AI-Driven BPM Innovation
Imagine directly translating your strategic business value streams into tangible results, bypassing traditional IT bottlenecks. Converse AI makes this possible. By focusing on your desired outcomes, you unlock new business agility and efficiency through the power of AI-driven process simplification.
Cost Savings
Leverage our Platform and powerful Designer Tools to accelerate your time to market, achieving up to 50% cost savings compared to traditional BPM development.
Faster Deployment
Rapidly modernize value streams with Converse AI — reduce deployment time by up to 90%, moving from process vision to concrete implementation in days, not months.
Fewer IT Bottlenecks
Drive business-led innovation and reduce IT bottlenecks by up to 95% with Converse AI's business-friendly conversational interface and no-code tools.
Build future-proof digital solutions with Converse AI: create adaptable business solutions that understand and respond to evolving customer needs through natural language.
From Tacit Knowledge to Digital Asset in Minutes
If You Can Describe It — You Can Build It
The Value Stream Perspective
Focus on the most important values in your business by thinking in terms of value streams. Each stage has clear goals, actions and business rules defined in natural language.
Create And Deploy Living Applications in Speed and Scale
Why Converse AI?
The Challenges You Face, Solved by Converse AI: If you're struggling with slow development cycles, scarce IT resources, or misaligned project outcomes, Papyrus Converse is the answer. We empower your business teams to build custom 'Living Applications' using a conversational UI and business terminology. This approach ensures every project is aligned with your goals from the very beginning.
Business-Led Development
Business Agility meets IT Governance. Empowered teams design, build, and deploy using business terminology.
Outcome-First Design
Begin with your desired results and build the path to achieve them.
Enhanced Team Capabilities
Bridge resource gaps through cross-functional collaboration.
Living Applications
Easily adapt and extend value streams to changing needs over time.
AI-Driven Efficiency
Automate complex tasks and improve decision-making with intelligent AI assistance.
Unified Content Hub
Access and manage all content from a single, centralized location.
Omnichannel Communications
Maintain consistent customer experiences across all channels.
Everything is Connected
Seamlessly unify data, processes, and people into a single, intelligent value stream.
Owlfie — The Embedded AI Agent
Owlfie is Papyrus Converse's embedded AI agent, powered by IBM watsonx, that assists knowledge workers by extracting document insights, suggesting best next actions, and streamlining decision-heavy workflows.
Converse is part of the Papyrus Platform, an AI-driven business agility platform that empowers business teams to rapidly design and deploy complex, end-to-end value streams. Our AI Assistant (Owlfie) streamlines complex tasks, accelerates development, and ensures smarter decisions by focusing on your desired outcomes.
Intelligent Document Analysis
Owlfie instantly extracts and summarizes critical information from inbound emails for claims, complex legal due diligence, and documents in archives.
Assisted Process Execution
Within Converse, Owlfie streamlines workflows by assisting teams with targeted searches. This helps them make informed decisions and generate new reports or contracts much faster.
Experience the Converse AI Advantage: Outcome-first design, business-led development with no-code tools, enhanced team collaboration, and continuous improvement. We streamline your process with a unified platform and deliver results through iterative, manageable releases.
Converse Designer & Composer
From Concept to Living Application
Start with existing knowledge. Converse transforms your business expertise into executable digital applications — from concept to deployment in days, not months.
No-Code Design for Business Teams
Used by multi-disciplinary teams of business professionals, creating their own conversational business applications and delivering outcome aligned with business objectives without ever writing a line of code.
Assemble in ONE Step
Business professionals can import the design of the managers and assemble it in ONE step, ensuring that business goals are met and corporate policies are adhered to.
Converse Designer | iPad
Designed for business leaders to outline initial process designs on iPad with focus on the essentials: stages, goals, actions and business rules. Define business objectives in natural language as value stream stage goals.
Converse Composer | Web
Designed for business experts and analysts to edit, extend and refine value stream definitions. Assign responsibilities, refine the ontology, govern compliance through natural language rules, and integrate with core systems via Papyrus Adapters.
Make Your Policies Transparent and Executable
Define compliance rules in natural language and set enforcement levels. Business rules are fully transparent and meaningful to all users of the system.
Take Advantage of Connected Technologies
Converse combines all the aspects you need for your business applications.
Converse uniquely integrates:
- A collaborative work environment
- Compliancy checking
- Flexible process execution
- AI-powered user trained agent
- Integration with data from any system
- Content accessible anytime from anywhere
- Cross-channel business communications
- IBM Process Mining
This is enabled and brought to life by:
- A conversational AI
- Natural language compliance rule and goal definition
- Business terminology
- Easy form definition
- Guided non-tech deployment of new definitions
- Simulation and testing
- Seamless integration with other services
Business Terminology
Each business uses their specific terminology. The concepts and relations used in the everyday language can easily be defined in the business applications. Rules and goals are written based on the business language. This way, they are understandable and meaningful to all users of the system.
