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    ISIS Papyrus Open House and User Conference 2020
    The FOCUS is always on YOU!
    NEW Keynote Insights
    NEW Presentations and Demos
    NEW Discussion topics
    NEW Customer Case Studies
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    ISIS Papyrus Open House and User Conference 2020
    A Golden Opportunity!
    Executive-level Idea Exchange
    Effective Face-to-Face Meetings
    Focused Presentations of New Solutions
    Efficient access to Top-level Consultants
    Direct Discussions with your Peers
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    ISIS Papyrus Open House and User Conference 2020
    Come celebrate our 30-year anniversary at our new Austrian headquarters
    Enjoy the relaxed elegance of the Opening Gala Event.
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    ISIS Papyrus Open House and User Conference 2020
    Real-world Customer Case Studies
    Real-world project expectations
    Real-world documents and processes
    Real-world performance analytics
    Real-world reviews and projections
  • slidebg3
    ISIS Papyrus Open House and User Conference 2020
    One-on-One
    Face-to-Face
    Hands-On
    YOUR questions answered
    YOUR solution demoed
    YOUR project discussed
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    ISIS Papyrus Open House and User Conference 2020
    Management Circle Seminar
    Executive Exchange
    Strategic Discussions
    Planning the Future
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    ISIS Papyrus Open House and User Conference 2020
    Viennese charm,
    Business and Networking
    at the same place and time,
    this happens only at the ISIS Papyrus Open House!
    Detlef Zeger, SV SparkassenVersicherung

Hot Topics 2020

Papyrus Platform – The Hub

Digital Transformation Roadmap

A digital communication platform brings maximum value when used as a central hub. Spanning across physical and digital, it drives customer experience with support for high-volume output, interactive communications and real-time digital messages with feedback loop. Overcome digital transformation challenges by taking a strategic approach! Unify document templates, allow for creative layouts by business users and deliver in an end-to-end process with real-time dashboards capturing all events in a hub.

A Cockpit for End-to-End Job Management

Papyrus provides tracking, tracing, monitoring and interacting with all enterprise-wide jobs, performing task management, starting with receiving the data and routing it through stages for final multi-channel delivery.

Enterprise Mobile Platform

Enterprise Mobility is at the core of Papyrus Software’s new way of working. With applications running natively on all leading mobile devices, enterprise users can communicate, take actions, track events, send requests and receive notifications with a direct back-office connectivity and smooth interactions with your CRM, BPM, ERP and database systems anytime and anywhere, even when out of the office.

Transparency and Traceability

Papyrus delivers a central cockpit with all channels, users, tasks and activities presented in a unified view to understand which communication and process has taken place, when, with whom and via what channels (inbound and outbound), even when crossing channels in parallel conversations.

Collaborative Content Services – A Better Way to Work

Are you wondering what to do next with your Content Services? Collecting all content (documents, e-mails, messages, voice, chat, photos, videos, drawings and processes) in a central depot increases agility and productivity of knowledge workers by providing all the information at their fingertips!

Robotic Process Automation (RPA) – A New Buzzword?

Training machines to intelligently recognize patterns in documents and messages highly automates unstructured content recognition. For many years, Papyrus has used this remarkable technology to increase efficiency, utilizing Papyrus Service Tasks to connect to back-end systems. But what really improves business capability is the ‘User Trained Agent’ (UTA). It applies machine learning for interactive process discovery and pattern recognition.

Facilitated Integration with Existing Applications and Devices

Learn about the benefits of deploying standard SOA Adapters with support for a wide range of protocols in an Enterprise Service Bus.

  • Online channels/portals – Web Services, REST, SOAP, HTTPS
  • E-mail/notifications – SMTP, POP3, MAPI, IMAP, SMS
  • Mainframe – JES 2/3 & CICS, MQ
  • Databases – Oracle, DB2, MS-SQL, ODBC
  • Business application integration – SAP, .Net, FILE, MQ, SNMP, CMIS

Outbound Communications

Omni-Channel Customer Communications

Your customers don’t care about communication channels – they want to start a transaction in one channel and continue it in another, without losing transparency and level of service. This requires a new Omni- channel engagement model that goes beyond disconnected channels, running seamlessly across touchpoints and communication channels with back-office integration in real time. The consistency of a conversation is ensured by linking all interactions to a customer case across the entire customer journey.

