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Papyrus Software
May 18-20, 2025 Southlake, Texas, USA
Papyrus Software About Us Message from the CEO Voice of the Customer

Featured Speakers

Join us for an extraordinary gathering of industry pioneers, thought leaders, and technology innovators. Our distinguished speakers bring decades of experience in digital transformation, business innovation, and customer engagement to share valuable insights that will shape the future of business technology.

Keynote Speakers

Our keynote speakers are industry veterans and visionaries who will share their expertise and insights on the future of digital transformation and business innovation.

Sabrina Blaukopf

Sabrina Blaukopf

Director New Technologies
Papyrus Software
Sabrina Blaukopf has spent more than 20 years with Papyrus Software, where she took the opportunity to learn and work in a large spectrum of the software business, such as customer support, requirements engineering, application development, as well as management of development teams. After obtaining a degree in information systems, she is now head of product design and development for Papyrus Software' new technologies.
Her passion and oversight for new and innovative products form the cornerstones of the innovative next generation product 'Papyrus Converse' that, together with the unique capabilities of the powerful Papyrus Platform, will empower businesses to shape their successful future through innovative corporate applications in the digital age.
Roberto Anzola

Roberto Anzola

Vice President of Papyrus Solutions
Papyrus Software
Roberto Anzola - Vice President of Papyrus Solutions is the Head of Research and Development for the Papyrus Software Platform. Roberto is focused on understanding customer challenges in digital transformation of processes and business communications and drives the strategic and disruptive development of the Papyrus Software Platform. Roberto joined ISIS Papyrus in 1995 after several years of experience in a large consulting firm. His responsibilities ranged from software development to international product consulting to training of point-of-sale systems in banks. At ISIS Papyrus he leads a great team spirit and collaboration. Roberto has been an elected Board Director of AFP C since 2009.
Annemarie Pucher

Annemarie Pucher

Chief Executive Officer
Papyrus Software
Annemarie Pucher is co-founder and CEO of ISIS Papyrus Group and has spent 33 years managing the worldwide sales and marketing of the unique content- and process-driven Papyrus platform enabling Omni-Channel Business Communication and Adaptive Case Management solutions. She studied law at the University of Vienna in Austria and began her career at IBM in software training at IBM Austria.
She also managed product marketing in the Austrian electronics industry and is a worldwide speaker on business-enabling technology for Customer Engagement and Communication as well as efficient Digital Transformation considering Business Value Streams.

Thought Leaders

Thought leaders use their in-depth knowledge, experience, insights and valuable perspectives to promote forward thinking and provide unique guidance that drives innovation.

Matt McGillen

Matt McGillen

Global AI Partnerships
IBM
Matt McGillen is a technologist and business leader, focused on helping IBM’s partners and clients find the exact right technologies to solve their most critical problems - and giving them the right platforms to build for the future. Matt works with partners across the globe and currently is a leader in the IBM Worldwide AI and Partnerships team. He helps organizations maximize value by embedding AI into their applications and go beyond the basics of generative AI by building with AI governance and agentic AI in mind.

Customer Case Studies

Discover real-world implementation insights and success stories from our distinguished customers who have transformed their business operations.

Carolin Quaas

Carolin Quaas

Project Manager
Landesbank Baden Württemberg (LBBW)
Carolin Quaas is an experienced project manager and has led various digitization projects in the banking and automotive industry over the past 10 years. As IT project manager at Landesbank Baden-Württemberg (LBBW), she is currently responsible for a strategic project targeting the automation of credit processes for corporate customers including the implementation of Papyrus Business Designer and Web Client for credit documents. LBBW is one of the largest banks in Germany with more than 10.000 employees, 100 locations in Germany and 16 international branches.

