Featured Speakers

Join us for an extraordinary gathering of industry pioneers, thought leaders, and technology innovators. Our distinguished speakers bring decades of experience in digital transformation, business innovation, and customer engagement to share valuable insights that will shape the future of business technology.

Keynote Speakers

Our keynote speakers are industry veterans and visionaries who will share their expertise and insights on the future of digital transformation and business innovation.

Sabrina Blaukopf

Director New Technologies

Papyrus Software

Sabrina Blaukopf has spent more than 20 years with Papyrus Software, where she took the opportunity to learn and work in a large spectrum of the software business, such as customer support, requirements engineering, application development, as well as management of development teams. After obtaining a degree in information systems, she is now head of product design and development for Papyrus Software' new technologies.

Her passion and oversight for new and innovative products form the cornerstones of the innovative next generation product 'Papyrus Converse' that, together with the unique capabilities of the powerful Papyrus Platform, will empower businesses to shape their successful future through innovative corporate applications in the digital age.

Christoph Ruhsam

Papyrus Academy Manager

Papyrus Software

Christoph Ruhsam is head of the ISIS Papyrus Academy, which focuses on the documentation of Papyrus software and the coordination of scientific projects with research partners in the context of the Papyrus platform. The Academy offers continuing education programs with certification and a dedicated group focuses on User Experience Design (UXD) for Papyrus user interfaces.

Christoph studied communications engineering at the Vienna University of Technology and received his PhD in 1994 on digital signal processing of biomedical signals. Since 1995 he has been working at ISIS Papyrus in various management positions. Christoph successfully led scientific research projects on the application of Adaptive Case Management (ACM) in the construction industry (in cooperation with the Austrian Institute of Technology (AIT)) and Clean Energy Solutions (CES) and on the use of business ontologies for compliance rule definitions in ACM with the University of Vienna.

Annemarie Pucher

Chief Executive Officer

Papyrus Software

Annemarie Pucher is co-founder and CEO of ISIS Papyrus Group and has spent 33 years managing the worldwide sales and marketing of the unique content- and process-driven Papyrus platform enabling Omni-Channel Business Communication and Adaptive Case Management solutions. She studied law at the University of Vienna in Austria and began her career at IBM in software training at IBM Austria.

She also managed product marketing in the Austrian electronics industry and is a worldwide speaker on business-enabling technology for Customer Engagement and Communication as well as efficient Digital Transformation considering Business Value Streams.

Thought Leaders

Thought leaders use their in-depth knowledge, experience, insights and valuable perspectives to promote forward thinking and provide unique guidance that drives innovation.

Andreas Vollmer

Managing Director, AI efficiency program

Commerzbank AG

Andreas is a Managing Director of Commerzbank responsible for AI enabled process efficiencies – a proven strategic implementation, leveraging machine learning and automation, to achieve substantial cost optimization and drive enterprise-wide impact. He is part of the initiative “Paperless Bank” in supporting the transformation of Commerzbank to a Digital Advisory Bank. He is passionate on using AI to drive customer experience and efficiency. Andreas has over 20 years’ experience in the financial services industry. Prior to joining Commerzbank AG in 2009 he worked in strategy consulting. Andreas studied industrial mathematics at the University of Kaiserslautern, Germany, and obtained an MBA from the Rotman School of Management, University of Toronto, Canada.

AI in the Financial Services Industry – balance of potential and regulation

Artificial Intelligence is rapidly reshaping the financial services landscape, offering unprecedented opportunities for efficiency, innovation, and enhanced customer experiences. From AI enabled automation of processes, fraud detection to personalized financial advice, AI's potential is vast. However, the sensitive nature of financial data demands a proactive and comprehensive approach to governance/risk management. This presentation will explore a variety of impactful AI use cases within the financial services industry, while emphasizing the critical need for robust guardrails. Applying AI based solutions needs a step-by-step approach to enable customers and the organization to learn and grow with the transformation. By establishing clear oversight, transparency in the approach and fostering a culture of trust, we can unlock AI's transformative power while safeguarding the integrity of the financial services ecosystem.

