Alexander Neef has been active in the areas of CCM and output management for 12 years. He has held leading positions in projects for banks and insurance companies with various CCM manufacturers. As Head of Enterprise Content Services at BDO DIGITAL GmbH, he is responsible for both the consulting division of his department and the cloud platform "EC Cloud Services".

MS Azure and Papyrus Software

Nearly 15 years with Microsoft in different Sales & Business Development Roles. Responsible and leading Microsoft's Austria Independent Software Vendor strategy for the last 2 ½ years. Independent Software Vendors (ISVs) represent the most innovative and fast-growing ecosystem. He is focusing on building the right strategic partnerships and the right use of the Microsoft Platform to accelerate their growth and impact on customers from SMB to Enterprise.

Freddie van Rijswijk is Senior Manager Business Applications, focused on Digital Innovations that enable companies to improve their Business Value Streams. In his role Freddie is the bridge between software and solution development within ISIS Papyrus and the market needs and trends. Freddie has been with ISIS Papyrus since 2008 and has a Master's degree in Information & Knowledge (AI) Technology and 30+ years of experience in IT including a Senior Manager position at Accenture and worked before as Solution Architect, Solution Designer, Software Developer and Project Manager for consulting and software firms.

Rob Browne is a distinguished expert across all CCM topics with more than 20 years of experience in the Software and Consulting Industry. His expertise ranges from consulting and project management to highly complex project implementations. Many organizations have benefited from Rob’s best practice approach and exceptional expertise in the field of design and implementation, as well as consolidation and migration, achieving outstanding deployment experiences and success.

Michael Firnthrat has been active in the IT world for decades. He completed his training at the Technologisches Gewerbemuseum in Austria, where he began designing and developing hardware and software components based on microcontrollers. After that, the focus was on the further development of database systems for some time before real-time automation devices for industrial use became his professional focus. He was fascinated by the combination of electronics and programs and how a clever combination can develop both powerful and robust systems. Michael has been with ISIS Papyrus for 20 years and soon took over system design of the Papyrus communications platform. As head of the development department, he now leads teams of highly motivated experts working on the further and new development of system components at four locations. There is still time to be actively involved in solving challenging tasks.

Ekaterina Andrianova leads Capture Solutions, which focuses on addressing business challenges with the power of technology. Being an expert in the IT industry for more than 10 years, she has led numerous projects and solutions to success, including Customer Resource Management, Outbound Correspondence, Case Management Integration and document Capture. Ekaterina received her Master of Science double degree in Computational Logic from Vienna University of Technology and Dresden University of Technology. Her particular expertise in intelligent capture is based on her deep technical involvement in the Capture product family and external business communications.

Raphael Marek is a Manager and leads the development of outbound communication solutions and products built on the Papyrus platform. In his role, he enables non-technical users in organizations with the Business Designer to efficiently create and deliver business processes and omni-channel correspondence of various types across digital and traditional channels. The continuous development and improvement of business enabled design solutions are innovative and based on current customer needs and future trends. Raphael Marek joined Papyrus Software in 2010 in the Research and Development department. He studied business informatics at the Vienna University of Technology.

Andreas Klein is one of Papyrus Software's long standing senior architects for business solutions. In his role, he is responsible for solution design and implementations at customers. For over 30 years, he's gained customers' trust and built ongoing relationships. His exceptional accomplishments and portfolio experience made him the product owner of Papyrus Output Solutions. He began his career at Papyrus Software in 1989 as a Software Engineer tasked with providing professional services on IBM mainframe systems. Andreas was one of the leading AFP experts in Austria, and he was also a lecturer for IBM in AFP architecture in the early 90s. He is known and respected in the industry for his solution orientation and practical knowledge.

Andrew Jackson is a senior consultant at Papyrus Software and has been successfully executing and delivering projects for more than 20 years using the Papyrus platform. This experience - coupled with solid IT Technical knowledge, Business awareness and Financial Services background - enables him to conceptualize, design and implement solutions that exceed client's needs. Andrew joined Papyrus in 2021 and is an expert in Output Management, Enterprise Content Services and Customer Communications Management. Andrew holds a BSc Hons degree in Computer Networking for Business degree at the Birmingham City University.

Since joining Isis Papyrus in 2014 Deni has risen through the ranks to his role as Outbound Expert & Training Lead in Project Quality Assurance. With his strong background in IT, excellent communications skills and enthusiasm for problem solving, Deni supports our customers and our consultants in delivering Outbound focused projects. Utilizing his experience in dozens of international Papyrus deployments, Deni also supports internal and external training programs, helping customers and consultant achieve the same standards of quality and excellence. When not on duty, Deni likes to spend time in the gym weight training and boxing.

Alexander Adensamer is product manager at ISIS Papyrus and the work on innovative approaches for addressing our client's needs is what he is passionate about. The combination of his analytical skills and his creativity and farsight is the perfect basis for finding the best solutions for our customers. He holds a degree in mathematics from ETH Zürich, an MBA with focus on IT management and published a few papers on process management. Alexander has been working in the software industry for 20 years, and now 13 years with ISIS Papyrus. During his journey he shaped the Papyrus machine learning and natural language technology before advancing to the role of product manager for Papyrus Converse.

Daniela Zach joined Isis Papyrus in September 2020 and is a certified Papyrus Document Designer Professional. Daniela has over the last years implemented business solutions for Customer Communication Management as well Adaptive Case Managenent such as the ticketing solution for internal use of ISIS Papyrus, leveraging the capabilities of the Papyrus platform. Daniela received her B.Sc. degree from the Vienna University of Technology in February 2020.

Horst Voglgruber has joined ISIS Papyrus in 2006 as a consultant implementing outbound and inbound projects in enterprise-wide business communications. His main focus and expertise is in connecting Papyrus and third party applications for user authentication and authorization. Prior to ISIS Papyrus, he worked for international companies mainly in ECM and user security. Horst has a Master's degree from the Vienna University of Economics and Business Administration.