Papyrus Open House America 2024

Strategy and User Conference


Dear Valued Customers, Partners, and Industry Leaders,

The business process management (BPM) landscape is undergoing a transformative shift driven by Artificial Intelligence (AI) and by natural language processing (NLP). We'll be unveiling a groundbreaking collaboration – Papyrus Converse joining forces with IBM WatsonX and IBM Process Mining. This powerful integration of generative AI has the potential to revolutionize how we build business applications. This is your chance to be among the first to see it.

At the Papyrus Open House America 2024 you’ll get answers to questions about how to optimize your customer communications, content management and document consolidation strategies. In-depth expert knowledge paired with revolutionary technology will help you effectively transition to a modern customer communications platform significantly reducing costs while maximizing your return on investment.

Real-world solution examples will showcase the power of AI and NLP, equipping you with the knowledge and skills to take advantage of these advancements. Gain an exclusive preview of upcoming Papyrus product features and ensure your organization stays ahead of the curve. Learn how to proactively respond to changing business needs and gain a competitive advantage.

We look forward to seeing you there!

Gartner Customers Choice
Annemarie Pucher Ms. Pucher Signature
Annemarie Pucher

CEO, Papyrus Software

Papyrus Software

Papyrus America, Inc.

Papyrus Software USA

We've chosen our US Center of Excellence for our 2024 USA Open House. Enjoy the life at ISIS Papyrus and top-notch Texan specialities for food, a welcome reception gala event in Southlake, and meeting our team and customers.

301 Bank St. Southlake, TX 76092 U.S.A.

Agenda Highlights


AI and NLP transform BPM and programming: Business users define business value streams in conversational interfaces thanks to AI and NLP.


Transform conversations into business transactions. The way digital transformation leads to the modernization of Forms and their work processes.


Learn how to quickly address this challenge with specialized rapid customization migration tools in Papyrus Test Center and Business Designer.


Enterprise Content Services (ECS) play a central role for HR, CRM and ERP. Discover how you can optimize your digital workplace.


Papyrus' innovative multi-platform architecture enables seamless re-hosting (lift & shift) to the cloud. Benefit from risk-free and uncomplicated operation.


Shift to a self-service strategy for customers and employees. Open communication channels through easily accessible portals increase efficiency.


Empower your employees without IT knowledge Use of IT-supported low-code/no-code platforms to realize complete business value streams.


Simplified integration, interoperability and connectivity – With Papyrus you connect your systems seamlessly.

Special Guest: Thought Leader

Jonathan has over 38 years+ experience in the developing and implementing major financial service solutions & processes under a multi-vendor environment for leading financial institutions in Europe, US & Asia-Pacific. He has deep experience advising senior management at leading institutions on business/technology related issues. Jonathan has been based in UK/US/Canada/Germany/France/Australia/Singapore/India/Indonesia/South Korea/Japan/Hong Kong/China & Taiwan. Jonathan has just joined BDO Singapore as the Principal Advisor, focusing on Digital Advisory, and Digital Procurement & Supply arena, Jonathan is also the CEO of the ESG Institute and the ASEAN Development Advisor of The Chartered Institute of Procurement & Supply (CIPS).

Jonathan Cheung

Jonathan Cheung

CEO of the ESG Institute
Principal Advisor BDO Singapore

ESG Institute BDO

Who should participate?

The 2024 Papyrus Open House in Southlake is our annual event aimed at executives, enterprise architects, decision makers and professionals involved in customer experience, digital transformation, document management and customer communication. In addition to compelling keynotes, this event offers a wide range of innovative presentations with demos and Q&A opportunities.

Bring your team!

Open House in Southlake offers a comprehensive and diverse program to maximize the learning and networking experiences of teams from the same company. Take a look at the program today. Check out the sessions that might be of interest to your team and embark on the journey together.


Participate in exciting discussions about revolutionary new technologies, explore real-world case studies, uncover roadblocks and experience ‘living’ business applications

Event starts Sunday, October 5, with a Welcome Gala Reception at 7pm.
Event will end on Tuesday, October 7 at 5pm. Business casual attire.

