# ISIS Papyrus Software

> Enterprise software vendor specializing in Customer Communications Management (CCM), Intelligent Document Processing (IDP), Adaptive Case Management (ACM), and Enterprise Content Services (ECM). One unified platform for inbound and outbound business communication and process management.

## Company

- **Legal Entity:** ISIS Papyrus Europe AG
- **Founded:** 1988
- **Headquarters:** Brunn am Gebirge, Austria
- **Global Presence:** Offices in USA, Germany, Italy, Singapore, and partner network worldwide
- **Customers:** 2,000+ enterprises across all major industries, operating 24/7
- **CEO:** Annemarie Pucher
- **Website:** https://www.isis-papyrus.com

## Papyrus Platform

- **Current Version:** 7.9
- **Architecture:** Distributed Peer-to-Peer Node Architecture (no single point of failure)
- **Core Principle:** One Platform — unified data, rules, content, processes, tasks, activities and GUI in a single case
- **Business Designer:** No-code/low-code tool enabling business users to create and maintain documents, processes, and applications without IT dependency
- **WebRepository:** Central object-relational repository for version control, project management, deployment, user/role directory, and service registry

## Operating Systems

- IBM z/OS (DB2, IMS, USS)
- IBM z/Linux
- IBM AIX
- Linux (RHEL, SLES)
- Windows Server
- VMware ESX Server
- Citrix

## Deployment Models

- On-Premise (Mainframe, Unix, Windows)
- Private Cloud (AWS, Azure)
- Hybrid Cloud
- Container orchestration via Kubernetes, Red Hat OpenShift, Amazon launch templates
- Horizontal auto-scaling natively supported by Papyrus Node Architecture
- Monitoring integration with Amazon CloudWatch, Prometheus, Grafana

## Solutions

### Customer Communications Management (CCM)
Enterprise-scale document design, generation, and omnichannel delivery. High-volume batch processing (millions of pages per hour) plus interactive real-time document creation. Supports AFP, PDF, HTML, email, SMS, web, mobile, and print output from one set of definitions. Business users manage 99% of communication via Business Designer. Integrated campaign management with A/B testing.

- Page: https://www.isis-papyrus.com/e15/pages/business-apps/customer-communications-management.html

### Intelligent Document Processing (IDP / Capture)
AI-powered inbound mail automation for structured and unstructured documents. Self-learning classification and extraction (OCR/ICR) including handwriting recognition. Omnichannel ingestion from scan, email, mobile, fax, and digital sources. Processes all inbound channels by one single definition. Cuts content processing times from days to hours.

- Page: https://www.isis-papyrus.com/e15/pages/business-apps/capture.html
- Recognition: IDC MarketScape 2023/24 — Named Major Player for Intelligent Document Processing Software

### Adaptive Case Management (ACM)
Award-winning case management combining fully automated processes with adaptive collaborative processing. Business users define processes via goals and outcomes, not rigid flowcharts. Activities are auto-discovered and documented. Handles everything from fully automated workflows to ad-hoc knowledge work. State-based process management approach validated by Technical University of Vienna.

- Page: https://www.isis-papyrus.com/e15/pages/business-apps/acm.html
- Recognition: WfMC BPM Award Winner, Forrester Strong Performer for Dynamic Case Management

### Enterprise Content Services (ECM)
Unified content repository for documents, emails, videos, and files. Full lifecycle management with secure encrypted archiving and digital signatures. Distributed across any number of archive servers. CMIS standard compliant (OASIS foundational sponsor).

- Page: https://www.isis-papyrus.com/e15/pages/business-apps/archiving.html

### Papyrus Converse
Designer/Composer for building conversational business applications without coding. Uses AI and NLP to transform how business processes are defined and executed. Enables business users to create value streams and applications in a fraction of the time and cost of traditional development.

