 |
NEW AIIM-ISIS Papyrus
Whitepaper: Adaptive Case Management |
Comparing Document-centric and Customer-centric Approaches
Holistic customer service has become
more essential than ever for retention, acquisition and
support of business relationships that stimulate competitive
advantage and customer loyalty.
Shedding light on the progress enterprises have made and
still need in this critical area, ISIS
Papyrus and AIIM joined forces to explore how enterprise
organizations are handling the intersection of
data, process and content (including documents)
amid the evolving challenges of case management.
Read
more |
 |
AG Insurance selects Papyrus Software for Integrated
Case Management |
(VIENNA and BRUSSELS) May 25, 2010 – ISIS Papyrus announced that AG Insurance, a subsidiary of ageas (formerly Fortis SA/NV) has selected the ISIS Papyrus Platform for integrated case management to enhance Insurance services (claims, underwriting and general services) and resolution in several business lines.
AG Insurance is implementing the Papyrus Business Communications and Process Platform, with rollout beginning in summer 2010, to support a company-wide project.
“The Papyrus approach to fully integrated customer communications aligns perfectly with our business and technology requirements,” said the program sponsor of AG Insurance. “We look forward to rolling out an advanced case management solution that will meet our operational goals and lead to both enhanced performance and increased customer satisfaction.” [...]
Press Release |
 |
Papyrus Supports New OASIS Open
Standard CMIS 1.0 |
The OASIS international consortium today announced the
approval of Content Management Interoperability Services
(CMIS) version 1.0, a new open standard that enables information
to be shared across Enterprise Content Management (ECM)
repositories from different vendors. Advanced via a collaboration
of major ECM solution providers worldwide, CMIS is now
an official OASIS Standard, a status that signifies the
highest level of ratification.
“The OASIS CMIS 1.0 ratification is an important
first step to enable businesses to freely make important
solution choices for ECM, BPM and CRM applications without
being limited to the functionality of the underlying archive
system vendor. We hope that subsequent releases will reach
beyond access to content and metadata, and we are positive
that this emerging standard - which Papyrus Platform already
supports - will be widely adopted and increase motivation
for continuous expansion to full content interoperability
in process-oriented environments."
-- Max J. Pucher,
Chief Architect, ISIS Papyrus
Press Release |
 |
ISIS Papyrus CEO Honored among “Women
of Distinction” in Global Document Industry |
Annemarie Pucher, chief executive of ISIS Papyrus, is
one of 10 female professionals joining The
OutputLinks 2010 Women of Distinction, a program honoring women in
the global print, document and high volume transaction
output industries. Honorees represent all levels of leadership
and skill, from CEOs and executives to managers, consultants
and production team members. Over the past nine years,
66 professionals have been honored with the designation
of Women of Distinction (www.OutputLinks.com/WOD).
Ms. Pucher’s leadership and CEO focus at global software
company ISIS Papyrus has resulted in consistent profitability
for privately-owned ISIS Papyrus for more than 20 years,
offering clients stability for their mission-critical information
technology solutions. Ms. Pucher is a worldwide speaker
on technology in customer service and communication.
|
 |
New Features with
Papyrus AFP Viewer |
Get the most advanced AFP options available!
Download the newest version of Papyrus AFP Viewer for advanced features and improvements including:
- Full-text search
- Select/copy text line, text block, or image from
AFP to Clipboard
- OTF/TTF support
- Print preview
- Show & navigate by document/page number
DOWNLOAD
HERE PRESS
RELEASE
|
 |
iPhone/iPod Support
for Papyrus WebArchive - Now Available
on AppStore |
ISIS Papyrus announces
WebArchive for iPhone/iPod Touch, allowing
clients to retrieve enterprise documents
that your Service Provider makes available
on your ISIS-based Portal.
Now Papyrus users can leverage
the mobility and convenience of the iPhone
to use the power and performance of the
Papyrus platform for high-quality, on-the-go
customer communications and response:
- Telecom - Allow customers
with iPhones to view bills online
- Insurance Agents - See
customer policy or claim documents without
carrying paper to each visit…and
locate addresses with Google Maps
Organizations with the required
ISIS Papyrus software and licenses may
enable this service for their business
users and customers:
- Papyrus WebRepository
- Papyrus WebArchive
- Concurrent User Licenses
for desired Clients*
*Contact ISIS Papyrus today
to confirm that your licenses will accommodate
the desired Client base for using the Papyrus
WebArchive tool for iPhone/iPod.
To download the Papyrus WebArchive tool
for iPhone/iPod Touch, users can visit
the AppStore and get started right away
to enhance the Papyrus experience for your
business users and customers.
GET
APP NOW
|
 |
The Evolving Digital Mailroom |
In this solution roundup, ISIS Papyrus customer Telekom
Austria is highlighted for its use of Papyrus Capture to
significantly increase business efficiency by automating
and streamlining incoming document handling for up to 10,000
pieces daily. [...]
Read
More |
 |
ISIS Papyrus
training dates 2010 and online registration |
 |
DOCUMENT:
Transforming Transactions for Customer Retention and Growth |
Transforming Transactions for Customer Retention and
Growth
By Annemarie Pucher, ISIS Papyrus America
The opportunity is right under our noses. Today's content,
document and process management technologies already allow
us to communicate with millions of our customers in more
engaging and reader-friendly invoices and statements than
ever before. But now we can think bigger and smaller,
in a way. Think of the impact of transforming those transactions
into personalized promotions relevant to each individual
customer with targeted, dynamic and interactive messaging
and offers.