Multi-track schedule of the Open House and User Conference

Two-Days of Presentations
Actionable insights for the transition to digitalization

Management Circle Seminar
Inspiring interdisciplinary topics

Instructor Led Workshops
Hands-on experience

Real-World Case Studies
Meet our customers

Exclusive Peer Networking
Meet top-notch experts and visionary minds

Solutions Center
Live demos with best practices

Open House 2024 flashback

AI and NLP transform BPM | Gartner IT Symposium

Agenda at a Glance

Monday, October 7

Presentations and Case Studies

09:00 - 10:00

Operational Excellence
  • AI-powered Operational Journeys
  • Get inspired by experts and thought leadership

10:00 - 11:00

Digitize and Scale to Drive Change
  • Empower Fusion Teams
  • Deliver WebApplications
  • Customer Self-Service
Solutions Panel

11:00 - 12:00

Enterprise Business Communications
  • Single Source document design
  • PDF UA accessible
  • Interactive letter writing | WebClient
  • Output Management
  • Monitoring & Reporting
  • Migration, Test Center
Designer, Test Center, Operation

12:00 - 13:00

Simplified Integration
  • Loosely coupling with SOA layer
  • File, messaging and database adapters
  • SAP | Salesforce | MS Teams | MS Dynamics | Power BI
  • User Management | LDAP, OKTA, Saml, OAuth2.0
Case Studies


  • Management Circle Seminar
  • Demo Center
  • Hands-on Workshops
  • User Group Meeting
  • One-on-One Meetings
Tuesday, October 8

Presentations and Case Studies

09:00 - 10:00

Build a 'living' Application
  • Business Value Stream perspective
  • IBM Process Mining
  • Multidisciplinary teams
  • AI powered collaboration
  • Business Terminology NLP
Success Stories:
IBM Process Mining | IBM WatsonX

10:00 - 11:00

Intelligent Document Processing
  • Document Data Capture with Workflow
  • Enterprise Content Services
  • Search | Find | Share
  • Records Management
  • The digital Workplace
Business Designer Capture Training
Business Designer Content Governance

11:00 - 12:00

Adaptive Case Management
  • Automate and Collaborate
  • From Request to Completion
  • Manage any type of Work
  • Provide transparency
Solutions Panel:
Agreements & Contracts
Claims | Tickets

12:00 - 12:45

  • Cloud native & hybrid Cloud
  • Re-platforming | Scaling
Best Practices for Project Implementations
  • Project Scoping and POC
  • Project Quality Assurance
Case Study:
Cloud Success: Open Shift Container Platform at worldwide leading Insurer


  • Management Circle Seminar
  • Demo Center
  • Hands-on Workshops
  • One-on-One Meetings

Hands-on Workshops

Monday and Tuesday, October 7-8
2PM - 5PM

Papyrus Academy will offer tutor-led workshops to assist attendees with the deployment, configuration and operation of our core products and solutions, along with the design of custom applications. Our skilled trainers will deliver course content in a high-quality learning environment and additionally share their practical experiences from years of successful Papyrus project work.

Hands-On Workshops

Management Circle Seminar

Monday and Tuesday, October 7-8
2PM - 5PM

The Management Circle Seminar offers inspiring interdisciplinary topics moderated by industry leaders and engages participants in interesting discussions in a relaxing atmosphere. This seminar is dedicated to enterprise management and directors who like to exchange experience and ideas with their peers on strategic IT subjects. The ISIS Papyrus Executives will present four short presentations including different perspectives of important current and future IT topics. This will lead into a moderated, interactive communication exchange and open discussion. All sessions are moderated by industry experts. Reserve your spot now. Please register. Seats are limited.

Inspiring interdisciplinary topics moderated by industry leaders

Feeling the pain of broken processes
Dependencies on external resources
How to adopt and scale AI
The digital workplace

Management Circle
Demo Center

Demo Center

Our experienced consultants will show compelling live demonstrations of software solutions and designer tools. Bring your use case and deep dive in a deployment discussion.

One-on-one meetings
Take advantage of this unique opportunity to arrange one-on-one meetings with conference speakers. Let us know when you register whom you would like to schedule a meeting with.

Papyrus Golf Open

Sunday, October 6th at 1pm

Papyrus Golf Open

Welcome Gala Event

Sunday, October 6th at 7pm

Welcome Gala Event

"Each and every presentation reinforced my beliefs in the Papyrus platform and demonstrated very clearly that the entire product suite has been built to seamlessly share objects and work together as a cohesive unit."

W. Scott Greene, Pennsylvania Office of Administration

"Such events certainly cost a lot more to host, but also, assuming they are done well, they deliver an order of magnitude more value to customers and technology vendors alike."

Alan Pelz-Sharpe, Deep Analysis

"The quality of the presentations, the content and the streaming was really good. I think this is something that ISIS Papyrus should continue even after Covid pandemic, as this will allow ISIS Papyrus to reach more people who use their products but can’t travel to Vienna."

Jacfar Jama, Canon

"Strategies were openly shared with real-world examples on how to expand customer satisfaction Bill Alward, Application Development Administrator, Pennsylvania Department of Revenue."

E. Michael Chaytor, Lloyds Bank