Mag. Olaf Hahn

AI and Cloud Evangelist

IBM

Olaf is a sought-after lecturer in Cloud Computing, AI, and Predictive Analytics for the Internet of Things (IoT). As a certified architect and consultant specializing in both Embedded AI and Trusted AI, he possesses deep cross-industry experience, enabling him to bridge the gap between cutting-edge technology and practical application. Olaf's expertise lies in developing and implementing Embedded AI solutions, with a particular focus on revolutionizing patent analysis. He has designed and implemented a comprehensive solution for patent analysis, search, and comparison leveraging the power of Large Language Models (LLMs), including fine-tuning techniques for optimal performance. His commitment to Trusted AI ensures secure and reliable deployments within client data centers. Furthermore, he architects and builds robust patent search databases.

Embedded AI & Trusted AI

This presentation will highlight revolutionizing operations with AI in process management. In summary, the next generation of building and deploying digital business value streams represents a paradigm shift towards NLP, LLM, and conversational UIs. His presentation will explore how these technologies are enabling organizations to automate complex workflows, personalize customer interactions at scale, and gain valuable insights from their data, for enhanced decision-making.

Customer Case Studies

Discover real-world implementation insights and success stories from our distinguished customers who have transformed their business operations.

Carolin Quaas

Project Manager

Landesbank Baden Württemberg (LBBW)

Carolin Quaas is an experienced project manager and has led various digitization projects in the banking and automotive industry over the past 10 years. As IT project manager at Landesbank Baden-Württemberg (LBBW), she is currently responsible for a strategic project targeting the automation of credit processes for corporate customers including the implementation of Papyrus Business Designer and Web Client for credit documents. LBBW is one of the largest banks in Germany with more than 10.000 employees, 100 locations in Germany and 16 international branches.

Automating Credit Processes

Ms Quaas will present how LBBW is transforming its existing inefficient credit process. Difficult-to-maintain Word templates with Visual Basic and a sequential, e-mail-based workflow is migrated. Papyrus Business Designer for dynamic templates is used, introducing ACM Envelopes for parallel processing and modularisation, a role-based WebClient workflow and a streamlined template wizard, LBBW aims to significantly increase efficiency. The modernisation will enable the processing of over 10,000 loan applications annually, with improved flexibility, maintainability, transparency and control.

Daniel Lucio

Lead Application Development Engineer

Centene Corporation

Daniel Lucio is a leading practitioner of Adaptive Case Management, specializing in its application for Customer Communication Management. His experience spans leading early ACM workshops at the Navy Postgraduate School and successfully implementing ACM solutions for Customer Communication Management within the complex environment of Centene.

The Adaptive Advantage: Simplifying Communication with Adaptive Case Management

In today's dynamic business environment, rigid workflows often fall short. Join Daniel Lucio, a seasoned Adaptive Case Management (ACM) expert, as he explores how ACM empowers organizations to handle complex, evolving processes in Customer Communication Management (CCM). Discover the core elements of ACM – Goals, Artifacts, Processes, and Participants – and learn how key personas, from designers to end-users, leverage this powerful methodology. Through real-world use cases from Centene, including centralized communication request management and dynamic batch proofing, Daniel will discuss how ACM enables flexibility, efficiency, and seamless integration, ultimately driving improved customer communication and operational agility.

Centene is a leading healthcare enterprise in the USA and internationally, committed to providing quality, affordable Medicare coverage to millions. Offering a wide range of benefits, including specialized care for chronic conditions, Centene prioritizes the health and well-being of its members.

Hans Schlömer

Senior System Developer

HDI Insurance Company (HDI Deutschland AG), Life Insurance

Hans Schlömer is a recognised expert in the field of Customer Communication Management (CCM) with over 25 years of experience in developing and providing successful customer communication solutions. As a Master of Business Administration from the University of Siegen and a certified Scrum Product Owner (2006-2023), he has the expertise and know-how to successfully implement a wide range of projects.

Streamlining Document Migrations

HDI Insurance Germany is modernizing its document creation by migrating templates from multiple legacy systems (Assentis DocFamily, Kühne&Weyh M/Text 6.7, and a legacy ASP format built with Visual Basic 6 and HTML) to a strategic Papyrus platform. Leveraging Papyrus Business Designer and Web Client, this initiative will standardize all document generation (batch, online, and interactive) and serve as the blueprint for future document migrations. Mr. Schlömer will present a concise overview of this well-planned migration strategy and its advantages for the company.