Campaign Communications – Marketing Journeys

Make use of communication campaigns as an integral part of your digital marketing. Attractive cross-channel template/message design and user-friendly campaign management with A/B testing can be automatically mailed at the best time of day or week, based on historical data and integrated with the existing CRM engine.

Change Management for Documents – Cost Effective and Efficient

The new Business Designer provides a document/letter process solution with a highly efficient and cost-effective workflow from template creation through change management, approvals and version control to printing and e-delivery.

E-invoicing with Automated Payment Collection

E-invoicing has become an important topic around the world as companies benefit from significant cost savings and enhanced compliance. Papyrus is ready for this global rollout and topics that go beyond. We can use data from any existing enterprise billing system, in any style and format – improving your payment cycle and cash flow with a multi- channel automatic time-triggered Payment Collection Process.

Inbound Capture

User-Trained Inbound E-Mail and Document Capture

Training machines to recognize documents and messages while continuously optimizing data capture is a remarkable technology to increase efficiency. The new Business Designer supports non-technical users to ad-hoc train state-of-the-art classification processes for machine learning, utilizing pattern recognition to increase accuracy and efficiency of data capture in fixed-form and free-form e-mails, scans, fax, PDFs, office documents and handwritten information.

Ready to Start Building Value Streams?

Incident Management – The Way to Customer Engagement Excellence

Most customer service solutions can’t keep up with today’s customer engagement requirements. Customers want to experience a quick and correct response the first time using their preferred communication channel. Companies are looking to deliver satisfying and accurate services while raising employee efficiency. Papyrus Ticketing serves as a new system of engagement across a number of departments, helping companies increase employee productivity and deliver top-notch service for enhanced customer satisfaction.

Customer Contact Center – Here Every Interaction Counts

The value Papyrus Software can bring to your Customer Contact Center is a central cockpit containing contact history, access to customer data, documents and communication channels in a single user interface. Agents can work in different ways toward a common goal in a 360-degree view of the customer and can directly accept requests via telephone, video call and other channels (e-mail, letter, chat etc.) in a single cockpit.

Experience a Mind Shift

Papyrus Converse

Papyrus Converse is the key innovation that gives business professionals the power to design their Value Streams and materialize ideas accurately and quickly. With easy access to expert technology through a radically simplified interface, users can create and execute processes without design, creating their own conversational business applications and delivering outcomes at speed and scale with no coding needed. This technology you cannot afford to overlook.

"An interesting and very productive conference. Personal interaction can really not be replaced."
Helvetia Insurance, Nils Gommans, Team Lead Document Systems

Preview Videos

Get a first taste of demos and presentations at the Open House 2020

Open House Agenda

Monday, 27 April - Sessions

8.30

Welcome with coffee


9.00

Keynote
Speaker: Max J. Pucher - CTO Papyrus Software


9.45

Enabling Business Engagement by Thinking in Value Streams
Speaker: Annemarie Pucher – CEO Papyrus Software

A value stream typically starts with an incoming request per phone, e-mail, portal or printed letter. Such requests can be handled in an automated way (RPA) or may require human judgment – employees who have the right skills, availability and authority to handle specific types of requests.


10.30

Networking coffee break


11.00

Unified document and message design for digital and traditional business

Attractive cross-channel template/message design is supported by the user friendly Business Designer achieving consistency and a ‘One Company - One Voice’ superior customer experience (CX).


11.45

Campaign Communications – Marketing Journeys

Experience how business teams can manage and create campaigns for a multi-channel delivery, capturing all communication events allowing for automated and interactive response management.


12.10

A Cockpit for 'end-to-end' enterprise job management

Move beyond disconnected Omni-Channel communications and control your outbound channels and the feedback loop in a unified dashboard for the Operator.