Automating Credit Processes

Ms Quaas will present how LBBW is transforming its existing inefficient credit process. Difficult-to-maintain Word templates with Visual Basic and a sequential, e-mail-based workflow is migrated. Papyrus Business Designer for dynamic templates is used, introducing ACM Envelopes for parallel processing and modularisation, a role-based WebClient workflow and a streamlined template wizard, LBBW aims to significantly increase efficiency. The modernisation will enable the processing of over 10,000 loan applications annually, with improved flexibility, maintainability, transparency and control.
Daniel Lucio

Daniel Lucio

Lead Application Development Engineer
Centene Corporation
Daniel Lucio is a leading practitioner of Adaptive Case Management, specializing in its application for Customer Communication Management. His experience spans leading early ACM workshops at the Navy Postgraduate School and successfully implementing ACM solutions for Customer Communication Management within the complex environment of Centene.

The Adaptive Advantage: Simplifying Communication with Adaptive Case Management

In today's dynamic business environment, rigid workflows often fall short. Join Daniel Lucio, a seasoned Adaptive Case Management (ACM) expert, as he explores how ACM empowers organizations to handle complex, evolving processes in Customer Communication Management (CCM). Discover the core elements of ACM – Goals, Artifacts, Processes, and Participants – and learn how key personas, from designers to end-users, leverage this powerful methodology. Through real-world use cases from Centene, including centralized communication request management and dynamic batch proofing, Daniel will discuss how ACM enables flexibility, efficiency, and seamless integration, ultimately driving improved customer communication and operational agility.

Centene is a leading healthcare enterprise in the USA and internationally, committed to providing quality, affordable Medicare coverage to millions. Offering a wide range of benefits, including specialized care for chronic conditions, Centene prioritizes the health and well-being of its members.

Industry Experts

Take advantage of access to some of the world's leading technology and service providers to help you accelerate your technology decisions.

Andreas Breitenmoser

Andreas Breitenmoser

Head of EMEA North & Central GFD ISV
Amazon Web Services (AWS)
Andreas brings 22 years of software development leadership, driving large-scale transformations across diverse sectors including Cloud, CPG, Finance, and Telecom. Instrumental in establishing AWS's presence in Switzerland and Austria (2019-2024), he now leads AWS's ISV segment for North and Central Europe, spearheading strategic growth and partnerships. AWS, holding 33% of the global cloud market, provides 200+ services, including compute and AI, via pay-as-you-go. Its leadership stems from extensive experience, robust security, global infrastructure, and a large partner ecosystem.

Made for the Cloud

This presentation details the Papyrus Digital Platform on AWS, covering procurement, deployment, and operational excellence. We'll explore streamlined deployment, efficient updates, and optimal configurations. Learn how to leverage the AWS Marketplace and benefit from the AWS-Papyrus partnership for innovation. Ideal for technical and business stakeholders optimizing Papyrus on AWS.

More Speakers

Freddie van Rijswijk

Freddie van Rijswijk

Senior Manager - Business Applications
Papyrus Software
Freddie van Rijswijk is Senior Manager Business Applications, focused on Digital Innovations that enable companies to improve their Business Value Streams. In his role Freddie is the bridge between software and solution development within ISIS Papyrus and the market needs and trends. Freddie has been with ISIS Papyrus since 2008 and has a Master's degree in Information & Knowledge (AI) Technology and 30+ years of experience in IT including a Senior Manager position at Accenture and worked before as Solution Architect, Solution Designer, Software Developer and Project Manager for consulting and software firms.
Karsten Fischer

Karsten Fischer

Senior Application Architect
Papyrus Software
As a Senior Application Architect at Papyrus Software, Karsten Fischer-Vig is a key figure in the design and implementation of complex solutions for customers. With more than 20 years of experience dedicated to the Papyrus platform, Karsten brings a deep understanding of its capabilities to every project. Holding a Master of Science degree in Civil Engineering Electronics, he leverages his technical background to translate diverse customer needs into effective digital solutions. Karsten has gained extensive international experience from project implementations at customers all over the world, giving him valuable insight into global business challenges and how the Papyrus platform can address them. His role involves applying this vast experience to ensure successful project delivery and architectural excellence for Papyrus clients globally.