Register
June 18, 2026
Brussels
June 18, 2026
Brussels
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Strategy & User
Conference

Brussels
June 18, 2026
Steigenberger Wiltcher's, Brussels
By Invitation Only
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Invitation

You Are Cordially Invited to Our Premier Annual Event

Ladies and Gentlemen,

You are cordially invited to join us for the future of Customer Communication Management (CCM) embedded in Business Process Management (BPM) and Content Governance at the ISIS Papyrus Strategy and User Conference 2026. Immerse yourself in the "Digital Symphony"—a vision where Artificial Intelligence harmonizes technology and business logic into a single, powerful enterprise strategy.

At this year's conference, we bridge technical mastery with real-world application. Gain direct insight into the secure integration of IBM watsonx, the latest in Process Mining, and the evolution of Agentic AI. Our sessions focus on achieving operational excellence through Conversational AI (NLP) and hyper-personalized CCM solutions that respect Content Sovereignty and global regulatory requirements.

Take advantage of the numerous opportunities for Networking and Exchange to connect directly with industry experts, peers, and Papyrus specialists, gaining valuable best practices and insights for the European market.

We sincerely look forward to welcoming you in person to this forward-looking, transformative event.

Strategy & User Conference 2026

Engage in stimulating discussions about revolutionary technologies

Event begins at 9:00 AM with the opening keynote and concludes at 4:30 PM, followed by a networking reception at Steigenberger Icon Wiltcher's. Business casual attire.

Papyrus Conferences

Who Should Attend?

The Papyrus Strategy Conference 2026 is specifically tailored for:

Business Leaders driving growth through hyper-personalized customer engagement and brand loyalty.

IT Leadership & Architects designing and implementing scalable, secure, and modern digital ecosystems.

Operations Decision-Makers focused on optimizing complex business processes and end-to-end operational efficiency.

CCM & Digital Specialists managing all aspects of customer communications, from design to omni-channel delivery.

Conference attendees

Bring Your Team!

The Strategy Conference provides the perfect opportunity for teams to learn, network, and grow together. Discover the comprehensive program and find valuable sessions tailored to your team's needs.

Partnership
Conference Program

Agenda at a Glance

A full day of keynotes, solution panels, live demos, and networking.

Conference Language: English
9:00 AM
Opening Keynote

From Tacit Knowledge to Digital Asset in Minutes

Transform institutional wisdom into actionable digital processes through AI-powered knowledge capture.

Keynote
9:30 – 10:30 AM

Solution Panel

  • The Dual Strategy — Empower the Business User · Operational Excellence for IT · Omni-Channel Freedom · 360° Visibility
  • Rethinking Document Migrations — Scalable Automation · Legacy Transition Paths · AI-Enhanced QA
  • Digital Document Factories — Integrated Channels · Automated Workflows · Centralized Governance
Case Study: Commerzbank | Demo: Operator Cockpit
11:00 – 12:00 PM

Tailored Template Management

The Triple-Path Approach

  • Interactive Business Correspondence
  • Real-time Web and Mobile
  • AFP | PDF & PDF/UA | HTML | Email
  • AI-Powered Authoring Features
Live Demo
12:00 – 12:30 PM

The Integration Philosophy

Configuration over Hard-Coding · Single Source of Truth

  • SOA Service Layer
  • LDAP | OKTA | SAML | OAuth2.0
  • Salesforce | SAP
  • MS Teams | MS Dynamics | Power BI
Technical Deep-Dive
12:30 PM
Networking Lunch
12:30 – 2:00 PM
  • Fine dining at Steigenberger Icon Wiltcher's
  • Connect with peers and Papyrus experts
2:00 – 2:30 PM
Keynote

Beyond Static Code: From Rigid Processes to Living Applications

  • Empowering Business Language over Code
  • AI & The Human-in-the-Loop
  • Document & Process Mining
Interactive Demo: Converse Designer
2:30 – 3:30 PM

Solution Panel

  • Intelligent Document Processing — AI Capture · Classification · Metadata · Full-Scale Inbound Transformation
  • Enterprise Content Management — Blockchain · Smart Spaces · Retention · Digital Workplace
  • ACM & DocuFlow — UTA Cognitive Co-Pilot · Forms · Conversations to Transactions · Mobility
Demo: Business Designer | Use Case: Self-Service
3:30 – 4:00 PM

Deployment

  • Cloud native & hybrid Cloud
  • Cloud architecture and performance
  • Re-platforming | Scaling
Architecture
4:00 – 4:30 PM

Best Practices for Project Implementations

  • Project Scoping and POC
  • Project Quality Assurance
  • Implementation Services
  • Document Migration & Upgrades
Q&A
4:30 PM
Closing & Networking Reception
  • Continue conversations over refreshments
  • 1:1 meetings with Papyrus experts

Conference Venue

Steigenberger Icon Wiltcher's, Brussels

We have selected Steigenberger Icon Wiltcher's for our 2026 Strategy Conference in Brussels. Located on the iconic Avenue Louise in the heart of Brussels, this grand historic hotel offers an exceptional setting for our conference program, complemented by first-class Belgian hospitality.

Steigenberger Icon Wiltcher's71 Avenue Louise / Louizalaan 71
1050 Brussels, Belgium
+32 2 542 42 42
Visit Hotel Website
Brussels Conference
Brussels Conference
Brussels Conference

Moments from Past Conferences

Strategy Conference: In Your Words

Hear what attendees have to say about their experience

"

I was able to see how much we could standardize, simplify and optimize the processing and management, both incoming and outgoing, and this, without the help of IT.

PM

Philippe Merel

Allianz France

"

Very interesting topics, helpful to think about our deliveries. You are very kind people.

BD

Benedicte Draime

Group S

"

Very interesting topics. Very friendly and helpful advice.

TM

Tim Michiels

AG Insurance

"

We have seen a lot of new things.

WR

Wim de Ranter

P&V Insurance

Ready to Transform Your Enterprise?

Join us in Brussels for an immersive day of innovation, networking, and strategic insights.

Register for Benelux