Martin Zwick

Senior Project Manager

Union Investment

Martin brings extensive capital markets expertise, which he began developing in electronic derivatives trading during his studies. After a successful decade in this field, he transitioned to management roles at software and consulting firms specializing in capital markets. He then joined Union Investment as a Senior Project Manager, where he took on additional responsibilities, including contributing to the transformation into an agile delivery organization for Union Investment's core business area, and various team coaching mandates.

Dominik Duda

Consultant

ISIS Papyrus

Dominik has consistently demonstrated an unwavering commitment to enhancing customer experience since joining the Papyrus family. His deep expertise in outbound communication strategies has been instrumental in building strong customer relationships. Known for his open communication style and agile approach, Dominik efficiently tackles complex challenges, delivering tangible results with remarkable speed. His strategic insights into customer interaction paradigms, combined with a natural ability to leverage innovative technology, make him a key driver of customer satisfaction. His contributions highlight not only his technical skills but also his leadership in a dynamic IT landscape, driving innovation forward.

The Future of Forms Management

In a conversation Dominik and Martin will explore Union Investment's journey to modernize their forms management operations. We will discuss key objectives, including shifting the process of coordinating change requests to existing PDF forms onto a single software system, digitalizing all PDF forms in order to reduce dependence on external sources, improving time-to-market and enhancing business agility, establishing a single source of truth for all form content, and empowering internal teams involved in the reconciliation process.

Moreover, they will share the benefits for Union Investment like increased productivity, documented process steps, as well as laying ground for further digitalisation in the future.

Industry Experts

Take advantage of access to some of the world's leading technology and service providers to help you accelerate your technology decisions.

Andreas Breitenmoser

Head ISV GFD EMEA Central North

Amazon Web Services (AWS)

Andreas brings 22 years of software development leadership, driving large-scale transformations across diverse sectors including Cloud, CPG, Finance, and Telecom. Instrumental in establishing AWS's presence in Switzerland and Austria (2019-2024), he now leads AWS's ISV segment for North and Central Europe, spearheading strategic growth and partnerships. AWS, holding 33% of the global cloud market, provides 200+ services, including compute and AI, via pay-as-you-go. Its leadership stems from extensive experience, robust security, global infrastructure, and a large partner ecosystem.

Made for the Cloud

This presentation details the Papyrus Digital Platform on AWS, covering procurement, deployment, and operational excellence. We'll explore streamlined deployment, efficient updates, and optimal configurations. Learn how to leverage the AWS Marketplace and benefit from the AWS-Papyrus partnership for innovation. Ideal for technical and business stakeholders optimizing Papyrus on AWS.

More Speakers

Roberto Anzola

Vice President of Papyrus Solutions

Papyrus Software

Roberto Anzola - Vice President of Papyrus Solutions is the Head of Research and Development for the Papyrus Software Platform. Roberto is focused on understanding customer challenges in digital transformation of processes and business communications and drives the strategic and disruptive development of the Papyrus Software Platform. Roberto joined ISIS Papyrus in 1995 after several years of experience in a large consulting firm. His responsibilities ranged from software development to international product consulting to training of point-of-sale systems in banks. At ISIS Papyrus he leads a great team spirit and collaboration. Roberto has been an elected Board Director of AFP C since 2009.

Freddie van Rijswijk

Senior Manager - Business Applications

Papyrus Software

Freddie van Rijswijk is Senior Manager Business Applications, focused on Digital Innovations that enable companies to improve their Business Value Streams. In his role Freddie is the bridge between software and solution development within ISIS Papyrus and the market needs and trends. Freddie has been with ISIS Papyrus since 2008 and has a Master's degree in Information & Knowledge (AI) Technology and 30+ years of experience in IT including a Senior Manager position at Accenture and worked before as Solution Architect, Solution Designer, Software Developer and Project Manager for consulting and software firms.

Rob Browne

Senior Manager - Project Quality Assurance

Papyrus Software

Rob Browne is a distinguished expert across all CCM topics with more than 20 years of experience in the Software and Consulting Industry. His expertise ranges from consulting and project management to highly complex project implementations. Many organizations have benefited from Rob's best practice approach and exceptional expertise in the field of design and implementation, as well as consolidation and migration, achieving outstanding deployment experiences and success.

