Agenda

Monday, May 17

Europe CET | USA CDT | Asia SGT

9:00 - 10:00

Digital Strategies

  • 'AI-Digitalization Research'
  • Communications across Channels, Devices, Enterprise and Time
  • Papyrus digital business platform
  • BDO Partnership for SaaS Services

  Q&A Session

Presenters

Guest

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Max Pucher

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Annemarie Pucher

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John-Erik Horn,
BDO Digital

10:00 - 11:00

A central hub for all business communications

  • Business document design, single source for AFP/PDF/HTML
  • Business correspondence, interactive forms and letters
  • Migrations achieving consolidation and reuse – Best Practices
  • Change and Release Management
  • Collect, bundle, sort and augment output in the Document Pool
  • Enterprise Output Management across channels and devices
  • Inbound mail automated response handling
  • Monitoring and Reporting

Demos

Business Designer: Collaborative Business Document Design

WebClient: Intelligent Webforms and interactive Wizard-driven business letters

ADF: Automated Document Factory Workplace for the Operator

Case Study: Enterprise-wide consolidation of business communications

Presenters

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Rob Browne

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David Drobesch

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Andreas Klein

11:00-12:00

Solutions for the new digital reality

Campaign Management

  • Create your own campaign with the Business Designer
  • Define the Campaign content, process and target audience
  • Execute a Multi-Step Campaign with A/B testing
  • Deliver across channels with feedback loop and reporting

Demo: Business Designer: Create the Campaign Processes, Rules, Content and its cross-channel delivery

Presenter

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Raphael Marek

E-Invoicing and Bill Presentment

  • Easy design and change of highly personalized modern looking invoices
  • Include targeted messages such as upsell information
  • Reduce bill-related call center questions
  • Easy deployment to production across Print (AFP/PDF) and Digital (Web/Mobile/email)
  • Automated payment collection process

Demo: Bill design and deployment for B2C and B2B

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Patricia Ramos Sanchez

Customer Contact and Service Center Solution

  • Handling multiple incoming channels, responding timely and accurately
  • Automating by capturing information and routing to back office
  • AI-supported processes with Guidance
  • 360 degree view of the customer case
  • Transparency and Reporting

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Freddie van Rijswijk

12:00 - 12:45

Collaborative content services: A better way to work

  • Store all enterprise content: inbound & outbound documents, video/voice
  • Define retention periods for short-term and long-term archiving
  • Search and retrieve
  • Provide access from desktop/browser and mobile
  • Data security and blockchain notarization

Case Study: Project Information Management

Presenters

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David Drobesch

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Christoph Ruhsam

Guest Speaker

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Klaus Kogler,
CES clean energy solutions

12:45 - 13:00

Closing event: Magic Show

Tuesday, May 18

Europe CET | USA CDT | Asia SGT

9:00 - 10:00

Emerging trends in business empowerment

  • Building digital business applications at speed and scale
  • Traditional application development versus a low code/no code digital platform
  • New innovative development approaches
  • Bring automation closer to the business
  • Tools that empower business users

Demo: Papyrus Converse

Case Study: Offer process

Interactive

Presenters

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Sabrina Blaukopf

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Freddie van Rijswijk

Guest Speaker

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Julia Pausch,
BDO Digital

10:00 - 11:00

Think in Business Value Streams: Adaptive Case Management

  • Generic Solution for the complete Customer Engagement Cycle
  • Automation and business-empowered collaborative work
  • Supervised machine learning, User Trained Agent (RPA/AI)
  • Omni-Channel communications integrated with Business Process and Case Management

Customer Solutions Panel:

  • Deploying Contract Lifecycle Management
  • Implementing and executing the Claims Process
  • Incident Management and Ticketing

Presenters

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Christoph Ruhsam

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Annemarie Pucher

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Daniela Zach

11:00 - 12:00

Inbound Mail Automation drives enterprise collaboration

  • Capture maturity
  • Machine-assisted multi-channel inbound mail data capture
  • User-trained capture and Machine Learning
  • How captured data drives business processes, business events and user tasks
  • Integration with WebArchive for content services in enterprise collaboration

Demo: Capture Training with the Business Designer

Demo: Extracted process data drives the business process

Use Cases: E-mails with PDF’s – Scans – Office Documents – structured/semi-structured/unstructured


Enterprise Mobility

  • The new way of working mobile
  • Execute your Enterprise Mobile Strategy with confidence
  • How to deploy any business application to mobile
  • Full integration with Backend Systems

Case Study: Mobile Business Apps for German Insurance

Case Study: Enterprise Content Cloud Services at BDO Digital

Presenters

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Roberto Anzola

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Ekaterina Andrianova

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Christoph Ruhsam

Guest Speaker

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Julia Pausch,
BDO Digital

12:00 - 12:45

Integration & Deployment

  • Enterprise Application Integration – Best Practices
  • Tackle limitations with legacy technology
  • Project Implementation – Best Practices
  • Scaling and high availability
  • Deployment in Cloud/SaaS/On-premise/Hybrid

  Case Study: Image and Workflow Implementation

  Q&A Session

Presenters

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Michael Firnthrat

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Rob Browne

Guest Speaker

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Laura Sharp,
Utmost Life and Pensions

12:45 - 13:00

Closing event: Live Concert

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Please select a time zone:

Europe CET: 9:00 – 13:00
USA CDT: 9:00 – 13:00
Asia SGT: 9:00 – 13:00

Please select the topics that most interest you:

Digital Business Transformation
Omni-Channel Communication
Building Business Solutions (low code/no code)
Contract Lifecycle Management (CLM)
Claims Processing
Ticketing / Incident Management
Inbound Mail Data Capture
Business Solutions for Mobile
Machine Learning empowered by AI
Reporting and Monitoring Across Channels
Enterprise Content Services
Adaptive Case Management
Business Document Design and Delivery
Moving your Business Correspondence to the Web
Output Management with Feedback Loop
Campaign Management / Targeted Messaging

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