We would like to cordially invite you to our ISIS Open House 2010
from May 2 to May 4 in the ISIS Competence Center, Austria.

The reality of Business Process Management shows that it is very difficult to top-down analyze and simulate business processes and link them to key performance indicators in a continuous improvement cycle. ‘Measure to Manage’ optimization is counterproductive to improvement and innovation. The dynamics of economy require a self-organizing structure that is resilient to fast changes through its ability to adapt. Only empowered actors can use their intuition and experience for productive action. The Adaptive concept of the Papyrus Platform can unlock the creative powers of your people and innovate any process or case management work, without the need for complex development projects. Deployed on PCs, the Web and mobile devices Papyrus will provide transparent, yet secure collaboration and communication.

Speaker: Max J. Pucher - Chief Architect ISIS Papyrus

• Papyrus standard software components
• Business applications
• ECM, CRM, BPM, EAI

Gaining a competitive edge through fast development of personalized documents with campaign and message content created by the business user. Dependency on IT is reduced and consistency is ensured across the enterprise spanning all output channels.

• Centralized resource collection and administration of all document elements (data, text, logic)
• Business users deliver message content efficiently with reduced dependency on IT
  
• A central repository manages user authorization, versions of text, variants of languages, change management and processes
  
• Corporate design and identity with consistent ‘look and feel’ on all output channels
  
• Text and content compare

Experience live how the Papyrus EYE Widgets empower the business user with business-centric letter design and reduced dependency on IT. Documents are linked to business data with Adapters such as MQ or SOAP or Typemanagers connecting to databases while enabling the management of the related business process.

Focused applications:

• Serial letter/mass mailing
  
• Dynamic reporting
  
• Business letters
  
• Marketing campaigns / transpromo

Learn about:

• User authorization and auditing
  
• Automatic resource distribution across the network
  
• Letter process/workflow and rule definitions
  
• Central bundling and output management
  
• Seamless delivery to all output channels, print, e-mail, Web and iPhone

Zurich Financial Services Group is an insurance-based financial services provider with headquarters in Switzerland and a global network in North America, Europe, Asia Pacific, Latin America and other markets. Approximately 60,000 employees serve customers in more than 170 countries with general and life insurance products and services for individuals, small businesses, commercial enterprises, mid-sized and large corporations and multinational companies.

The global shared document generation and distribution platform
Mr. Thomas Sternkopf, acting as the program manager for document management, will share with you the requirements of such a platform and the targets to be achieved. The focus lies in providing the business departments with an easy-to-use GUI to develop and maintain any type of business correspondence by themselves. The business user also has a live preview of the document and can print locally or centrally.

Strategy Partners is a leading European market research company covering electronic document management, enterprise output management, process management and document capture.

The Future of Document Composition
Mr. Oscar Dubbeldam, Master in electronic document professional, will share trends of high-volume document composition. The past 15 years have shown little innovation, but the new world of communication - multi-channel, business process-oriented, full-color, iPad, and highly individualized - requires a different strategy. Learn what to expect from the vendor and what to do as the customer (user).

Discuss with the ISIS Papyrus management and solution architects:

• Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
  
• Optimizing your investment by building an agile communication platform of the future
  
• Discuss the requirements for the business user graphical interface (GUI)
  
• Integrating inbound and outbound business communication as a business need

Papyrus Adaptive Case Management is a collaborative process of assessment, planning, facilitation and advocacy for options and services. Case management is about receiving information, delivering the right information to the right people at the right time and having the correct processes in place so that timely actions can be taken. For example: Opening or closing an account, underwriting, handling a claim, negotiate contract, moving, apply for a loan, request a permit.

Key areas addressed:

• Consolidating different task management platforms and services
  
• Creating tasks, assignment of tasks and check on completion of tasks
  
• Service tasks and user tasks
  
• Consolidating business communication by integrating inbound with outbound
  
• Multi-channel delivery

Claims letters, customer care letters, investment portfolio, retirement plan review, credit risk analysis, sales reports and more. Templates move through development stages to test before being made available to the business user (i.e., customer relationship manager) in production.

Using a single approved template, the business user can request:

• Report/letter generation for a specific customer to customize interactively by entering text and data variables in specifically defined areas and sign-off
  
• Batch production of reports to be manually enhanced and completed
  
• Batch production of reports to automatically deliver them without user interactivity
  
• On-demand / online report generation
  
• Integration with business data through adapters
  
• Integrated multi-channel output management

Manufacturing and trade organizations have high volumes of varying goods delivered by many different suppliers. Manage, control, monitor and automize processes from the point of entering an order to delivery and payment with optimization potentials including:

• Reduction of manual classification of incoming mail
  
• Consolidating departmental requirements for access to volume discounts, order quantities and shipping efficiencies
  
• Monitoring actual goods received
  
• Preventing payment duplication
  
• Deadline and supply chain management

Optimizing Print and Mail – Archiving and Customer Care

To implement an automated document factory (ADF) that executes end-to-end document process management, tracks and monitors jobs across platforms and output channels can be a difficult task – unless you have Papyrus!

• Potential significant savings in printing equipment and postage
  
• Job management across printers and other output channels whether print/fax/e-mail/archive
  
• Savings achieved by bundling documents into one envelope (PrintPool)
  
• Short-term and long-term archiving with integrated customer care

TrygVesta is the second largest general insurer in the Nordic region with activities in Denmark, Norway, Finland and Sweden. As the leading peace of mind provider in the Nordic region, TrygVesta’s insurance products provide protection for more than two million private individuals and the Group employs a total of 4,000 people. The company is focused on maintaining its ability to innovate and develop in markets that are changing at an increasing pace to meet new and rapidly arising demands.

Implementing an end-to-end customer document solution
Mr. Tor Tjeldnes, Systems Manager in TrygVesta Insurance Process & IT, will share practical experiences implementing an end-to-end customer business solution for batch document creation and processing, including fully automated print job and output management.

• With the Papyrus graphical toolkit you define logic, data interface, classes, versions, variants, adapters to business applications and type managers to databases
  

• Change management (development/test/production) and validation (from/to)
  

• With the Papyrus Wizards you assemble personalized letter templates consisting of multiple elements, text, logic and data
  
• Define multi-level security and letter processes, sign-off processes and output workflows
  
• Learn about real-time and offline access to documents and applications for agents

• Learn how to use the Papyrus EYE Designer for fast and intuitive GUI development
  
• Versioning and automatic deployment of GUI building blocks
  
• Work with translation collection to allow user language based on user role

• Bundling, sorting and postal optimization
  
• Adding barcodes and OMR codes
  
• Banner pages, reprinting
  
• Multi-channel delivery (print, fax, e-mail, Web delivery and archive)
  
• Job/spool/queue/print management definitions

• Intelligent classification, content extraction and automated distribution
  
• Self-learning system, user-trained processes
  
• Case management and archiving