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Event Details

Digital Open House and User Conference

Virtual Event - April 27-28

Presentations

Please select the presentations you wish to attend:

Monday, April 27, Sessions

9.00 - Keynote: The Hitchhiker’s Guide to the IT Galaxy
9.45 - Enabling Business Engagement by Thinking in Value Streams
11.00 - Unified document and message design for digital and traditional business
11.45 - Campaign Communications – Marketing Journeys
12.10 - A Cockpit for 'end-to-end' enterprise job management
12.30 - Guest speaker: Dow Jones - Best Practices using Papyrus Software. Speaker: Diana Caballero, Director Program Management, Dow Jones
14.00 - Solution Showcase Panel:
  • Customer Contact & Service Center – All Roads Lead to Customer Experience
  • Ticketing and Incident Management – A unified UI makes Service Teams more productive
  • E-Invoicing multi-channel Payment Collection Process – For improved Cash Flow

Tuesday, April 28, Sessions

9.00 - Keynote: Omni-Channel Communication
9.30 - Blockchain-secured Collaborative Content Services – A better way to work
10.00 - Integrating with existing applications and legacy
11.00 - Advanced Capture automates all inbound mail channels
11.30 - Adaptive Case Management – Building your Value Streams!
12.00 - Papyrus Converse – Technology you cannot afford to ignore!
13.30 - Analyst Session - IDC: Modernization of Content and Communication Services to Discover New Streams of Connectivity. Speaker: Marci Maddox, IDC Research Director, Enterprise Content Strategies
14.00 - Enterprise Mobile Platform – The new way of working mobile

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