ISIS Papyrus.
More than a Company.
The ISIS Papyrus Group is a unique expert player delivering innovative enterprise software solutions to the world's leading brands. Over 35 years of experience make us a global expert in process optimization integrated with communication channels.
The People.
More than a Business.
More than 350 employees worldwide deliver on the tradition of excellence in meeting customer requirements — enabling business value stream solutions for digital transformation, operational enhancement and customer engagement.
The privately held ISIS Papyrus Group is headquartered in Vienna, Austria with business centers in Dallas, Texas and Singapore. Research & Development is based out of four centers in Austria, Italy, Germany and Spain, working closely with 14 subsidiaries and a global network of sales and service partners operating in 42 countries.
Expertise from People.
At Papyrus, the warmth and expertise come from the people who build and deliver our solutions every day. From our annual Open House events where customers and partners meet face-to-face, to the dedicated teams in every office around the world — human connection drives everything we do.
Our team members bring deep domain expertise in banking, insurance, government and telecommunications. This knowledge, combined with a culture of collaboration and mutual respect, is what truly sets us apart. It's not just technology — it's the people behind it.
See Us in Action
Meet our people, learn our story, and explore the Papyrus Platform through these featured videos.
Annemarie Pucher | CEO Up Close and Personal
The Papyrus Platform
35 Years of Excellence
The Software
Quality by Design — developed by our own R&D from a single source, ensuring outstanding quality and seamless integration.
The Client
Partnership First — we work with clients as long-term partners, actively listening and delivering real value.
The Solutions
Built to Transform — end-to-end platform that streamlines communication and empowers digital transformation.
Two Teams. One Goal.
ISIS Papyrus has an effective organization for the implementation of its software and provides professional services throughout the entire Papyrus solution implementation — through a network of 14 corporate offices and global partners in 42 countries.
Awards & Recognition
Document Manager Project of the Year 2025
Awarded for outstanding project delivery and results.
Read moreGartner Peer Insights — Customers' Choice
Leading CCM platform recognized by real customer reviews.
Read moreTechnology of the Year 2022
Business Designer recognized for no-code innovation.
Read moreQuality and Stability
The foundation of every successful Papyrus implementation.
Profitable Investment
Developed in-house. Single-source. Platform-independent.
Papyrus products are a great long-term investment. The Papyrus Platform is unique — developed in-house, single-source, operating system independent for flexible on premise and cloud deployment. The advantage is unmatched product quality, throughput and speed of development. The unified platform consists of software components that connect everyone in an organization, integrating loosely coupled with any existing application.
Effective Solutions
No-code design. Real-time omni-channel. Fraction of the cost.
The days of rigidly programmed process flowcharts are over. Business users get their work done faster by using the Business Designer to create and improve customer-centric communications achieving real-time Omni-channel communications for digital and traditional business. This delivers information-intensive digital solutions in a fraction of time and cost to stay relevant in the digital world.
Knowledge & Excellence
The ISIS Papyrus Academy is part of R&D and works closely with Development and Solutions teams to provide the best available technical knowledge about the Papyrus Platform and its applications to customers.
The Academy works with international scientific institutions, such as the Faculty of Computer Science at the University of Vienna and the Austrian Institute of Technology (AIT). Joint research projects focus on Adaptive Case Management (ACM) and other non-workflow approaches to BPM.
Open House
Annual customer event
Video Gallery
Demos & presentations
Workshops
Hands-on training
Innovation
R&D collaboration
Trusted by Leading Brands
From banking and insurance to government and media — organizations around the world rely on the Papyrus Platform to transform their customer communications.
TRYG Insurance
Insurance · Nordic RegionEnd-to-end communication platform for 2.7M customers with multichannel document delivery.
BDO AG
Tax Advisory · GlobalAutomated Property Tax Reform solution built on ACM — from development to production in just 3 months.
CES Clean Energy Solutions
Energy · ConstructionBespoke Project Information Management with document collaboration and mobile access on construction sites.
VR Payment
Fintech · GermanyHigh-automation capture solution processing 2,600 incoming faxes daily with PCI-DSS security compliance.
Utmost Life and Pensions
Life Insurance · UKTransformed customer service for 380,000 customers — scalable operating model across legacy systems since 1911.
Fondsdepot Bank
Banking · GermanyConsolidated client and regulatory communications for 1M investment portfolios with €32B in managed assets.
Our Offices Worldwide
Ready to Get Started?
Discover how the Papyrus Platform can transform your enterprise communications and business processes.