To ship an order that is placed by a customer that lives in country Austria, the customer must be assigned to an agent
To write sentences, you need Verbs
Converse Client — The Digital Workplace
Browser | Tablet | Mobile — Whether in project management, claims handling or service ticket — business collaboration benefits from fast, seamless processes and effortless experience without media breaks. Converse lets you automate and optimize work to compete successfully with greater speed and agility!
How Does the Conversational AI Guide Knowledge Workers?
The Conversational User Interface guides knowledge workers in the process execution, helping achieve their business goals by suggesting the Best Next Action, powered by Papyrus patented AI Learning algorithm.
The user interface, by design, does not require coding. The conversational command interface understands semantic meaning through Natural Language Processing using the Business Ontology. The actions are to be completed, constrained by business rules to ensure compliance, and are stored in a 'conversational memory' for effective machine learning and auditing.
Active Guidance by The User Trained Agent
Artificial intelligence (AI) user-trained technologies represent a huge leap forward in efficiency, flexibility and overall business agility. Harnessing the power of our Digital Workplace and Platform technology delivers a superior total employee and customer experience (TX) and empowers your business teams to experience a single, connected, end-to-end journey — from request to closure.
Turn Conversations Into Business Transactions
Collaborate through a conversational interface to do work most efficiently and in compliance with the company goals and policies. Interacting with colleagues, partners or customers is one of the main tasks for companies in any kind of work or value stream.
Efficient interaction, seamless collaboration and integrated content services gives the knowledge worker a 360-degree view that provides the complete information over the current state and past events in that particular stream.
Manage Documents With Content Services
Integrated content services such as versioning, extraction and use of metadata for all your documents. Converse uses the services of our 'All in ONE' document lifecycle platform to satisfy various needs for document creation and multi-channel delivery.
Automate by Using Capture Technology
Automatic capture of relevant data and implicit training of the capture engine while the user works with the system ensures the lowest possible maintenance effort for storing and finding your documents in the given business context.
The flexible process definition provides the ability to keep track of the progress of the document approval cycle by the business and gives the knowledge worker all the tools to understand which tasks are still outstanding to reach the best possible outcome.
Building Business Value Streams on the Papyrus Platform
Seamless Integration with Existing Applications
Papyrus Platform Advantages
- Seamlessly integrated component system
- Provides a 360 degree view of the customer case
- Built on one source
- Unlimited scalability across operating systems
- Available on desktop, tablet, browser and mobile
- Deployment in the Cloud, Windows, UNIX and mainframe
Frequently Asked Questions
Papyrus Converse is an AI-driven no-code business agility platform that empowers business teams to rapidly design, deploy and adapt complex, end-to-end business value streams. It uses natural language processing and the Owlfie AI assistant (powered by IBM watsonx) to enable business-led development without traditional programming.
Owlfie is Papyrus Converse's embedded AI agent, powered by IBM watsonx. It assists knowledge workers by instantly extracting and summarizing critical information from inbound emails, claims, legal documents and archives. Within process execution, Owlfie streamlines workflows with targeted searches, suggests Best Next Actions, and helps generate reports and contracts faster.
A no-code value stream platform allows business professionals to design, build and deploy business applications using a conversational interface and business terminology — without writing a single line of code. Papyrus Converse achieves this through its Designer (iPad), Composer (web) and Client (browser/tablet/mobile) tools.
Papyrus Converse integrates seamlessly with existing enterprise applications including SAP, Salesforce, ServiceNow, Guidewire and Office 365. It supports Web Services (REST), SOAP, HTTPS, email protocols (SMTP, POP3, IMAP), mainframe connectivity (JES 2/3, CICS, MQ), databases (Oracle, DB2, MS-SQL, ODBC), and security standards (LDAP, OKTA, SAML, OAuth2.0).
Papyrus Converse is used across industries including banking, insurance, fund management, credit card services, customer care, direct marketing, utilities, healthcare and telecommunications. Any business domain with complex, decision-intensive processes benefits from Converse's transparent and agile process management.
Converse Designer is an iPad application for business leaders to outline initial process designs, focusing on stages, goals, actions and business rules. Converse Composer is a web-based tool for business experts and analysts to edit, extend and refine those value stream definitions, assign responsibilities, define compliance rules, design forms and integrate with core systems.
Related Videos
Gartner Business Solution Summit
Tutorial | Papyrus Converse
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Let's Talk — Digital Business Applications
Papyrus Converse
Papyrus Converse | Creating Applications
Papers and Case Studies
Ready to transform your business processes?
See how Papyrus Converse can accelerate your digital transformation — from process vision to concrete implementation in days, not months.