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September 22, 2026
Ivrea, Italy
September 22, 2026
Ivrea, Italy
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Open House & User
Conference

Ivrea
September 22, 2026
Ivrea, Italy
By Invitation Only
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Invitation

Welcome to Our Open House at the Papyrus Italy Headquarters

Dear Colleagues and Friends,

We warmly invite you to our Open House at the ISIS Papyrus Italy headquarters in Ivrea. Join us for a day dedicated to the future of Customer Communication Management (CCM), Business Process Management (BPM), and Content Governance—all set within a pleasant and welcoming environment.

This year's event brings the "Digital Symphony" to life—a vision where Artificial Intelligence harmonizes technology and business logic into a single, powerful enterprise strategy. You'll gain direct insight into the secure integration of IBM watsonx, the latest in Process Mining, and the evolution of Agentic AI. Our sessions are designed around real-world applications, operational excellence through Conversational AI (NLP), and hyper-personalized CCM solutions.

The intimate setting at our Ivrea headquarters offers a unique opportunity for meaningful conversations—connect directly with Papyrus engineers, product specialists, and fellow users in a relaxed, focused atmosphere. Lunch will be served by a renowned local catering service.

We sincerely look forward to welcoming you to Ivrea for a productive and enjoyable day.

Open House & User Conference 2026

Engage in stimulating discussions about revolutionary technologies

Event begins at 9:00 AM with the opening keynote and concludes at 4:30 PM, followed by a networking reception at the Papyrus Italy headquarters. Business casual attire.

Papyrus Conferences

Who Should Attend?

The Papyrus Open House Italy 2026 is designed for:

Business Leaders driving growth through hyper-personalized customer engagement and brand loyalty.

IT Leadership & Architects designing and implementing scalable, secure, and modern digital ecosystems.

Operations Decision-Makers focused on optimizing complex business processes and end-to-end operational efficiency.

CCM & Digital Specialists managing all aspects of customer communications, from design to omni-channel delivery.

Conference

Bring Your Team!

The Open House provides the perfect opportunity for teams to learn, network, and grow together. Discover the comprehensive program and find valuable sessions tailored to your team's needs.

Partnership
Conference Program

Agenda at a Glance

A full day of keynotes, solution panels, live demos, and networking.

Conference Language: Italian
9:00 AM
Opening Keynote

From Tacit Knowledge to Digital Asset in Minutes

Transform institutional wisdom into actionable digital processes through AI-powered knowledge capture.

Keynote
9:30 – 10:30 AM

Solution Panel

  • The Dual Strategy — Empower the Business User · Operational Excellence for IT · Omni-Channel Freedom · 360° Visibility
  • Rethinking Document Migrations — Scalable Automation · Legacy Transition Paths · AI-Enhanced QA
  • Digital Document Factories — Integrated Channels · Automated Workflows · Centralized Governance
Case Study: Commerzbank | Demo: Operator Cockpit
11:00 – 12:00 PM

Tailored Template Management

The Triple-Path Approach

  • Interactive Business Correspondence
  • Real-time Web and Mobile
  • AFP | PDF & PDF/UA | HTML | Email
  • AI-Powered Authoring Features
Live Demo
12:00 – 12:30 PM

The Integration Philosophy

Configuration over Hard-Coding · Single Source of Truth

  • SOA Service Layer
  • LDAP | OKTA | SAML | OAuth2.0
  • Salesforce | SAP
  • MS Teams | MS Dynamics | Power BI
Technical Deep-Dive
12:30 PM
Networking Lunch
12:30 – 2:00 PM
  • Enjoy a fine lunch prepared by a renowned local catering service while connecting with peers and Papyrus experts.
2:00 – 2:30 PM
Keynote

Beyond Static Code: From Rigid Processes to Living Applications

  • Empowering Business Language over Code
  • AI & The Human-in-the-Loop
  • Document & Process Mining
Interactive Demo: Converse Designer
2:30 – 3:30 PM

Solution Panel

  • Intelligent Document Processing — AI Capture · Classification · Metadata · Full-Scale Inbound Transformation
  • Enterprise Content Management — Blockchain · Smart Spaces · Retention · Digital Workplace
  • ACM & DocuFlow — UTA Cognitive Co-Pilot · Forms · Conversations to Transactions · Mobility
Demo: Business Designer | Use Case: Self-Service
3:30 – 4:00 PM

Deployment

  • Cloud native & hybrid Cloud
  • Cloud architecture and performance
  • Re-platforming | Scaling
Architecture
4:00 – 4:30 PM

Best Practices for Project Implementations

  • Project Scoping and POC
  • Project Quality Assurance
  • Implementation Services
  • Document Migration & Upgrades
Q&A
4:30 PM
Closing & Networking Reception
  • Continue conversations over refreshments
  • 1:1 meetings with Papyrus experts

Conference Venue

Papyrus Software Italy, Ivrea

The conference will be held at the Italy headquarters of ISIS Papyrus, in Ivrea, in a pleasant and peaceful setting. The event areas are spacious and designed to accommodate you and your team comfortably.

Papyrus Software ItalyVia Monte Navale 11
10015 Ivrea (TO), Italy
+39 0125 645500
Contact Us
Open House Italy
Open House Italy
Open House Italy

Moments from Past Conferences

Open House Italy: In Your Words

Hear what attendees have to say about their experience

It is interesting to participate in an event that allows you to clarify doubts and discover new possibilities directly with those who use the same software tools as us, as well as personally meet the relevant experts.

AF

Andrea Fantoli

Poste Italiane

I attended the Papyrus User Conference last year and found the event very interesting and informative, very useful for those who, like me, use the products on a daily basis. Here you can see the technical innovations and you can talk and discuss directly with the product managers.

ST

Stefano Trevisin

Senior Software Developer, CCM Specialist

It was an absolute pleasure to participate in Papyrus' Open House Italia 2024. In a stunning location, I enjoyed the various meetings, gathering information, meeting the development team, and the opportunity to talk with both long-time users of the suite and those who are just starting to adopt it. Thank you again for your hospitality and helpfulness.

ML

Marco Leoni

Pharma Consultant

Attending Papyrus Software Open House Italy 2024 was truly a great experience. Very professional, modern topics such as business processes, AI, document management all well organized and illustrating. Speakers really know their turf and food was superb! I clearly recommend attending it!

JC

José V. Cantavella Cabedo

SEICA SPA

Ready to Join Us in Ivrea?

Spend a day with us at our Italy headquarters — keynotes, live demos, and meaningful conversations in a welcoming setting.

Register for Italy