Customer Case Studies

Our customers are proud of the exciting apps they create with Papyrus - as are we.

As always a fantastic innovative event.
Very thought provoking. Taking a lot of good ideas away with me.
Gary Robinson, Technical Team Leader, RR Donnelley Global Document Solutions, UK

Papyrus World Conference

Face-to-face. One-on-one. Hands-on. The best way to explore.

Annemarie Pucher, CEO, ISIS Papyrus Software

ISIS Papyrus Strategy und User Conference Asia

Hong Kong - 4 July | Singapore - 6 July | Bangkok, Thailand - 11 July | Taipei, Taiwan - 18 July | Shanghai, China - 20 July | More information

ISIS Papyrus Open House und User Conference UK

Kingsclere, UK - September 29, 2017 | More information | Register here

Upcoming Trade Shows

Open House Demo Center

Gartner Symposium ITxpo NA 2017

Orlando, FL | October 1-5, 2017 | More information

Gartner Symposium ITxpo 2017

Barcelona, Spain | November 5-9, 2017 | More information

An exciting event, full of surprises. An opportunity
to solve all queries and listen to all new features.
Toula Yiapatou, Systems Analyst, CYTA - Cyprus Telecom


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Papyrus CCM Solution Evaluated as a Strong Performer that Emphasizes a Full Application Lifecycle Platform and Framework

Independent research firm cites ISIS Papyrus as Top-of-Class for integration of Dynamic Case Management technology with document generation and capture

Papyrus Platform was named as a Strong Performer in “The Forrester Wave™: Customer Communications Management, Q2 2016”, published to assist enterprise architecture (EA) professionals looking to help line-of-business owners improve the customer experience. Noting that CCM platforms will continue to enhance customer experience, evolve toward broader communication needs, and more tightly integrate with other business applications, the report profiles Papyrus as “top-of-class for integration of dynamic case management technology with document generation and capture.”

The report cited the Papyrus Platform for:

  • Emphasizing a full application lifecycle platform and framework
  • Having offered great flexibility
  • Customers leverage Papyrus primitives to “expose” different aspects of the product to support CRM, ECM, DCM and CCM functions
  • Moving towards “framework” solutions to reduce customers’ effort
  • Rules are “natural language” with a common data model as a core repository

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ISIS Papyrus Offers Advanced Goal Orientation for Dynamic Case Management Applications

Independent research firm cites Papyrus Platform as a Strong Performer that can help jump-start process design, support complex process

Press release

ISIS Papyrus Software was named a Strong Performer in “The Forrester Wave™: Dynamic Case Management, Q1 2016”, published to help enterprise architects tackle increasing volumes of varied and unstructured work.

Focusing on providers’ adaptive, analytics and mobile features, Forrester Research, Inc. evaluated the 14 most significant software vendors across 21 criteria for DCM offerings.

Profiling Papyrus as “a particularly strong fit for specialized and complex process support,” the report cited these capabilities of the ISIS Papyrus platform:

  • Advanced goal orientation– ability for tasks, rules and context to adapt to altered goals
  • Imports external information models to help jump-start process design
  • Tight integration with CCM, capture and ECM tools
  • Central point of management from one object repository
  • Advanced capture, ECM and CCM capabilities

ISIS Papyrus executives commented:

"As a pioneer in case management with adaptive process, ISIS Papyrus continues to advance the technology for businesses to transform their interactions with customers, employees and partners." -- Max J Pucher, CTO

"The Papyrus Platform is built from one source and seamlessly integrates enterprise content with business processes and customer communications for a One Company-One Voice approach. Our software and solution frameworks are geared for knowledge work…transforming service operations without limitations." -- Annemarie Pucher, CEO

Papyrus Software Customer is a Winner in 2016 WfMC Global Awards for BPM

Papyrus-based Solution for Digital Transformation of Workforce Recruitment Wins for Adaptability, Agility and Mobility with Business Process

Enterprise software provider ISIS Papyrus Software proudly congratulates another customer as a winner in the 2016 WfMC Global Awards for Excellence in Business Process Management. Sponsored by the Workflow Management Coalition (WfMC) for more than 20 years, these awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives.

The latest Papyrus customer recognized by the WfMC is a leading European Contingent Workforce Recruitment company that provides professional services to blue chip organizations in Europe and internationally. The Company recently introduced a new Contingent Workforce Management System (CWMS) to handle the processes involved in hiring skilled workers, service delivery, reporting, payroll and client invoicing for more than 50,000 temporary workers.

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AIIM Smart Process Research Explores Enterprise Customer Experience

Report on Intelligent, Adaptive BPM Underwritten by ISIS Papyrus

A primary application of Smart Process, Intelligent Business Processes, and Adaptive BPM is case management, here used in its widest sense from payment management through contract bids, claims handling and loan origination to traditional healthcare, crime or legal cases.

Mastering the Unpredictable

AIIM’s latest 30-page Industry Watch report, underwritten in part by ISIS Papyrus, takes an in-depth look at the applicability of Smart Process Applications like case management, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.

Key findings of the global survey include:

  • For 51% half or more of their business processes are not straightforward or predictable
  • Increasing customer expectations for speed of response is the biggest pain point (44%)
  • 58% consider case handling vital or very important to customer experience management
  • The biggest benefits cited by users are faster and more consistent customer response
  • The biggest issue with current solutions is lack of a single view of the customer …

For more insights, request your free report download from ISIS Papyrus now!

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ISIS Papyrus receives XCelent Customer Base Award for Global Insurance Market

Out of 14 global customer communications vendors profiled by Celent in June 2014, ISIS Papyrus received the XCelent Customer Base award, based on 3 key criteria:

  • Number of live insurers using the system
  • Number of regions (NA, EMEA, APAC, LATAM) where the system is implemented
  • New client momentum 

With the growing importance of efficient and digital customer communications, insurance companies need to look for advanced document management systems.

In the report Document Automation for Insurers: 2014 ABCD Vendor View, Celent profiles 14 systems, including Papyrus Platform for Business Communication and Process, presenting information about the vendor and solution; customer base and reference customer feedback; functionality; technology; implementations; cost and some summary comments.

“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”

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Is your customer communication solution provider focused on a non-core direction?

Excerpts from ISIS Papyrus Chief Architect Max J. Pucher (posted April 2, 2016), in reaction to HP promoting a Papyrus migration:

At ISIS Papyrus, CCM functionality is used in a 100% of all customer solutions because that is our unique selling point in the artificial ACM market segment .… ISIS Papyrus is the only vendor in Customer Communications who actually enables the Customer Experience processes without the need for complex integration.

Designing a customer experience is utterly useless without the ability to create a seamless goal-driven interaction with the customer using business content on all channels.

HP Exstream alludes that it can migrate ISIS Papyrus installations. In fact, it has not helped a single business to migrate from ISIS Papyrus …. In fact, there are businesses that are migrating from HP Exstream to ISIS Papyrus.

There has not been a single discontinuation of ISIS Papyrus CCM and certainly not after the installation of HP Exstream. Our strong growth comes from the powerful combination of CCM and ACM functionality. We know what our customers need and barebones CCM functionality is a dead-end.

Review the entire April 2 blog post from Max J. Pucher to find out more about the reality of Papyrus CCM solutions.

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