Customer Case Studies

Our customers are proud of the exciting apps they create with Papyrus - as are we.

Every time I attend Open House I come away with tips and ideas
that I will use in my own environment. It is a very worthwhile two days.
Mark Lester, Print Development Team Leader, OCÉ, UK

Upcoming ISIS Papyrus Events

Face-to-face. One-on-one. Hands-on. The best way to learn.

Annemarie Pucher, CEO, ISIS Papyrus Software

Global ISIS Papyrus Open House und User Conference

Vienna/Austria - April 24-26, 2016 | Register here

ISIS Papyrus Open House und User Conference US

Southlake (Dallas), Texas - May 15-17, 2016 | Register here

ISIS Papyrus Open House und User Conference UK

Kingsclere, UK - May 24, 2016 | Register here

ISIS Papyrus Open House und User Conference Italy

Ivrea, Italy - May 27, 2016 | Register here

Upcoming Trade Shows

Annemarie Pucher, CEO, ISIS Papyrus Software

Gartner Business Transformation & Process Management Summit

London, UK | March 16-17, 2016 | More information


Paris, France | April 6-7, 2016 | More information

DOCUMENT Strategy Forum

Chicago, IL | May 10-12, 2016 | Booth 217 | More information

Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK


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ISIS Papyrus Customer Mobiliar Selected among Top 10 Winners in 2015 WfMC Global Awards for BPM

Papyrus-based Solution for Leading Swiss Insurance Provider Receives Global Honors for Excellence in Business Process Management

Enterprise software provider ISIS Papyrus Softwarecongratulates customer Schweizerische Mobiliar Versicherungsgesellschaft AG (Die Mobiliar) for its Top 10 placement in the 2015 WfMC Global Awards for Excellence in Business Process Management. Sponsored by the Workflow Management Coalition (WfMC) for 20 years, these awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives.

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AIIM Smart Process Research Explores Enterprise Customer Experience

Report on Intelligent, Adaptive BPM Underwritten by ISIS Papyrus

A primary application of Smart Process, Intelligent Business Processes, and Adaptive BPM is case management, here used in its widest sense from payment management through contract bids, claims handling and loan origination to traditional healthcare, crime or legal cases.

Mastering the Unpredictable

AIIM’s latest 30-page Industry Watch report, underwritten in part by ISIS Papyrus, takes an in-depth look at the applicability of Smart Process Applications like case management, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.

Key findings of the global survey include:

  • For 51% half or more of their business processes are not straightforward or predictable
  • Increasing customer expectations for speed of response is the biggest pain point (44%)
  • 58% consider case handling vital or very important to customer experience management
  • The biggest benefits cited by users are faster and more consistent customer response
  • The biggest issue with current solutions is lack of a single view of the customer …

For more insights, request your free report download from ISIS Papyrus now!

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ISIS Papyrus receives XCelent Customer Base Award for Global Insurance Market

Out of 14 global customer communications vendors profiled by Celent in June 2014, ISIS Papyrus received the XCelent Customer Base award, based on 3 key criteria:

  • Number of live insurers using the system
  • Number of regions (NA, EMEA, APAC, LATAM) where the system is implemented
  • New client momentum 

With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.

In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent profiles 14 systems, including Papyrus Platform for Business Communication and Process, presenting information about the vendor and solution; customer base and reference customer feedback; functionality; technology; implementations; cost and some summary comments.

“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”

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ISIS Papyrus UTA Presented in ACM Workshop at EDOC 2014

The Adaptive Case Management (ACM) Workshop at EDOC 2014, which took place September 1 in Ulm, Germany, provided a platform for researchers and practitioners to discuss ACM and other non-workflow approaches to BPM.

ISIS Papyrus presented its position paper, “Towards a pattern recognition approach for transferring knowledge in ACM,” and unveiled the full potential of the User-Trained Agent (UTA) in a captivating video. The UTA was widely acknowledged as an important ACM component for enabling knowledge sharing and collaboration between teams.

More information:

Official Workshop Paper: "Towards a pattern recognition approach for transferring knowledge in ACM"


ISIS Papyrus Drives Adaptive Innovation in Dynamic Case Management Market

Independent research firm cites ISIS Papyrus as a Strong Performer, providing very strong DCM support across all categories

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Enterprise software provider ISIS Papyrus Software announced it has been named a Strong Performer in "The Forrester Wave™: Dynamic Case Management, Q1 2014", published March 28.

Highlighting two new emerging adaptive features that will help enterprises tackle increasing volumes of varied and unstructured work, Forrester Research identifies and defines the two adaptive capabilities as key differentiators in the DCM market as:

  • Design Time case management emphasizes control over highly repeatable processes
  • Runtime case management supports use cases where the ultimate paths are highly variable

ISIS Papyrus received a Strong Performer positioning in each of three Wave evaluations for Overall Capabilities, Design Time Capabilities and Runtime Capabilities, based on its scores in Current Offering and Strategy.

"ISIS Papyrus drives adaptive innovation in the DCM market….. It is a Strong Performer overall but a standout Leader in the runtime tool weighting."- The Forrester Wave™: Dynamic Case Management, Q1 2014

"Creating communications with tightly integrated content and process is a key priority in the enterprise, and we continue to demonstrate strong capabilities in the each of the core components of fully functional enterprise DCM/ACM systems," said Annemarie Pucher, CEO of ISIS Papyrus.

ISIS Papyrus Software Named a Leader in DOCCM

Independent research firm cites ISIS Papyrus' broad vision for DOCCM supporting ECM, CRM, analytics, event processing, and BPM

ISIS Papyrus Software has been named a Leader in "The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014".

In its second time in the DOCCM evaluation, ISIS Papyrus received its Leader positioning based on its scores in Strategy and Current Offering. Profiling Papyrus as "an adaptive platform with exacting results," the 2014 Wave report for DOCCM cited ISIS Papyrus for its:

  • Full application lifecycle platform and framework
  • Great flexibility
  • "Framework" solutions to reduce implementation
  • Sweet spot where language complexity and where exact rendering of content is essential
  • Consolidated and common data model across CRM, ECM, DCM and CCM in a core repository

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