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 Austria/Vienna:
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May 2-4, 2010 |
 USA/Southlake,
TX:
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May 24-25, 2010 |
 Italy/Ivrea:
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May 28, 2010 |
 UK/Kingsclere:
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June 22, 2010 |
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 Paris,
France:
|
June 8, 2010 |
 Brussels,
Belgium:
|
June 9, 2010 |
 Amsterdam,
Netherlands:
|
June 10, 2010 |
 Bonn,
Germany:
|
June 15, 2010 |
Frankfurt,
Germany: |
June 16, 2010 |
 Zurch,
Switzerland:
|
June 17, 2010 |
 Copenhagen,
Denmark:
|
June 23, 2010 |
 Stockholm,
Sweden:
|
June 24, 2010 |
 Singapore:
|
July 6, 2010 |
 Bangkok,
Thailand:
|
July 7, 2010 |
 Hong
Kong, China:
|
July 8, 2010 |
 Taipei,Taiwan:
|
July 13, 2010 |
Shanghai,
China: |
July 15, 2010 |
More information coming soon. |
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Xplor 2010 Global Document
Conference & Vendor Forum
Tradewinds Island Grand Hotel
and Conference Center
5500 Gulf Boulevard
St. Pete Beach, FL
March 16-19, 2010
Xplor Presentation
Taking Control of Customer
Communications – ADF
and Beyond
Speaker: Freddie van Rijswijk, ISIS Papyrus
Wed., March 17, 2010 -
8.30 am- 9.20 am
Room Glades, Class ID: TR610857
Session abstract click here...
Wed., March 17, 2010 - 8.30 am- 9.20 am
Room Glades, Class ID: TR610857
Freddie van Rijswijk, ISIS Papyrus
Customers relate to your organization through the documents and communications
that you create, send, receive, access and store to provide them with
a superior customer experience. Because all of these combine for the
full picture of a customer’s interaction with your team, the ADF
has become the enterprise standard for managing content, resources and
rules for outbound communications. As customer communications continue
to evolve, so must the ADF keep pace with market demands, regulations
and business goals. Explore not only how the ADF plays a central role
in all the key areas of customer care and communications, but also how
the latest innovations and advances can help you succeed in the quest
for long-term customer relationships.
Speaker Bio - Freddie van Rijswijk
is a Business Applications Manager for
ISIS Papyrus.
With more than 20 years of experience in information technology, he has
also worked for Capgemini and IBS, with specialties in BPM, ECM, SOA,
Offshore and Agile Development Methodologies. In a previous role with
Accenture, Freddie was the Director of Technology leading a group
of 120 specialists.
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AIIM international exposition +
conference
April 20 - April 22, 2010
Pennsylvania Convention Center
Philadelphia, PA
April 20-22, 2010
IBM On Demand EMEA Conference
Marriott Park Hotel
Rome, Italy
May 19-22, 2010
More
ISIS events... |
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iPhone/iPod Support
for Papyrus WebArchive - Now Available
on AppStore |
ISIS Papyrus announces
WebArchive for iPhone/iPod Touch, allowing
clients to retrieve enterprise documents
that your Service Provider makes available
on your ISIS-based Portal.
Now Papyrus users can leverage
the mobility and convenience of the iPhone
to use the power and performance of the
Papyrus platform for high-quality, on-the-go
customer communications and response:
- Telecom - Allow customers
with iPhones to view bills online
- Insurance Agents - See
customer policy or claim documents without
carrying paper to each visit…and
locate addresses with Google Maps
Organizations with the required
ISIS Papyrus software and licenses may
enable this service for their business
users and customers:
- Papyrus WebRepository
- Papyrus WebArchive
- Concurrent User Licenses
for desired Clients*
*Contact ISIS Papyrus today
to confirm that your licenses will accommodate
the desired Client base for using the Papyrus
WebArchive tool for iPhone/iPod.
To download the Papyrus WebArchive tool
for iPhone/iPod Touch, users can visit
the AppStore and get started right away
to enhance the Papyrus experience for your
business users and customers.
GET
APP NOW
|
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ISIS Papyrus
training dates 2010 and online registration |
 |
DOCUMENT:
Transforming Transactions for Customer Retention and Growth |
Transforming Transactions for Customer Retention and
Growth
By Annemarie Pucher, ISIS Papyrus America
The opportunity is right under our noses. Today's content,
document and process management technologies already allow
us to communicate with millions of our customers in more
engaging and reader-friendly invoices and statements than
ever before. But now we can think bigger and smaller,
in a way. Think of the impact of transforming those transactions
into personalized promotions relevant to each individual
customer with targeted, dynamic and interactive messaging
and offers.
In its most basic form, TransPromo enhances transactional
documents, such as a credit card bill, bank statement,
benefit explanation or invoice, with promotional information
and messages to create one cohesive, customer-focused communication
vehicle.[...]
Read more
|
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Papyrus
AFP Viewer now available for download |
Become a fan of this first-rate Papyrus AFP
Viewer.
