Every time I attend Open House I come away with tips and ideas
that I will use in my own environment. It is a very worthwhile two days.
Mark Lester, Print Development Team Leader, OCÉ, UK
8.30
Welcome with coffee
9.00
Keynote: Digital Collaboration
The four layers of customer interaction, business interaction and content, compliance and policy rules, and data transactions have to converge. Mobile and browser front-ends must connect to a homogeneous digital collaboration infrastructure that does not restrict but empowers company staff to service in a flexible but still compliant manner. Max J. Pucher will discuss the incredible opportunities and substantial challenges for business and technology management.
10.00
Networking coffee break
10.30
Make your customer communication a unique experience in the digital age
Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating with data from multiple business applications. Content becomes an essential part of the context in Customer Engagement, and adaptive and goal-oriented service processes will result in a positive customer experience. The Papyrus Platform capabilities are unique in many ways. Forrester Research noted ISIS Papyrus as a leader with a most unique vision and “an adaptive platform with exacting results”.
In this session you will learn how:
11.15
Leverage smart document design concepts for cross channel delivery
Learn about the extended capabilities of the new Correspondence Framework Solution for administrative and end users, relieving IT of time-intensive document support. Business teams are enabled to create and manage content, templates and resources for batch, online, interactive and on-demand production of business correspondence. Smart design of templates and building blocks allow for unique multichannel output with interactivity and real-time feedback loop.
12.00
The great leap in cross channel eCommunication with optional print
This presentation will show how collaborative work of business and IT results in flexible and high-quality output for each delivery channel using dynamic formatting capabilities in combination with powerful output management.
13.00
Lunch
14.00
Transform mainframe architecture to eChannels, mobile, social and the cloud
Business solutions are built on an enterprise mobility strategy. The Papyrus Platform enables the new mobile workstyle, changing the way companies communicate internally and with their customers, making it convenient and secure while creating new revenue.
14.45
ACM-built business solutions optimize customer experience and deliver significant business benefits
In the Digital Age non-routine, collaborative, knowledge worker-centric activities will dominate how work is done in your organization - exceptions are the norm. See a full range of business solutions using straight-through processes to dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mail or social media
15.45
Networking coffee break
16.15
Cross-channel intelligent inbound mail Capture
All your inbound communication channels can be commonly managed by one single definition and events - routing mail through the different steps of classification, recognition and data extraction to validation and then distribution to users in different departments. Our integrated workflow capabilities and the supervised learning of our intelligent data capture technology continuously improve the system to get smarter results in reduced cycle time, lower labor costs and maximized human capital.
17.00
Brainstorming Session: Discuss with ISIS Papyrus management and solution architects
Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK
Hilton Brussels Grand Place
Carrefour de l’Europe 3
B-1000 Brussels
Belgium
www.brusselsgrandplace.hilton.com
T +32-2-548-4211
Grand Hotel Karel V
Geertebolwerk 1
3511 XA Utrecht
The Netherlands
T +31-30-23-37-555
Copenhagen Admiral Hotel
Toldbodgade 24-28
DK-1253 Copenhagen
Denmark
T: +45-33-74-14-14
Radisson Blu Strand Hotel
Nybrokajen 9
SE-103 27 Stockholm
Sweden
www.radissonblu.com/strandhotel-stockholm
T: +46-8-50-66-4000
To register for the ISIS Papyrus Strategy and User Conference please register online: www.isis-papyrus.com/registration
Sessions will be held in English.
ISIS Papyrus will provide coffee breaks and lunch at the conference hotels.
The ISIS Papyrus Strategy and User Conference is free of charge. Registration is required.
Christian Berchtold
ISIS Papyrus Europe AG
Alter Wienerweg 12
A-2344 Maria Enzersdorf
T: +43-2236-27551, F: +43-2236-21081
E-Mail: events@isis-papyrus.com