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CUSTOMER CASE STUDY
Boosting Template Administration and Streamlining Upstream Integration with Papyrus
Through the adoption of an intuitive Papyrus Business Designer, LBBW has empowered its business users, significantly streamlining the creation of credit applications and contracts. This strategic move not only enhances operational speed but also ensures seamless integration with upstream systems, ultimately benefiting LBBW's broad customer base.
Landesbank Baden-Württemberg (LBBW) is one of Germany's largest banks, with a rich history dating back to 1818. It's a powerful universal bank offering a broad spectrum of financial services to diverse client groups. LBBW serves as the central bank for savings banks in Baden-Württemberg, Rhineland-Palatinate, and Saxony. With over 10,000 employees, 100 locations in Germany, and 16 international branches, LBBW is a significant player in the financial market.
LBBW's outdated MS Word contract system, unmaintainable and inflexible, severely hampered their ability to adapt to business needs and deliver timely services. Feature updates and obsolescence removal were near impossible. Excessive IT involvement for minor changes further slowed operations, limiting responsiveness and impacting customer service.
Further exacerbating these issues, LBBW recognized the urgent need to empower their business users and enhance operational agility. The legacy system, however, required significant IT involvement for even minor modifications, slowing down processes and hindering responsiveness. This lack of flexibility limited LBBW's ability to quickly adapt to changing market conditions and customer demands, ultimately impacting their ability to deliver exceptional service.
Papyrus has transformed our credit process. The Business Designer and have made it easier to manage templates and workflows. LBBW is expecting significant efficiency gains and improved control over 10,000 annual loan applications.
To address LBBW's challenges and achieve their goals of modernizing their credit process, we implemented the Papyrus Correspondence Solution, leveraging its powerful no-code capabilities. This strategic move focused on three key areas:
We empowered LBBW's business users to take control of their document templates. Using Papyrus Business Designer, they could easily create and manage templates, including wizards and user input forms, without relying on IT support. This significantly boosted efficiency and agility in template administration.
We provided LBBW's clerks with a powerful, user-friendly WYSIWYG WebClient. This intuitive interface streamlined their daily tasks, enabling them to efficiently create and manage credit applications and contracts.
We ensured seamless integration with LBBW's upstream applications through a robust REST API. This allowed for the automated pre-filling of contracts with data from backend systems, eliminating manual data entry and reducing the potential for errors.
Our structured implementation process involved a comprehensive analysis of LBBW's needs, followed by solution design and development. We ensured a lean implementation through task prioritization, custom extension development, and platform integration. Rigorous quality checks, including manual reviews and stakeholder feedback, culminated in a successful deployment.
As with any significant modernization project, we encountered and successfully overcame several key roadblocks during the implementation of the Papyrus Correspondence Solution at LBBW:
The customer successfully eliminated their reliance on the unmaintainable VBA-based system.
They achieved their goal of empowering business users to manage document templates independently.
They now have a scalable and flexible platform that can adapt to their evolving business needs.
The seamless integration with upstream applications significantly streamlined their workflow.
The speed that new features could be implemented was a massive success.
The overall user satisfaction with the new system was extremely high.
To address LBBW's specific needs, our Papyrus solution met the following key objectives, delivering a comprehensive platform that transformed their document creation and management processes.
By implementing our solution, the customer not only met their initial goals of modernizing their document creation process but also exceeded their expectations in terms of efficiency and scalability.
The ability to pre-fill contracts automatically via the REST API directly addressed their need for seamless integration and resulted in significant time savings.
The no-code approach empowered their team to achieve their long-term goal of greater autonomy in document management.