- New freeware viewer for download
- You will be surprised how fast your complex large
AFP files open
- View, search, verify, print any AFP
- Test pad for AFP architecture conform documents
- Suitable for private and commercial use
- OEM agreements for bundling with other software
Cool AFP Viewer: Faster and better than
any PDF viewer
DOWNLOAD
HERE PRESS
RELEASE
|
 |
Italian Digital Document
Magazine features in-depth interview with Annemarie Pucher |
Il tris vincente di Isis Papyrus
Dopo aver lavorato con Ibm in Europa e Medio Oriente e
poi nell’industria elettronica austriaca, Annemarie
Pucher, più di 20 anni fa ha lanciato Isis insieme
a Max Pucher. Oggi Isis Papyrus ha più i 280 dipendenti
in 16 uffici e la piattaforma Papyrus Business Information
viene usata da più di 2000 organizzazioni di tutto
il mondo per migliorare il customer service, la qualità e
la comunicazione delle imprese. Sotto la direzione di Pucher,
Isis Papyrus si è espansa fino al punto di produrre
più documenti finanziari e di comunicazione di qualsiasi
altro vendor dell’Unione Europea.
Annemarie, lei ha lavorato per circa 25 anni in un’industria
che è stata tradizionalmente di dominio maschile.
Quali i vantaggi e gli svantaggi nelle relazioni con i
clienti, colleghi e staff?
Il nostro focus nella costruzione di relazioni a lungo
termine con i clienti ha sempre fatto
un’ottima impressione sulle persone con cui abbiamo
lavorato come clienti, partner o staff. La condivisione
della conoscenza, dell’esperienza e un desiderio
di successo comune ci ha aiutati a concentrarci sulle sfide
affrontate da un prospect, un cliente o un collega.[...]
Read
More |
 |
DPS Magazine:
The New Face of Customer
Communications |
Personalization for 1:1 customer communication is a
necessity for capturing and maintaining market share and
customer satisfaction. Customer-specific content and the
inbound and outbound documents that drive communications
are at the core of successful customer care and response
management applications. In this vendor roundup, Madison
Advisors highlights ISIS Papyrus among the top document
management software solutions for advanced functionality
that supports high-quality, interactive applications for
multichannel customer communications.
Read the article to learn more about where ISIS Papyrus
fits into the big picture of customer care.[...]
Read
More |
 |
Baseline:
Do Your Documents Manage
You? |
Siemens Healthcare looked to ISIS Papyrus for a new
system to manage incoming and outgoing patient-billing
document files for 200 different U.S. hospitals in multiple
formats.
Read “Tall Bills to Fill” to
find out more about the savings in mailing costs, billing
cycles and efficiency that Papyrus has enabled for the
company’s move to e-billing and e-payments. [...]
Read
More |
 |
The Forrester Wave™:
Papyrus is a ‘Strong Performer’ |
The ISIS Papyrus Platform v7 was reviewed
in The Forrester Wave™ as follows: “ISIS
scored well as a Strong Performer across all segments and
as a well-balanced product with enterprise potential.
ISIS Papyrus has the broadest and most unique vision for
DOCCM in the industry, supporting ECM, CRM, analytics,
event processing, and BPM. It has a modular and easy-to-configure
system based on patented technology that combines with
innovative post composition, output management, and production
management.
Press
Release...
The
ISIS Times Online...
REQUEST
FULL REPORT
|
 |
InfoTrends Ultimate Guide:
ISIS Papyrus Reviewed on Strengths in Enterprise TransPromo |
The Papyrus Document System is reviewed in the annual
InfoTrends publication, The
Ultimate Guide to Enterprise TransPromo Solutions: Document
Composition. More than 100 metrics in the study address
key performance and feature areas including Platform Support,
International Support and Data Source Support, as well
as Object Handling, Output Formats, Connectivity and Automation,
and Message Creation and Management.
According to InfoTrends, The Ultimate Guide released in
Aug 2009 “is a must-have guide for enterprises and
service bureaus evaluating the variety of document composition
solutions … to enable TransPromo communications,” offering
in-depth analysis of leading solutions plus discussion
of benefits, effectively implementation and choosing enterprise
solutions for TransPromo.
Review the report
abstract and table of contents online at InfoTrends’ Web
site.
|
 |
IDC Study:
ISIS Papyrus a Leading Vendor for Dynamic Enterprise Publishing
Solutions |
ISIS Papyrus is named among the Leading Vendors – the
top 20% of providers – in the Aug 2009 IDC study, “Worldwide
Dynamic Enterprise Publishing Software 2009-2013 Forecast
and Analysis: Customer Correspondence, Transpromo, and
Multichannel Publishing Drive Growth.”
According to IDC, “Dynamic enterprise publishing
(DEP) solutions address the need to efficiently produce
essential, customized, and personalized business and technical
documents that address specific audiences at specific points
in a business process… By automating document generation
according to business rules, organizations can streamline
communications to critical constituencies, and ensure the
auditability, consistency, and quality of the associated
business processes.”
IDC expects DEP market revenues to reach $1.4 billion in
2013, representing a 9.1% compound annual growth rate (CAGR)
over the 2008-2013 forecast period.
Review the report
abstract and table of contents online at IDC’s
Web site.
|
 |
DMNews:
Keeping customers happy in real time with CRM integration |
Every business person who cares about delivering value,
quality and integrity in servicing customers knows one
thing: Responding to customer feedback promptly and consistently
builds trust and guarantees repeat business.
Enterprise CRM technology must reflect that knowledge,
belief and commitment by ensuring all the right steps for
an appropriate response without delay — but also
without missing the background information available in
other document and data-heavy systems across the company.
Read
the complete article on www.dmnews.com |
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