12.30

Sharing experiences – Guest speaker
Enabling successful Customer Engagement and Business Empowerment

Speaker: Diana Caballero, Director Program Management, Dow Jones


13.00

Lunch


14.00

Solution Showcase Panel

  • Customer Contact & Service Center – All Roads Lead to Customer Experience
    Solutions must go beyond isolated communication channels, website, email, social, mobile, chat, scans and make information seamlessly available to employees and systems in a 360 degree view. Transparency and increased efficiency are supporting the end goal of enhancing customer experience.
  • Ticketing and Incident Management – A unified UI makes Service Teams more productive
    Papyrus Ticketing serves as a new system of engagement across a number of departments, helping companies increase employee productivity and deliver top-notch service for enhanced customer satisfaction.
  • E-Invoicing multi-channel Payment Collection Process – For improved Cash Flow
    Papyrus e-invoice design and delivery in PDF/HTML and UBL/XML is a full live-cycle solution. But what even more improves your e-invoice process is the integration with the payment data automated by rules (A/B testing) and the multi-channel mailing process.

15.30

Networking coffee break


17.30

Ask the expert session

Discuss with the ISIS Papyrus management and solution architects:

  • Translating company goals into a strategy that consolidates ECM, CRM and BPM
  • Optimizing your investment by building an agile communication platform for the future
  • Discuss the requirements for the business graphical user interface (GUI)
  • Integrating inbound and outbound communication as a business need

Tuesday, 28 April - Sessions

8.30

Welcome with coffee


9.00

Keynote: Omni-Channel Communication – A Hub for digital & traditional interactions
Speaker: Annemarie Pucher – CEO Papyrus Software

Excellence in Omni-Channel support needs a CCM platform for achieving an outstanding customer experience.


9.30

Blockchain-secured Collaborative Content Services – A better way to work

Knowledge workers need all information at their fingertips for collaborative work in a case. They must find, view, send and possibly resend information. WebPortal access to documents and e-mail utilize the short-term WebArchive to control and monitor real-time, responsive communications with back-office user integration.


10.00

Integrating with existing applications and legacy

Simplified integration, interoperability and connectivity asks for a SOA handshake integration agreement - platform independent and loosely coupled - between the enterprise business application and the Papyrus platform.


10.30

Networking coffee break


11.00

Advanced Capture automates all inbound mail channels

User-trained Capture and teaching the machine to improve the intelligent data capture is a remarkable technology provided by the Papyrus Business Designer being part of the Capture platform. All inbound channels are managed by one single definition and by events, routing mail through the optional steps of classification, extraction and validation and finally into the business workplace.


11.30

Adaptive Case Management – Building your Value Streams!

See the full range from straight-through processes through dynamic processes to completely unstructured processes. ACM puts people at the center of a process and allows them to intervene and apply their judgement to adapt to concrete business situations to achieve best possible outcomes. ACM empowers the Business to model its Value Streams with detailed processes and rules.


12.00

Papyrus Converse – Technology you cannot afford to ignore!

Experience a mind-shift. With a radically simplified user interface Business can create and execute processes without design, creating their own conversational business applications and delivering outcomes at speed and scale with no coding needed. This brings a whole new perspective on implementation of Business Value Streams.


12.30

Sharing experiences – Guest speaker
Customer Communication in Change

Helvetia Insurance


13.00

Lunch


14.00

Analyst Session – IDC
Marci Maddox, Research Director, Enterprise Content Strategies, IDC


14.30

Enterprise Mobile Platform – The new way of working mobile

Enterprise Mobility is in the core of the new ways of working. Learn about best practices for going mobile, see applications running natively on all leading mobile devices. Smooth interactions with your CRM, BPM, ERP and database systems are possible even when out of the office. Hear real-world success stories and cautionary tales.

2019 Open House and User Conference

The Management Circle Seminar contains inspiring interdisciplinary topics
and connects discussions in a relaxing atmosphere.

This seminar is dedicated to enterprise management and directors who like to exchange experience and ideas with their peers on strategic IT subjects. The ISIS Papyrus Executives will present four short presentations including different perspectives of important current and future IT topics and how you can leverage more of your current Papyrus investment. This will lead into a moderated, interactive communication exchange and later open discussion.