In its most basic form, TransPromo enhances transactional
documents, such as a credit card bill, bank statement,
benefit explanation or invoice, with promotional information
and messages to create one cohesive, customer-focused communication
vehicle.[...]
Read more
|
 |
Italian Digital Document
Magazine features in-depth interview with Annemarie Pucher |
Il tris vincente di Isis Papyrus
Dopo aver lavorato con Ibm in Europa e Medio Oriente e
poi nell’industria elettronica austriaca, Annemarie
Pucher, più di 20 anni fa ha lanciato Isis insieme
a Max Pucher. Oggi Isis Papyrus ha più i 280 dipendenti
in 16 uffici e la piattaforma Papyrus Business Information
viene usata da più di 2000 organizzazioni di tutto
il mondo per migliorare il customer service, la qualità e
la comunicazione delle imprese. Sotto la direzione di Pucher,
Isis Papyrus si è espansa fino al punto di produrre
più documenti finanziari e di comunicazione di qualsiasi
altro vendor dell’Unione Europea.
Annemarie, lei ha lavorato per circa 25 anni in un’industria
che è stata tradizionalmente di dominio maschile.
Quali i vantaggi e gli svantaggi nelle relazioni con i
clienti, colleghi e staff?
Il nostro focus nella costruzione di relazioni a lungo
termine con i clienti ha sempre fatto
un’ottima impressione sulle persone con cui abbiamo
lavorato come clienti, partner o staff. La condivisione
della conoscenza, dell’esperienza e un desiderio
di successo comune ci ha aiutati a concentrarci sulle sfide
affrontate da un prospect, un cliente o un collega.[...]
Read
More |
|
DPS Magazine:
The New Face of Customer
Communications |
Personalization for 1:1 customer communication is a
necessity for capturing and maintaining market share and
customer satisfaction. Customer-specific content and the
inbound and outbound documents that drive communications
are at the core of successful customer care and response
management applications. In this vendor roundup, Madison
Advisors highlights ISIS Papyrus among the top document
management software solutions for advanced functionality
that supports high-quality, interactive applications for
multichannel customer communications.
Read the article to learn more about where ISIS Papyrus
fits into the big picture of customer care.[...]
Read
More |
 |
Baseline:
Do Your Documents Manage
You? |
Siemens Healthcare looked to ISIS Papyrus for a new
system to manage incoming and outgoing patient-billing
document files for 200 different U.S. hospitals in multiple
formats.
Read “Tall Bills to Fill” to
find out more about the savings in mailing costs, billing
cycles and efficiency that Papyrus has enabled for the
company’s move to e-billing and e-payments. [...]
Read
More |
 |
The Forrester Wave™:
Papyrus is a ‘Strong Performer’ |
The ISIS Papyrus Platform v7 was reviewed
in The Forrester Wave™ as follows: “ISIS
scored well as a Strong Performer across all segments and
as a well-balanced product with enterprise potential.
ISIS Papyrus has the broadest and most unique vision for
DOCCM in the industry, supporting ECM, CRM, analytics,
event processing, and BPM. It has a modular and easy-to-configure
system based on patented technology that combines with
innovative post composition, output management, and production
management.
Press
Release...
The
ISIS Times Online...
REQUEST
FULL REPORT
|
 |
InfoTrends Ultimate Guide:
ISIS Papyrus Reviewed on Strengths in Enterprise TransPromo |
The Papyrus Document System is reviewed in the annual
InfoTrends publication, The
Ultimate Guide to Enterprise TransPromo Solutions: Document
Composition. More than 100 metrics in the study address
key performance and feature areas including Platform Support,
International Support and Data Source Support, as well
as Object Handling, Output Formats, Connectivity and Automation,
and Message Creation and Management.
According to InfoTrends, The Ultimate Guide released in
Aug 2009 “is a must-have guide for enterprises and
service bureaus evaluating the variety of document composition
solutions … to enable TransPromo communications,” offering
in-depth analysis of leading solutions plus discussion
of benefits, effectively implementation and choosing enterprise
solutions for TransPromo.
Review the report
abstract and table of contents online at InfoTrends’ Web
site.
|
 |
IDC Study:
ISIS Papyrus a Leading Vendor for Dynamic Enterprise Publishing
Solutions |
ISIS Papyrus is named among the Leading Vendors – the
top 20% of providers – in the Aug 2009 IDC study, “Worldwide
Dynamic Enterprise Publishing Software 2009-2013 Forecast
and Analysis: Customer Correspondence, Transpromo, and
Multichannel Publishing Drive Growth.”
According to IDC, “Dynamic enterprise publishing
(DEP) solutions address the need to efficiently produce
essential, customized, and personalized business and technical
documents that address specific audiences at specific points
in a business process… By automating document generation
according to business rules, organizations can streamline
communications to critical constituencies, and ensure the
auditability, consistency, and quality of the associated
business processes.”
IDC expects DEP market revenues to reach $1.4 billion in
2013, representing a 9.1% compound annual growth rate (CAGR)
over the 2008-2013 forecast period.
Review the report
abstract and table of contents online at IDC’s
Web site.
|
 |
DMNews:
Keeping customers happy in real time with CRM integration |
Every business person who cares about delivering value,
quality and integrity in servicing customers knows one
thing: Responding to customer feedback promptly and consistently
builds trust and guarantees repeat business.
Enterprise CRM technology must reflect that knowledge,
belief and commitment by ensuring all the right steps for
an appropriate response without delay — but also
without missing the background information available in
other document and data-heavy systems across the company.
Read
the complete article on www.dmnews.com |
|
