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  • slidebg1
    ISIS Papyrus Strategy and User Conference 2015
    The FOCUS is always on YOU!
    NEW Keynote Insights
    NEW Presentations and Demos
    NEW Discussion topics
    NEW Customer Case Studies
  • slidebg1
    ISIS Papyrus Strategy and User Conference 2015
    A Golden Opportunity!
    Executive-level Idea Exchange
    Effective Face-to-Face Meetings
    Focused Presentations of New Solutions
    Efficient access to Top-level Consultants
    Direct Discussions with your Peers
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    ISIS Papyrus Strategy and User Conference 2015
    Real-world Customer Case Studies
    Real-world project expectations
    Real-world documents and processes
    Real-world performance analytics
    Real-world reviews and projections

ISIS Papyrus innovates and delivers
Enterprise Software Solutions shaping the future.

Our mission is sharing experience - showing best practices
and innovative ways for treating your customer as an individual across all channels.

Hot Topics

Make your customer communication a unique experience in the Digital Age.

Leverage smart document design concepts for cross-channel delivery.

Transform mainframe architecture to e-channels, mobile, social and the Cloud

Empower the business with document Wizard solutions signed with electronic signatures.

Achieve greater efficiency to implement new business process applications with Adaptive Case Management Solutions

Every time I attend Open House I come away with tips and ideas
that I will use in my own environment. It is a very worthwhile two days.
Mark Lester, Print Development Team Leader, OCÉ, UK

Preview Videos

Get a first taste of demos and presentations at the Open House 2015

2015 Open House and User Conference Strategy Conference Agenda

8.30

Welcome with coffee


9.00

Keynote: Digital Collaboration

The four layers of customer interaction, business interaction and content, compliance and policy rules, and data transactions have to converge. Mobile and browser front-ends must connect to a homogeneous digital collaboration infrastructure that does not restrict but empowers company staff to service in a flexible but still compliant manner. Max J. Pucher will discuss the incredible opportunities and substantial challenges for business and technology management.


10.00

Networking coffee break


10.30

Make your customer communication a unique experience in the digital age

Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating with data from multiple business applications. Content becomes an essential part of the context in Customer Engagement, and adaptive and goal-oriented service processes will result in a positive customer experience. The Papyrus Platform capabilities are unique in many ways. Forrester Research noted ISIS Papyrus as a leader with a most unique vision and “an adaptive platform with exacting results”.
In this session you will learn how:

  • IT and Business can rapidly build new business process applications using ready solution frameworks
  • 360º view of the customer can be achieved to improve customer experience and increase customer loyalty
  • To use the platform’s cross-channel capability for a seamless and successful Customer Experience
  • How integration with your existing backend systems can be achieved
  • The platform can help you to embrace Mobile, Social & Cloud

11.15

Leverage smart document design concepts for cross channel delivery

Learn about the extended capabilities of the new Correspondence Framework Solution for administrative and end users, relieving IT of time-intensive document support. Business teams are enabled to create and manage content, templates and resources for batch, online, interactive and on-demand production of business correspondence. Smart design of templates and building blocks allow for unique multichannel output with interactivity and real-time feedback loop.

  • Design and delivery considerations for different output channels including mobile
  • Central resource management with versioning, change and release management
  • Include response options such as URLs, e-mail, SMS and e-forms for immediate 2-way communications
  • Interactive documents with prompt commands and Wizard for front office users
  • eDocuments: Your clients and team sign electronically and securely
  • Auditing and reporting

12.00

The great leap in cross channel eCommunication with optional print

This presentation will show how collaborative work of business and IT results in flexible and high-quality output for each delivery channel using dynamic formatting capabilities in combination with powerful output management.

  • Collect documents of batch/online/interactive origin (AFP/PDF/TIFFS/HTML/XML) in the central document pool
  • Powerful reformatting options allow for unique final document composition on each print and eDelivery channel
  • HTML5/PDF/SMS/e-mail/Mobile, printing considerations and available solutions
  • Two-way communication capabilities with response options in digital output
  • Powerful reporting on bounced e-mail, clicks and opened e-mail, printing and archiving

13.00

Lunch


14.00

Transform mainframe architecture to eChannels, mobile, social and the cloud

Business solutions are built on an enterprise mobility strategy. The Papyrus Platform enables the new mobile workstyle, changing the way companies communicate internally and with their customers, making it convenient and secure while creating new revenue.

  • Mobile Backend-as-a-Service
  • Sales and customer service solution Frameworks
  • Mobile Marketing
  • Mobile for Executives
  • Integration with Social channels
  • Deployment in the Cloud

14.45

ACM-built business solutions optimize customer experience and deliver significant business benefits

In the Digital Age non-routine, collaborative, knowledge worker-centric activities will dominate how work is done in your organization - exceptions are the norm. See a full range of business solutions using straight-through processes to dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mail or social media

  • Collaborative work and task management based on user profile
  • Adaptive and goal-oriented business processes supporting exception handling
  • Enhanced quality and speed in case completion in Customer Care and Call Center
  • HR and new customer on-boarding case management solution framework
  • Lead management solution framework – from suspect to prospect to pipeline
  • Contract generation and management solution framework

15.45

Networking coffee break


16.15

Cross-channel intelligent inbound mail Capture

All your inbound communication channels can be commonly managed by one single definition and events - routing mail through the different steps of classification, recognition and data extraction to validation and then distribution to users in different departments. Our integrated workflow capabilities and the supervised learning of our intelligent data capture technology continuously improve the system to get smarter results in reduced cycle time, lower labor costs and maximized human capital.

  • Every mail received in the organization is a known incoming event
  • An intelligent capture process starts extracting relevant information from structured and unstructured forms
  • A new case is automatically opened or content is routed to an existing case
  • Archiving of complete case, content and process

17.00

Brainstorming Session: Discuss with ISIS Papyrus management and solution architects

  • Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
  • Optimizing your investment by building an agile communication platform for the future
  • Discuss the requirements for the business graphical user interface (GUI)
  • Integrating inbound and outbound business communication as a business need
Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK

General Information

Lokationen

4 June 2015 - Brussels, Belgium

Hilton Brussels Grand Place
Carrefour de l’Europe 3
B-1000 Brussels
Belgium

www.brusselsgrandplace.hilton.com

T +32-2-548-4211

5 June 2015 - Utrecht, The Netherlands

Grand Hotel Karel V
Geertebolwerk 1
3511 XA Utrecht
The Netherlands

www.karelv.nl

T +31-30-23-37-555

10 June 2015 - Copenhagen, Denmark

Copenhagen Admiral Hotel
Toldbodgade 24-28
DK-1253 Copenhagen
Denmark

www.admiralhotel.dk

T: +45-33-74-14-14

11 June 2015 - Stockholm, Sweden

Radisson Blu Strand Hotel
Nybrokajen 9
SE-103 27 Stockholm
Sweden

www.radissonblu.com/strandhotel-stockholm

T: +46-8-50-66-4000

Enrolment

To register for the ISIS Papyrus Strategy and User Conference please register online: www.isis-papyrus.com/registration

Language

Sessions will be held in English.

Meals

ISIS Papyrus will provide coffee breaks and lunch at the conference hotels.

Fees

The ISIS Papyrus Strategy and User Conference is free of charge. Registration is required.

For more information please contact

Christian Berchtold
ISIS Papyrus Europe AG
Alter Wienerweg 12
A-2344 Maria Enzersdorf
T: +43-2236-27551, F: +43-2236-21081
E-Mail: events@isis-papyrus.com