Papyrus Software has an effective organization for the implementation of its software and provides professional services throughout the entire Papyrus solution implementation and operation process to support you from installation to production and beyond.
Our international specialists work with your team and take care of consulting, training, project success assurance and support end-to-end to ensure you get the best industry solution that fits your exact needs.
A global team of experienced Papyrus consultants provides know-how and support in all phases of a project, at the customer on-site during the implementation and acceptance period, as well as by conference along with the Project Quality Assurance and Papyrus Product Support groups.
Papyrus Software offers a full curriculum of hands-on training workshops and courses that are available to customers onsite, online, as well as standard courses in the ISIS Papyrus Training and Workshop Centers. All information required for better understanding of features and functionalities of the Papyrus Platform and how it can fulfill technical and functional requirements
Papyrus Software provides worldwide customer support organized in a first-level support hotline team and a Project Quality Assurance (PQA) expert team via support staff located in 3 worldwide Support Centers: Dallas-Fort Worth, Singapore and Vienna. QA operational support includes servers for various operating platforms for release testing and regression testing, which includes customer-supplied applications.
The PQA experts focus on application quality and support projects from configuration and installation to the handover to customer’s staff. They with experts across departments: Papyrus Software Development, Solutions, Support and Consulting Services identifying and heading off customer problems before they occur, and coaching clients at critical moments in the project life cycle.
Papyrus R&D departments drive innovation and are responsible for the evolution of core Platform and Solution Framework tools and features to ensure that our customers stay Fit for the Future. Next to ongoing innovation, the focus lies on increasing software values such as stability, performance, ease of use, maintainability and security across different types of Papyrus users, across the entire platform and across all supported operating systems.
The Papyrus Academy works closely with Development- and Solutions-teams to provide the best available technical knowledge about the Papyrus platform and its applications to Papyrus customers, which is regularly published in form of Best Practice Documents, educational videos, workshops and technical product documentation. The Academy is in charge of the ISIS Papyrus Certified Professional Program to ensure that organizations providing Papyrus technical services around the world are well qualified for the task.
