Meet Owlfie: The AI Agent Turning Your Document Chaos into Conversation
The “Document problem” is real
We’ve all been there: staring at a 2,000-page committee report or a mountain of incoming claims, trying to find that one needle of information in a haystack of data. According to Gartner, nearly 36% of workers struggle just to access relevant information. We aren’t just working; we’re sifting. But what if you didn’t have to search? What if you could just ask?
Meet Owlfie
Owlfie is the new intelligent AI agent from Papyrus Software. Powered by IBM watsonx and embedded directly into the Papyrus Converse platform, Owlfie isn’t just another chatbot— It redefines the way we solve the ‘document problem’ and master complex business processes.
From “Siloed Data” to “Conversational Workflows”
Most AI tools feel like an “add-on,” but Owlfie is built into the very fabric of your workflows. Instead of jumping between different archives and email folders, you simply talk to your data. Whether you need a summary of a legal due diligence file or want to know the status of a specific claim, Owlfie provides the answer in plain business language—complete with source references so you can trust the results.
What Makes Owlfie Different?
- Intelligent Document Analysis: Owlfie can read, index, and summarize massive documents in seconds. Imagine extracting the key facts from a thousand-page report before your morning coffee is even finished.
- Assisted Process Execution: Understanding documents is one thing but you don’t want just to read, but act. This is where Owlfie becomes your team’s greatest asset. Within the Papyrus Converse platform, Owlfie acts as a digital navigator for your critical workflows. It doesn’t just wait for you to ask questions; it actively supports the execution of tasks to ensure every case reaches its goal efficiently and accurately.
- Automated Task Handling: Owlfie can take over the repetitive “grunt work.” autonomously creating new case entries (like a claimant record), searching across various systems for missing info, and drafting response emails or business contracts based on the current context.
- Outcome-First Guidance: Instead of following a rigid, “frozen” flow-chart, Owlfie focuses on the desired business outcome. It uses your business rules to ensure every action remains compliant with company policy, while giving users the flexibility to adapt to unique, complex cases on the fly.
- Closing the Communication Loop: Because Owlfie is part of the Papyrus omni-channel ecosystem, it can send a message to a customer and “listen” for the reply, automatically linking it back to the correct case, summarizing the new info, and updating the process status instantly.
- A “User-Trained” Partner: Owlfie learns from your best people. It captures their expertise and suggests the most effective next steps—whether that’s routing a claim, requesting missing data, or flagging a compliance risk—helping even new team members perform like seasoned pros from day one.
- Enterprise-Grade Security: And because it operates within the secure Papyrus ecosystem, your sensitive data stays private and compliant, whether you’re on-premise or in the cloud.
The Result? 90% Less Manual Effort
By automating the “boring stuff”—data entry, sorting, and manual searching—Owlfie allows your team to focus on what actually matters: making decisions and serving customers.
By bridging the gap between “reading the data” and “doing the work,” Owlfie transitions from a simple search tool into a proactive partner that keeps your business moving.
Senior Manager Brand Marketing
Vienna, Austria
