ISIS Papyrus guiding next-generation transactional documents – AFPC Q&A with VP Roberto Anzola

As a Core Member of the AFP Consortium (AFPC), ISIS Papyrus is helping to guide the next generation of transactional documents for industries like finance, insurance and telecom.

VP of Solutions Roberto Anzola discusses his role on the AFPC Board as a technology executive supporting the evolution of standards for document quality, interoperability and performance in high-volume output and process management.

“The AFP Consortium is driving this evolution process with a solid strategy to keep and improve quality and the flexibility of AFP over time. The print industry is aware that AFP standards, being defined by the AFPC, are forward-looking changes that at the same time protect and foster quality and compatibility in both new and old documents.” ~Roberto Anzola, VP Solutions, ISIS Papyrus Software

Read more from Roberto about what’s in store from AFPC

AIIM Smart Process Research Explores Enterprise Customer Experience

Report on Intelligent, Adaptive BPM Underwritten by ISIS Papyrus

A primary application of Smart Process, Intelligent Business Processes, and Adaptive BPM is case management, here used in its widest sense from payment management through contract bids, claims handling and loan origination to traditional healthcare, crime or legal cases.

AIIM’s latest 30-page Industry Watch report, underwritten in part by ISIS Papyrus, takes an in-depth look at the applicability of Smart Process Applications like case management, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.

Key findings of the global survey include:

• For 51% half or more of their business processes are not straightforward or predictable
• Increasing customer expectations for speed of response is the biggest pain point (44%)
• 58% consider case handling vital or very important to customer experience management
• The biggest benefits cited by users are faster and more consistent customer response
• The biggest issue with current solutions is lack of a single view of the customer …

For more insights, request your free report download from ISIS Papyrus now!

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ISIS Papyrus receives XCelent Customer Base Award for Global Insurance Market

Out of 14 global customer communications vendors profiled by Celent in June 2014, ISIS Papyrus received the XCelent Customer Base award, based on 3 key criteria:

• Number of live insurers using the system
• Number of regions (NA, EMEA, APAC, LATAM) where the system is implemented
• New client momentum 

With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.

In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent profiles 14 systems, including Papyrus Platform for Business Communication and Process, presenting information about the vendor and solution; customer base and reference customer feedback; functionality; technology; implementations; cost and some summary comments.

“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”

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