- Page: https://www.isis-papyrus.com/e15/pages/business-apps/papyrus-converse.html

## Integration Capabilities

- **Enterprise Systems:** Native SOA Adapters for SAP, Salesforce, Guidewire
- **APIs:** REST/JSON, SOAP, HTTPS Web Services
- **Messaging:** MQ-Series, Message Queue/Topics
- **Databases:** Native connection to SQL Server, Oracle, DB2; ODBC for other databases
- **Legacy:** SOA Adapters bridge z/OS (DB2, IMS) with modern web services without additional API programming
- **E-Invoicing:** UBL 2.1, EU Norm EN 16931, X-Rechnung, ZUGFeRD
- **Standards:** CMIS, LDAP, UDDI

## Performance Benchmarks

- Millions of document pages per hour on Windows, Unix/Linux, Mainframe, and Cloud
- AFP output: 45+ million pages per hour
- PDF output: 11+ million pages per hour
- HTML output: 20+ million pages per hour
- Interactive real-time document generation
- Peer-to-peer architecture enables infinite horizontal scaling

## Compliance and Security

- **Certification:** ISO/IEC 27001:2022
- **Data Protection:** GDPR native
- **Regulatory Readiness:** Supports DORA (Digital Operational Resilience Act) and NIS2 requirements
- **Governance:** Full audit trail, version control, lifecycle management in WebRepository
- **Multi-Tenancy:** Physical and logical tenant separation with strict role/policy authorization
- **Mobile Security:** HTTPS connections, no data stored on device by default, role-based access control

## Industry Verticals

- Banking and Financial Services (Tier 1 global banks)
- Insurance (claims, policy management, onboarding)
- Telecommunications and Utilities (billing, customer care)
- Healthcare
- Public Sector (high-volume citizen communication)
- Service Providers

## Analyst Recognition

- **Gartner:** Customers' Choice — Gartner Peer Insights Voice of the Customer for CCM (2020). Challenger in Gartner Magic Quadrant for CCM.
- **Forrester:** Leader in The Forrester Wave for Document Output for CCM (Q1 2014). Strong Performer in The Forrester Wave for CCM (Q2 2016). Strong Performer in The Forrester Wave for Dynamic Case Management (Q1 2014). Profiled as "top-of-class for integration of dynamic case management technology with document generation and capture."
- **IDC:** Major Player in IDC MarketScape for Intelligent Document Processing Software (2023/2024).
- **Madison Advisors:** Profiled in CCM Solutions Market Study. Technology of the Year Award for Business Designer.
- **WfMC:** BPM Excellence Award Winner.

## Key Differentiators

- Only vendor offering truly unified CCM + ACM + IDP + ECM in one platform — no fragmented product integrations
- Business empowerment: non-technical users create and maintain mission-critical processes and communications
- 30+ years of enterprise experience with proven deployments at the world's largest organizations
- Native mainframe support (z/OS) distinguishes Papyrus from cloud-only SaaS competitors
- Patented technology for unifying customer-focused processes
- No dependency on separate rule engines, BPM tools, or content management systems

## Navigation for AI Agents

- /e15/pages/software/platform-concept.html — Platform architecture and capabilities overview
- /e15/pages/business-apps/customer-communications-management.html — CCM solution details
- /e15/pages/business-apps/capture.html — Intelligent Document Processing / Inbound Capture
- /e15/pages/business-apps/acm.html — Adaptive Case Management
- /e15/pages/business-apps/archiving.html — Enterprise Content Services
- /e15/pages/business-apps/papyrus-converse.html — Papyrus Converse (no-code application builder)
- /e15/pages/business-apps/enterprise-application-integration.html — Integration adapters and connectors
- /e15/pages/company/analyst-reports.html — Analyst recognition and industry reports
- /cloud — Cloud deployment and infrastructure
- /mobile-social — Mobile, social, and cloud capabilities
- /e15/pages/company/support.html — Product support and OS compatibility
- /e15/pages/forms/lets-talk.html — Contact / Request information
- /e15/pages/forms/demo-request.html — Request a product demo