Every business person who cares about delivering value, quality and integrity in servicing customers knows one thing: Responding to customer feedback promptly and consistently builds trust and guarantees repeat business.

Enterprise CRM technology must reflect that knowledge, belief and commitment by ensuring all the right steps for an appropriate response without delay — but also without missing the background information available in other document and data-heavy systems across the company.

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For many years we had the ISIS Times as the mainstay for communicating with our customers. Later we started to produce the ‘Technology Innovation’ series of brochures and ‘The ISIS Times’ sort of fell asleep. Because of recent requests for more recent information about our products we have now restarted ‘The ISIS Times Online’ edition.

Headlines:

- Tech Updates for TransPromo and ADF (E) (D)
- Incorporation of AFP Consortium (E)
- User-Trained Agent in V7 (E) (D)
- NLR - Natural Language Rules (E) (D)
- Papyrus Activity Recorder V7 (E) (D)
- Transpromo delivers Increased Returns (E) (D)
- Papyrus Excels in ADF, Study Says (E) (D)
- Ms. Pucher/Fort Worth Business Press

- Papyrus EYE Dashboards (E) (D)
- Questions about XSL-FO? (E) (D)
- The ISIS Times is back! (E) (D)

We will possibly also take information from this online publication and put it in print form and mail it. Some of it will be duplicated from our website but typically condensed and in a more informal reportage style format in this online magazine. We look forward to your frequent and recurring visits.

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ISIS Papyrus Chief Architect Max J. Pucher has been selected by the Xplor International Awards Committee as the winner of the 2009 Brian Platte Lifetime Achievement Award for setting standards within the document management industry with software products such as Papyrus Designer and the Papyrus Platform and patented innovations such as the Papyrus User-Trained Agent for automatic discovery of complex business process event patterns.

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Report author and BPM Practice Director Michael Thompson said, “There is an equal tendency to consider BPM, ECM and BI (rather than Business Activity Monitoring) as separate entities that have little or no connect. For real benefit, one has to consider these as part of a holistic ecosystem, which is the main differentiator for ISIS Papyrus.”

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Providing first class professional training for the most efficient and effective utilization of Papyrus software products has been a prime concern for us from the inception of the Papyrus Platform.

Find all training and workshop information with all 2009 dates and locations as well as our new online registration feature here...

Register Online

Annemarie Pucher, CEO ISIS Papyrus, has been selected finalist for a 2008 Stevie Award for Women in Business in the prestigious "Lifetime Achievement" category. Congratulations!
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From the report: "All the elements of the ADF 2.0 can be covered with ISIS Papyrus. The workflow capabilities are extremely flexibible and can incorporate any type of activity, ranging from print, e-mail, web-delivery and archive incl. auditing for compliance.

ISIS Papyrus is the ideal product for Automated Document Process Management especially when it involved the conversion of legacy / mainframe data streams and normalization of multiple different formatted data streams as it is non-intrusive and does not need pre-data processing."
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• Data from SAP and non SAP applications
• 200 document types developed with Papyrus Designer
• 6 different very complex consolidated energy bill statements
• Multiple workflows
• End to end processing of 140.000 bills daily within 3.5 hours
• Formatting, Postprocessing, printing and archiving
• Online bill viewing in PDF: 13.000 users currently access Papyrus WebArchive/day
• 500 call center users
• Papyrus WebPortal with 5 HTTP Adapters
• Platform: HPUX Itanium
• Production printers: IPDS and PCL
• Email delivery with PDF attachment

• 1300 clerks write approx. 5700 letters per day using Papyrus Client
• Business logic in Papyrus Objects
• Letters are centrally output managed, printed and mailed
• Graphical template creation, management and administration
• Logic, rules and process definition in Papyrus Objects
• 14 lines of business use Papyrus
• 8 branches
• Agents connected via Citrix
• Papyrus Objects has evolved into a core component at AXA

• 1.1 Million data driven highly personalized telephone bills are formatted in batch/hour in peak periods
• 7 billing applications run in the Papyrus Objects infrastructure
• System very stable
• Complexity – versus performance? No compromise needed!- Availability 100%, 24/7
• No need for shutdowns
• Other solutions looked for? Only ISIS Papyrus was able to fulfill their requirements.
• Platform: Windows

Turning Green into Gold; "walk the talk" of the Green agenda while creating direct savings in printing and postage (the gold) and bring more customers online to be targeted with additional products and services (more gold!). More...

KEY BENEFITS

• Time-to-market; business and marketing control their processes, content and templates
• Compliance; regulation and audit control is embedded in the process itself
• Retain Customers; A unified view of the customer covering both inbound as outbound communication
• Cost reduction; enterprise solution with world-class output management across channels
• Less development; Integration out-of-the-box, WYSIWYG and unified content management