• 'The Digital Experience Platform'
• The Evolution of Business Design Tools
• Seamless Across Channels, Devices, Enterprise and Time
• HDI Digital self-services for a new customer experience

  Q&A Session

Contract Creation and Closing

• Create any enterprise sales/purchase/HR contract
• Define versioned content and clauses, rules and terms
• Create executable processes across stakeholders, sign-off and deploy
• Reuse from the central clause library
• Deliver digitally (email/Web/Mobile) and Paper
• Digital signature

Demo: Business Designer: Contract creation and deployment

Presenter

Deni Obradovic

E-Invoicing and Payment Process

• Easy design and change of highly personalized modern looking invoices
• Include targeted messages such as upsell information
• Reduce bill-related call center questions
• Easy deployment to production across Print (AFP/PDF) and Digital (Web/Mobile/email)
• Automated payment collection process

Demo: Bill design and deployment for B2C and B2B

Presenter

Freddie van Rijswijk

Campaign Management

• Planning of the Campaign
• Design world class email and Web campaigns in HTML
• Define the Campaign content, process and target audience
• Execute a Multi-Step Campaign with A/B testing
• Deliver across channels with feedback loop and reporting
• Self-Service integration for new business

Demo: Business Designer: Creative Designers define their Campaign from planning to delivery

Presenter

Raphael Marek

• Business document design, single source for AFP/PDF/HTML
• Business correspondence, interactive forms and letters
• Migrations achieving consolidation and reuse – Best Practices
• Change and Release Management
• Collect, bundle, sort and augment output in the Document Pool
• Enterprise Output Management across channels and devices
• Inbound mail automated response handling
• Monitoring and Reporting

Demos

Business Designer: Fusion Teams take ownership of Business Document Applications

WebClient: Business clerks and consumer users fill intelligent Webforms and interactive Wizard-driven business letters

Operations Designer: Operation Teams create their job / spool / queue steps

Print & e-delivery: Workplace for the Operator

Case Study: Fondsdepot Bank Enterprise-wide consolidation of business communications

• Store all types of enterprise content for CRM/HR/ERP
• Business Designer to define organizational structure and access rights
• Define retention periods and content logic
• Create index structures, metadata search, taxonomy, full text search
• Self-Service: Provide access from desktop/browser and mobile
• The Digital Workplace: Single multi-purpose front-end
• Security, auditing and Blockchain

Case Study: Registration and Onboarding

• The new way of working mobile
• Execute your Enterprise Mobile Strategy with confidence
• How to deploy any business application to mobile
• Full integration with Backend Systems
• Business Continuity on Mobile
• Mobilize your legacy applications
• Improve your security with 2FA

Case Study: Project Insurance Mobile Content Services

Case Study: Project Insurance Customer Self-Service

• Creating digital business solutions at speed and scale
• Bring the best of technology-led innovation to business
• Traditional application development versus a low code/no code digital platform
• New innovative ‘self-serve your needs’ technology
• Bring automation closer to the business
• Business Value Stream Designer – Experience a mind shift!

Demo: Papyrus Converse

Case Study: How to quickly define and deploy multiple use cases

Interactive

• Unified solution for the complete digital and traditional Customer Engagement Cycle
• Automation and business-empowered collaborative work
• Supervised machine learning, User Trained Agent (RPA/AI)
• Omni-Channel communications integrated with Business Process and Case Management

Solutions Panel:

• How to create a property tax application from scratch – Case Study BDO AG
• How to implement and execute the end-to-end claims process
• How to implement and deploy customer onboarding

• Capture maturity
• Machine-assisted multi-channel inbound mail data capture
• User-trained capture and Machine Learning
• How captured data drives business processes, business events and tasks
• Integration with enterprise content services for collaboration and archiving
• Adopting the digital workplace
• Analyst: Business success depends on Information Strategy

Demo: Capture Training with the Business Designer

Demo: Extracted metadata drives the business process

Use Cases: E-mails with PDF’s – Scans – Office Documents – structured/semi-structured/unstructured

• Facilitating the connection of applications that were not designed to be connected to each other
• Orchestration though powerful integration – Best Practices
• Tackle limitations with legacy technology
• Project Implementation – Best Practices
• Scaling and high availability
• Deployment in Cloud/SaaS/On-premise/Hybrid

  Case Study: Image and Workflow Implementation

  Q&A Session

• Announcement
• Hosting Papyrus Platform in the Cloud
• Hosting in Switzerland
• Hosting on Amazon (AWS Marketplace)