Meet our keynote speakers

John-Erik Horn
Chief Operating Officer

BDO Digital

John-Erik Horn has held numerous leadership positions in the IT and Cyber Security domains. He has worked in China, the USA und several European countries.

Sabrina Blaukopf
Director New Technologies
Papyrus Software

Papyrus Software

Sabrina Blaukopf has spent more than 20 years with Papyrus Software, where she took the opportunity to learn and work in a large spectrum of the software business, such as customer support, requirements engineering, application development, as well as management of development teams. After obtaining a degree in information systems, she is now head of product design and development for Papyrus Software’ new technologies. Her passion and oversight for new and innovative products form the cornerstones of the innovative next generation product 'Papyrus Converse' that, together with the unique capabilities of the powerful Papyrus Platform, will empower businesses to shape their successful future through innovative corporate applications in the digital age.

Christoph Ruhsam
Papyrus Academy Manager
Papyrus Software

Papyrus Software

Christoph Ruhsam is head of the ISIS Papyrus Academy, which focuses on the documentation of Papyrus software and the coordination of scientific projects with research partners in the context of the Papyrus platform. The Academy offers continuing education programs with certification and a dedicated group focuses on User Experience Design (UXD) for Papyrus user interfaces. Christoph studied communications engineering at the Vienna University of Technology and received his PhD in 1994 on digital signal processing of biomedical signals. Since 1995 he has been working at ISIS Papyrus in various management positions. Christoph successfully led scientific research projects on the application of Adaptive Case Management (ACM) in the construction industry (in cooperation with the Austrian Institute of Technology (AIT)) and Clean Energy Solutions (CES) and on the use of business ontologies for compliance rule definitions in ACM with the University of Vienna.

Max Pucher
Chief Technology Officer
Papyrus Software

Papyrus Software

Before founding the ISIS Papyrus Group in 1988, Max worked for 15 years at IBM in Europe and the Middle East in various engineering, consulting and sales positions. His expertise is in content and process management solutions for large enterprises. He holds software patents for real-time machine learning for process mining that discovers complex user activity patterns representing ‘actionable knowledge’.

Annemarie Pucher
Chief Executive Officer
Papyrus Software

Papyrus Software

Annemarie Pucher is co-founder and CEO of ISIS Papyrus Group and has spent 33 years managing the worldwide sales and marketing of the unique content- and process-driven Papyrus platform enabling Omni-Channel Business Communication and Adaptive Case Management solutions. She studied law at the University of Vienna in Austria and began her career at IBM in software training at IBM Austria. She also managed product marketing in the Austrian electronics industry and is a worldwide speaker on business-enabling technology for Customer Engagement and Communication as well as efficient Digital Transformation considering Business Value Streams.

More speakers


Julia Pausch
Manager Enterprise Content Services

Julia Pausch has been working with Papyrus software at an expert level for around a decade. Her focus is on planning and implementation of innovative solutions in Papyrus WebRepository using the latest technologies within the platform.


Klaus Kogler
Head of Business Unit
CES clean energy solutions

Klaus Kogler is responsible for innovative building services engineering and RTD projects at CES clean energy solutions (CES). He has more than 15 years professional experience on international construction projects with a special focus on the Middle East. His professional interest is on a lean construction project implementation, as well as the performance oriented, sustainable, building services design and verification. He is also active in several professional associations related to sustainable building design and smart cities (e.g. ASHRAE, Greenovate Europe). Mr. Kogler graduated from the Technical University of Vienna (2009), alongside with the master’s program of advanced international studies of the Diplomatic Academy of Vienna, and the University of Applied Sciences Burgenland (2006).


Laura Sharp
Head of Customer Services Operation
Utmost Life and Pensions

Laura has over 20 years experience in Senior Customer Service management positions and heading up external communications strategy on a range for projects. Most recently she has been the Customer Service lead on the Papyrus project to introduce a new Image & Workflow system into her business.


Roberto Anzola
Vice President of Papyrus Solutions
Papyrus Software

Roberto Anzola - Vice President of Papyrus Solutions is the Head of Research and Development for the Papyrus Software Platform. Roberto is focused on understanding customer challenges in digital transformation of processes and business communications and drives the strategic and disruptive development of the Papyrus Software Platform. Roberto joined ISIS Papyrus in 1995 after several years of experience in a large consulting firm. His responsibilities ranged from software development to international product consulting to training of point-of-sale systems in banks. At ISIS Papyrus he leads a great team spirit and collaboration. Roberto has been an elected Board Director of AFP C since 2009.


