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The most valuable asset in your organization isn't in your data centers; it's in the heads of your senior experts. This highly specialized, hard-won business process knowledge—the rules, the workarounds, the "why" behind every decision—resides precariously "between two ears".
This vulnerability is reaching a breaking point. As key personnel retire, that wisdom walks out the door. My recent conversations at the Gartner Symposium confirmed this: the silent, steady erosion of institutional knowledge is now a top-tier risk across industries.
We are hampered not just by retirement, but by the way we manage knowledge today:
- The Documentation Lie: Operational manuals are often incomplete, outdated, and too fragmented to guide new workers or effective automation efforts.
- The Context Gap: Critical decisions and their real-world impact are lost, preventing future leaders from making the best strategic choices.
- The Locked Archive: Essential intelligence, from historical contracts to due diligence files, remains buried in archives, effectively invisible to the processes it should support.
You can’t automate or transform a process you don't fully understand. The challenge is not documentation—it’s transformation.
Owlfie.ai: The Intelligent Bridge from Tacit Knowledge to Living Application
How do you capture decades of expertise and immediately turn it into a resilient, scalable digital asset? The answer is shifting from static documentation to active, intelligent application building with Owlfie.ai powered by IBM watsonx in Papyrus Converse.
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Owlfie acts as a true intelligent partner, working directly with your business analysts and subject matter experts. It converts the complex, nuanced rules from human memory into a working, living application:
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- Direct-to-App Transformation: An analyst maps the process—the rules, the goals, the activities - using natural business language on a tablet. This is not documentation; it is instantly building a new, powerful application.
- AI-Powered Context: Owlfie intelligently mines existing documents (contracts, forms, emails) from archives. This knowledge isn't just found; it's integrated into the process definition, solving long, unproductive searches for humans in real-time.
- Perfect Rule Definition: The AI agent helps define complex, custom rules using the business's own ontology (terminology), ensuring accuracy and consistency without requiring costly, slow translation to a programmer.
This approach is accelerated further by the embedded IBM Process Mining, a core Papyrus Converse capability that analyzes live ERP data to gain insight into how processes actually run, allowing for immediate simulation and optimization while the new process is being built.
The Result: Knowledge Transformed, Advantage Secured
The combination of human expertise and intelligent AI delivers a strategic outcome that standard solutions cannot match. We are solving the problem of knowledge vulnerability with speed and scale:
- Empowering the Expert: Business experts—the knowledge holders—are the primary architects. They create and customize their complex processes in a fraction of the time and cost traditionally required.
- Beyond the Box: The resulting living applications overcome the rigidity of basic RPA and inflexible off-the-shelf systems. They build competitive advantage by implementing unique, custom business rules that reflect your organization's true expertise.
The term Converse signifies this new era: Connected Technologies. The system seamlessly integrates AI, process stages, document management, and communication channels, allowing information to flow, not stall. The time of fragile, human-dependent processes is over. The transformation is complete: your broken, manual, and disconnected processes have been converted into resilient, living applications.
Ready to see how Owlfie.ai can convert your unique business expertise into a living, scalable application? Let's schedule a brief demonstration to explore your critical use cases.
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