Agenda

Monday, June 13

9:00 - 09:45

Fit-for-Future Technologies |
    Adaptive, Creative and Resilient

  • 'The Digital Experience Platform'
  • The Evolution of Business Design Tools
  • Seamless Across Channels, Devices, Enterprise and Time
  • HDI Digital self-services for a new customer experience

  Q&A Session

Presenters

Guest

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Max Pucher

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Christoph Ruhsam

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Hans Schlömer,
HDI

09:45-10:30

Solutions For The New Digital Reality

Contract Creation and Closing

  • Create any enterprise sales/purchase/HR contract
  • Define versioned content and clauses, rules and terms
  • Create executable processes across stakeholders, sign-off and deploy
  • Reuse from the central clause library
  • Deliver digitally (email/Web/Mobile) and Paper
  • Digital signature

Demo: Business Designer: Contract creation and deployment

Presenter

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Deni Obradovic

E-Invoicing and Payment Process

  • Easy design and change of highly personalized modern looking invoices
  • Include targeted messages such as upsell information
  • Reduce bill-related call center questions
  • Easy deployment to production across Print (AFP/PDF) and Digital (Web/Mobile/email)
  • Automated payment collection process

Demo: Bill design and deployment for B2C and B2B

Presenter

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Freddie van Rijswijk

Campaign Management

  • Planning of the Campaign
  • Design world class email and Web campaigns in HTML
  • Define the Campaign content, process and target audience
  • Execute a Multi-Step Campaign with A/B testing
  • Deliver across channels with feedback loop and reporting
  • Self-Service integration for new business

Demo: Business Designer: Creative Designers define their Campaign from planning to delivery

Presenter

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Raphael Marek

11:00 - 12:00

A central hub for all business communications

  • Business document design, single source for AFP/PDF/HTML
  • Business correspondence, interactive forms and letters
  • Migrations achieving consolidation and reuse – Best Practices
  • Change and Release Management
  • Collect, bundle, sort and augment output in the Document Pool
  • Enterprise Output Management across channels and devices
  • Inbound mail automated response handling
  • Monitoring and Reporting

Demos

Business Designer: Fusion Teams take ownership of Business Document Applications

WebClient: Business clerks and consumer users fill intelligent Webforms and interactive Wizard-driven business letters

Operations Designer: Operation Teams create their job / spool / queue steps

Print & e-delivery: Workplace for the Operator

Case Study: Fondsdepot Bank Enterprise-wide consolidation of business communications

Presenters

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Rob Browne

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Andreas Klein

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Daniela Zach

Guest

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Volker Fürst,
Fondsdepot Bank

12:00 - 13:00

Enterprise Content Services |
    A Better Way To Work

  • Store all types of enterprise content for CRM/HR/ERP
  • Business Designer to define organizational structure and access rights
  • Define retention periods and content logic
  • Create index structures, metadata search, taxonomy, full text search
  • Self-Service: Provide access from desktop/browser and mobile
  • The Digital Workplace: Single multi-purpose front-end
  • Security, auditing and Blockchain

Case Study: Registration and Onboarding

Presenters

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Freddie van Rijswijk

Guest

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Andrew Jackson

Enterprise Mobility

  • The new way of working mobile
  • Execute your Enterprise Mobile Strategy with confidence
  • How to deploy any business application to mobile
  • Full integration with Backend Systems
  • Business Continuity on Mobile
  • Mobilize your legacy applications
  • Improve your security with 2FA

Case Study: Project Insurance Mobile Content Services

Case Study: Project Insurance Customer Self-Service

Presenter

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Roberto Anzola

13:00

Lunch

Tuesday, June 14

9:00 - 09:45

Adapt To Win – Empower Your Business

  • Creating digital business solutions at speed and scale
  • Bring the best of technology-led innovation to business
  • Traditional application development versus a low code/no code digital platform
  • New innovative ‘self-serve your needs’ technology
  • Bring automation closer to the business
  • Business Value Stream Designer – Experience a mind shift!

Demo: Papyrus Converse

Case Study: How to quickly define and deploy multiple use cases

Interactive

Presenters

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Sabrina Blaukopf

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Freddie van Rijswijk

 

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Alexander Adensamer

09:45 - 10:30

Adaptive Case Management |
   Think in Business Value Streams

  • Unified solution for the complete digital and traditional Customer Engagement Cycle
  • Automation and business-empowered collaborative work
  • Supervised machine learning, User Trained Agent (RPA/AI)
  • Omni-Channel communications integrated with Business Process and Case Management

Solutions Panel:

  • How to create a property tax application from scratch – Case Study BDO AG
  • How to implement and execute the end-to-end claims process
  • How to implement and deploy customer onboarding

Presenters

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Christoph Ruhsam

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Annemarie Pucher

Guest

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Julia Pausch,
BDO

11:00 - 12:00

Inbound Mail Automation

  • Capture maturity
  • Machine-assisted multi-channel inbound mail data capture
  • User-trained capture and Machine Learning
  • How captured data drives business processes, business events and tasks
  • Integration with enterprise content services for collaboration and archiving
  • Adopting the digital workplace
  • Analyst: Business success depends on Information Strategy

Demo: Capture Training with the Business Designer

Demo: Extracted metadata drives the business process

Use Cases: E-mails with PDF’s – Scans – Office Documents – structured/semi-structured/unstructured

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Ekaterina Andrianova

Guest

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Petra Beck,
Infosource

12:00 - 12:45

Integration | Orchestration | Deployment

  • Facilitating the connection of applications that were not designed to be connected to each other
  • Orchestration though powerful integration – Best Practices
  • Tackle limitations with legacy technology
  • Project Implementation – Best Practices
  • Scaling and high availability
  • Deployment in Cloud/SaaS/On-premise/Hybrid

  Case Study: Image and Workflow Implementation

  Q&A Session

Presenters

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Michael Firnthrat

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Rob Browne

Papyrus SaaS AG

  • Announcement
  • Hosting Papyrus Platform in the Cloud
  • Hosting in Switzerland
  • Hosting on Amazon (AWS Marketplace)

Presenter

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Annemarie Pucher

12:45

Lunch