Ekaterina Andrianova
Manager Capture Solutions
Papyrus Software

Ekaterina Andrianova leads Capture Solutions, which focuses on addressing business challenges with the power of technology. Being an expert in the IT industry for more than 10 years, she has led numerous projects and solutions to success, including Customer Resource Management, Outbound Correspondence, Case Management Integration and document Capture. Ekaterina received her Master of Science double degree in Computational Logic from Vienna University of Technology and Dresden University of Technology. Her particular expertise in intelligent capture is based on her deep technical involvement in the Capture product family and external business communications.


Rob Browne
Senior Manager - Project Quality Assurance
Papyrus Software

Rob Browne is a distinguished expert across all CCM topics with more than 20 years of experience in the Software and Consulting Industry. His expertise ranges from consulting and project management to highly complex project implementations. Many organizations have benefited from Rob’s best practice approach and exceptional expertise in the field of design and implementation, as well as consolidation and migration, achieving outstanding deployment experiences and success.


David Drobesch
Senior Consultant
Papyrus Software

In his role as a senior consultant, David Drobesch has been executing projects worldwide for more than a decade, leveraging the Papyrus platform across a broad spectrum of industries and company sizes. This experience - coupled with a strong background in IT management and web technologies - enables him to conceptualize, design and implement solutions that meet clients' needs. David joined Papyrus in 2009 and is an expert in output management, eDelivery, enterprise content services and customer communications management. He studied Internet Technologies and Management in Austria, Business Informatics in Finland and holds a Master's degree.


Michael Firnthrat
Head of Development
Papyrus Software

Michael Firnthrat has been active in the IT world for decades. He completed his training at the Technologisches Gewerbemuseum in Austria, where he began designing and developing hardware and software components based on microcontrollers. After that, the focus was on the further development of database systems for some time before real-time automation devices for industrial use became his professional focus. He was fascinated by the combination of electronics and programs and how a clever combination can develop both powerful and robust systems. Michael has been with ISIS Papyrus for 20 years and soon took over system design of the Papyrus communications platform. As head of the development department, he now leads teams of highly motivated experts working on the further and new development of system components at four locations. There is still time to be actively involved in solving challenging tasks.


Andreas Klein
Senior Architect
Papyrus Software

Andreas Klein is one of Papyrus Software's long standing senior architects for business solutions. In his role, he is responsible for solution design and implementations at customers. For over 30 years, he's gained customers' trust and built ongoing relationships. His exceptional accomplishments and portfolio experience made him the product owner of Papyrus Output Solutions. He began his career at Papyrus Software in 1989 as a Software Engineer tasked with providing professional services on IBM mainframe systems. Andreas was one of the leading AFP experts in Austria, and he was also a lecturer for IBM in AFP architecture in the early 90s. He is known and respected in the industry for his solution orientation and practical knowledge.


Raphael Marek
Papyrus Software

Raphael Marek is a Manager and leads the development of outbound communication solutions and products built on the Papyrus platform. In his role, he enables non-technical users in organizations with the Business Designer to efficiently create and deliver business processes and omni-channel correspondence of various types across digital and traditional channels. The continuous development and improvement of business enabled design solutions are innovative and based on current customer needs and future trends. Raphael Marek joined Papyrus Software in 2010 in the Research and Development department. He studied business informatics at the Vienna University of Technology.


Patricia Ramos
Papyrus Software

Patricia Ramos is an IT Consultant with focus on implementing Outbound Communication Solutions. She has been involved in several projects in different countries, and her special expertise is E-Invoice, Payment and Reporting. Patricia received her Master's Degree on Telecommunication Engineering by both Universidad Politécnica de Madrid and Vienna University of Technology in 2017.


Freddie van Rijswijk
Senior Manager Business Applications
Papyrus Software

Freddie van Rijswijk is Senior Manager Business Applications, focused on Digital Innovations that enable companies to improve their Business Value Streams. In his role Freddie is the bridge between software and solution development within ISIS Papyrus and the market needs and trends. Freddie has been with ISIS Papyrus since 2008 and has a Master's degree in Information & Knowledge (AI) Technology and 30+ years of experience in IT including a Senior Manager position at Accenture and worked before as Solution Architect, Solution Designer, Software Developer and Project Manager for consulting and software firms.


Daniela Zach
Junior Consultant
Papyrus Software

Daniela Zach joined Isis Papyrus in September 2020 and is a certified Papyrus Document Designer Professional. Daniela's project is to implement business solutions, such as the ticketing solution for internal use of ISIS Papyrus, leveraging the capabilities of the Papyrus platform. Daniela received her B.Sc. degree from the Vienna University of Technology in February 2020.

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