Moderated by industry experts:

  • Balint Ladanyi, Regional Head of IT, Agfa Healthcare
  • Hans Schlömer, Director IT, HDI/Talanx Insurance
  • Marci Maddox, Research Director, Enterprise Content Strategies, IDC
  • Diana G. Caballero, Director Program Management, Dow Jones

Monday, 27 April - Management Circle Seminar

9.00

Opening Keynote


10.00

Keynote: Enabling Business Engagement thinking in Value Streams


10.30

Networking coffee break


11.00

Discussion: The Digital Transformation Roadmap


12.15

Case Study: Dow Jones – Enabling successful Customer Engagement & Business Empowerment


13.00

Lunch


14.00

Solution Showcase Panel:

  • Customer Contact Center
  • Ticketing/Incident Management
  • E-Invoicing with Multi Channel Payment Collection

15.30

Networking coffee break


16.00

Discussion: Improving the Content Supply Chain for a better way to work


17.00

Discussion: How can RPA/AI and machine learning impact document capture and content services?


Tuesday, 28 April - Management Circle Seminar

9.00

Keynote: Omni-Channel Communication – A Hub for digital and traditional interactions


9.30

Discussion: Designing for Omni-Channel – A Redesign Project


10.30

Networking coffee break


11.00

Solution Showcase: Unified Omni-Channel design, integrated process design and operations hub


12.30

Analyst session: IDC Report
Marci Maddox, Research Director, Enterprise Content Strategies, IDC


13.00

Lunch


14.00

Case Study: Helvetia


14.30

Discussion: Ready to start building Value Streams?


Packed with new ideas and inspiration we return home to put this into action.
Martin Mögle, Finanz-Informatik Technologie Service

General Information

Travel Information

Conference Location

Papyrus Software Park
Papyrus Platz 1
Brunn am Gebirge/Vienna
Austria

Enrollment

To register for the ISIS Papyrus Open House and User Conference 2020, please register online: www.isis-papyrus.com/register-OHA

Language

Sessions will be held in English and German.

Meals

ISIS Papyrus will provide lunch on both conference days at the Papyrus Software Park.

Fees

Participation at the Open House and User Conference and the Management Circle Seminar is free of charge. Registration is required.

Currency

The local currency is the Euro. Most leading credit cards are accepted.

Travel Information

By plane:
From Vienna International Airport you can take a taxi or rental car to get to the Papyrus Software Park and our conference hotels. The trip takes about 30 minutes. Airport taxi service starts at € 33.
By car:
In general coming from the airport on the Autobahn, follow the signs to Graz on A4, change to S1, then to A21 and take Exit 36 ‘Brunn am Gebirge’ or coming from the West Autobahn A1, change to A23 and take Exit 36 ‘Brunn am Gebirge’.
Travel Maps: www.isis-papyrus.com/travelinfo

Hotel Reservation

We have reserved rooms at three close-by hotels (subject to availability):
Hotel Babenbergerhof
Babenbergergasse 6, 2340 Mödling
The Hotel Babenbergerhof is located close to the ISCC in Mödling, on the outskirts of Vienna.
Costs: room rates €92 for comfort room for single use per night including breakfast buffet

Eventhotel Pyramide
Parkallee 2, 2334 Vösendorf
The Eventhotel Pyramide is located close to the ISCC and 30 minutes from Vienna's city center by train.
Costs: room rates starting at €100 for comfort room for single use per night including breakfast buffet

Hotel Rainers21
Campus21, 2345 Brunn am Gebirge
Rainers21 is located at Campus 21 within 10 walking minutes from the conference.
Costs: room rates starting at €83 for comfort room for single use per night including breakfast buffet

On Monday and Tuesday mornings, a shuttle bus will bring guests from the hotels to the conference in Brunn am Gebirge.

For more information please contact:

Papyrus Software Park
Papyrus Platz 1
2345 Brunn am Gebirge, Austria
T: +43-2236-27551-0
E-mail: events@isis-papyrus.com