Application Support
Our software provides you with the tools to design your own documents, workflows, and business applications. For application definition issues, we provide first-level analysis and advice on how to proceed.
Product Support & Maintenance
Expert assistance from our global team of specialists. We're here to help you succeed with Papyrus Software.
In Papyrus Software Support, we provide our customers with a dedicated team of experts to assist with requests relating to Papyrus Software products. Whether you need support reporting and solving issues with Papyrus Software, requesting the latest software version or even making suggestions for new Papyrus features, our global support team is ready to help.
Expert support centers in America, Europe and Asia
Regular updates with enhancements and corrections
ISIS Papyrus server for updates and data exchange
Free annual disaster authorizations for production
What We Offer
Support Services
Core Service
Technical & Functional Product Support
Our dedicated team provides personalized case handling; managing your issues and questions from request to resolution and, where necessary, suggesting solutions or delivering software fixes in upcoming versions or as hotfixes.
Software Maintenance
Our software releases contain both product innovations and stability extensions, available on request from Papyrus Software Support or via your Customer Care Representative.
Feature Requests
Submit feature requests directly to Papyrus Software Support. They will be reviewed and you can expect an answer if they will be included in an upcoming future release.
Software Upgrades
To upgrade your existing Papyrus installation, refer to the documentation of the product(s) to be upgraded. Contact us to help assess your situation and identify upgrade paths.
Technical Reference
Product Releases & Lifecycle
Current version support status, operating system compatibility, and technical requirements
V7.9
Active
Currently shipping and actively supported through provision of service packs (SPs)
V7.8
Limited
Supported until December 2024
V7.7
Limited
Supported until February 2024
V7.1-7.8
Update Recommended
Update to latest release level recommended
ISIS Papyrus fully supports the currently shipped product release as well as the previously delivered version for one more year after a new version becomes available. For details about extensions and improvements see "Main updates" in "Papyrus Software Release Notes General Information".
ISIS Papyrus can guarantee full support with bug fixes (delivered through SPs) as well as hot fixes only for the currently supported versions.
ISIS Papyrus accepts support inquiries for any software version and tries to assist with configuration issues, etc., to the best of our ability.
ISIS Papyrus will also attempt to provide bug fixes for unsupported previous releases (out of maintenance) for customers facing production critical problems.
Solutions are always subject to analysis results after replication in ISIS Papyrus labs.
Windows
8, Server 2012+
Linux x86 / z/Linux
SLES V11, RHEL V6+
AIX
V6.1+
z/OS
V2.3+
VMWare
ESX Server
Discontinued by Software Vendor
Support for Solaris V10 discontinued by December 31, 2024. Maintenance till December 31, 2025.
Support for HP-UX/Itanium (11.31) discontinued with Papyrus V7.8 due to vendor end of support.
Support for plugins is changing for some modern web browsers because of security, performance and stability issues. Companies may stay with a browser vendor version which supports plugins.
ISIS Papyrus is committed to continue support for browsers that support plugins:
Internet Explorer FirefoxWith Papyrus WebClient we provide an alternative technology which fits into a modern web-applications stack.
For details please consult the official technical documentation "General Software Installation and Product Authorization Installation and Administrator Guide".
Worldwide Coverage
Global Support Centers
08:00 – 18:00 CET
09:00 – 18:00 CST
08:00 – 18:00 SGT
24/7 support available upon request
Ready to Get Support?
Submit a product support request and a member of the Papyrus Product Support Team will contact you promptly. Our global team is ready to help you succeed.