores in Strategy and Current Offering. Profiling Papyrus as "an adaptive platform with exacting results," the 2014 Wave report for DOCCM cited ISIS Papyrus for its:

  • Full application lifecycle platform and framework
  • Great flexibility
  • "Framework" solutions to reduce implementation
  • Sweet spot where language complexity and where exact rendering of content is essential
  • Consolidated and common data model across CRM, ECM, DCM and CCM in a core repository

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