Optimize Workflows
Eliminate non-value activities and fix bottlenecks in digital processes to improve efficiency.
Professional Seminar
Lean Process Excellence
with Papyrus Converse
Boost efficiency and quality with our two-day Lean Management Seminar. Learn to analyze, design and improve processes from the customer's perspective using data-driven approaches.
Prof. Dr. Thomas Liebetruth
Expert, Coach, Lecturer, Author & Speaker
CBPP Certified
Business Coach
Transform Your Processes
This seminar combines Lean Management and Operational Excellence with Papyrus Converse to help regulated industries—banking, insurance, telecom—avoid the trap of "digitizing inefficiencies." Participants will learn to systematically analyze and redesign processes from a customer-centric, data-driven perspective. The seminar emphasizes practical application and peer exchange to deliver solutions that go beyond standard best practices, ensuring technology truly drives efficiency rather than just automating flawed workflows.
Why This Matters
Many digital transformation projects fail because they automate broken processes. This seminar teaches you to identify and eliminate waste before digitizing, ensuring your technology investments deliver real value.
What You'll Learn
Key Takeaways
After completing this seminar, you will have practical skills to transform your organization's processes.
Apply Lean Tools
Use Gemba, 5S, and Kata methodologies to drive continuous improvement in your organization.
Design & Measure
Map value streams and leverage process mining for data-driven decisions and insights.
Execute Strategy
Build actionable roadmaps to successfully transform your internal operations.
Seminar Content
Topics Covered
A comprehensive curriculum designed to give you practical, applicable knowledge.
1
Lean Fundamentals & Process Understanding
- Master value creation, waste reduction, and Lean principles for digital work
- Using Gemba walks and BPMN modeling to eliminate media breaks
2
Methods of Continuous Improvement
- Structured approach using CIP and Kata
- Root cause analysis with the 5 Whys and Ishikawa
- 5S and shop floor management
3
Process Analysis & Design
- BPMN process modeling and analysis versus value stream-oriented design
- Identification and reduction of media breaks and interface issues
4
Digital Support for Operational Excellence
- Use Papyrus Converse for process management
- Fundamentals of process mining for data-driven analysis
- Use of dashboards for control and transparency
5
Implementation & Change
- Fundamentals of change management in process projects
- Developing a customized Lean roadmap
6
Exchange & Practical Work
- Apply concepts in group work to your own organization
- Discussion of challenges and solutions for different industries
Two-Day Program
Seminar Agenda
An intensive two-day journey from Lean fundamentals to practical implementation with Papyrus Converse.
Day
1
Lean Foundations
Welcome and Introduction
Lean Fundamentals I: Value Creation and Waste (Traditional and Digital)
Group Work/Discussion: Value Creation and Waste in Your Processes
Lean Fundamentals II: Lean Principles and Tools - Virtual Chalk Circle/Gemba Walk
Kata Coaching
CIP and Kata Coaching: Group work on root cause analysis using various tools
Lean Fundamentals III: 5S, Shop Floor Management, Process Analysis (BPMN)
Day
2
Papyrus Converse & Implementation
Introduction to Papyrus Converse
Process design with Papyrus Converse, focusing on value stream through group work
Dashboards with Papyrus Converse for continuous improvement and shop floor management
Process mining for process analysis with Papyrus Converse
Fundamentals of change management
Lean roadmap: Identifying next steps for your organization
Your Instructor
Prof. Dr. Thomas Liebetruth
Expert, Coach, Lecturer, Author & Speaker for Process Management and Operational Excellence
Prof. Dr. Thomas Liebetruth is Professor of Business Administration with a focus on Logistics and Process Management at OTH Regensburg University of Applied Sciences. He is a certified Business Coach and Certified Business Process Professional (CBPP) and runs the blog better-process.com, where he writes about effective process management and organizational improvement.
OTH Regensburg
CBPP Certified
Business Coach
better-process.com
Choose Your Date
Available Sessions
Two identical sessions available. Select the date that works best for your schedule.
October
13 – 14
2026
Monday – Tuesday
November
17 – 18
2026
Tuesday – Wednesday
€1,500 / person
Seminar Investment
What's Included
- Two full days of expert instruction
- Hands-on exercises with Papyrus Converse
- Comprehensive course materials
- Certificate of completion
- Networking with peers
Venue
Seminar Location
Papyrus Software Headquarters
ISIS Papyrus Europe AG Papyrus Platz 12345 Brunn am Gebirge
Vienna, Austria
Vienna Airport 25 min
Free Parking
Ready to Transform Your Processes?
Register now and take the first step towards operational excellence. Limited seats available for each session.
Register Now