Michael Firnthrat

Head of Development

Papyrus Software

Michael Firnthrat has been active in the IT world for decades. He completed his training at the Technologisches Gewerbemuseum in Austria, where he began designing and developing hardware and software components based on microcontrollers. After that, the focus was on the further development of database systems for some time before real-time automation devices for industrial use became his professional focus. He was fascinated by the combination of electronics and programs and how a clever combination can develop both powerful and robust systems. Michael has been with ISIS Papyrus for 20 years and soon took over system design of the Papyrus communications platform. As head of the development department, he now leads teams of highly motivated experts working on the further and new development of system components at four locations. There is still time to be actively involved in solving challenging tasks.

Ekaterina Andrianova

Manager Capture Solutions

Papyrus Software

Ekaterina Andrianova leads Capture Solutions, which focuses on addressing business challenges with the power of technology. Being an expert in the IT industry for more than 10 years, she has led numerous projects and solutions to success, including Customer Resource Management, Outbound Correspondence, Case Management Integration and document Capture. Ekaterina received her Master of Science double degree in Computational Logic from Vienna University of Technology and Dresden University of Technology. Her particular expertise in intelligent capture is based on her deep technical involvement in the Capture product family and external business communications.

Raphael Marek

Manager CCM Solutions

Papyrus Software

Raphael Marek is a Manager and leads the development of outbound communication solutions and products built on the Papyrus platform. In his role, he enables non-technical users in organizations with the Business Designer to efficiently create and deliver business processes and omni-channel correspondence of various types across digital and traditional channels. The continuous development and improvement of business enabled design solutions are innovative and based on current customer needs and future trends. Raphael Marek joined Papyrus Software in 2010 in the Research and Development department. He studied business informatics at the Vienna University of Technology.

Andreas Klein

Senior Architect

Papyrus Software

Andreas Klein is one of Papyrus Software's long standing senior architects for business solutions. In his role, he is responsible for solution design and implementations at customers. For over 30 years, he's gained customers' trust and built ongoing relationships. His exceptional accomplishments and portfolio experience made him the product owner of Papyrus Output Solutions. He began his career at Papyrus Software in 1989 as a Software Engineer tasked with providing professional services on IBM mainframe systems. Andreas was one of the leading AFP experts in Austria, and he was also a lecturer for IBM in AFP architecture in the early 90s. He is known and respected in the industry for his solution orientation and practical knowledge.

Andrew Jackson

Senior Consultant

Papyrus Software

Andrew Jackson is a senior consultant at Papyrus Software and has been successfully executing and delivering projects for more than 20 years using the Papyrus platform. This experience - coupled with solid IT Technical knowledge, Business awareness and Financial Services background - enables him to conceptualize, design and implement solutions that exceed client's needs. Andrew joined Papyrus in 2021 and is an expert in Output Management, Enterprise Content Services and Customer Communications Management. Andrew holds a BSc Hons degree in Computer Networking for Business degree at the Birmingham City University.

Lazar Sokic

Consultant

Papyrus Software

Lazar Sokic has joined Papyrus in 2019 and has since then became a go-to consultant for Papyrus Inbound and Cloud implementations. He obtained an academic title of Master of Electrical Engineering and Computing at the prestigious University of Belgrade, school of Electrical Engineering. His thesis on black hole attack showcases his prowess in both academia and real-world problem solving. When he is not mesmerizing audiences with his pitch-perfect presentations, he is sculpting bodies as a National Academy of Sports Medicine certified personal trainer. Do not be fooled by this charming demeanor, he is as serious and precise in his project implementations, as he is about his squats.

Alexander Adensamer

Product Manager

Papyrus Software

Alexander Adensamer is product manager at ISIS Papyrus and the work on innovative approaches for addressing our client's needs is what he is passionate about. The combination of his analytical skills and his creativity and farsight is the perfect basis for finding the best solutions for our customers. He holds a degree in mathematics from ETH Zürich, an MBA with focus on IT management and published a few papers on process management. Alexander has been working in the software industry for 20 years, and now 13 years with ISIS Papyrus. During his journey he shaped the Papyrus machine learning and natural language technology before advancing to the role of product manager for Papyrus Converse.

Horst Voglgruber

Senior Consultant

Papyrus Software

Horst Voglgruber has joined ISIS Papyrus in 2006 as a consultant implementing outbound and inbound projects in enterprise-wide business communications. His main focus and expertise is in connecting Papyrus and third party applications for user authentication and authorization. Prior to ISIS Papyrus, he worked for international companies mainly in ECM and user security. Horst has a Master's degree from the Vienna University of Economics and Business Administration.