Customers use three or more channels when contacting companies. This demands a new business model moving beyond disconnected, multichannel communication to offer Omni Channel engagement with real-time back office integration for enhanced customer experience and streamlined operations. The consistency of the message is ensured by end-to-end integrated, seamless customer communications across the customer journey.
Corporate design and approval including Blockchain
Corporate design is enforced and manually generated communications restricted to using pre-approved templates, layouts and resources. Changes to documents are quick, easy and cost effective, passing through an approval process in the award-winning Papyrus Change Management.
Preferred channel delivery
Communication is delivered to each individual in their preferred channel and language. This channel could be an e-mail, WebChat, snail mail, SMS, social or phone. Whichever channel is used is integrated in a single solution to give your sales and customer service agent visibility of all customer contacts and current status, so queries can be resolved quickly and correctly.
Reporting and Monitoring
All channels are presented in a unified view to understand which communication has taken place (outbound/inbound) and which channel was used, even when crossing channels in parallel conversations. Monitoring and reporting tools provide evidence that communications get delivered in a timely manner and identify problems at the earliest point in a conversation.
Digital Business Correspondence – Human Workflow – Collaboration
Business First is an important concept when implementing a new global business communication solution. A powerful digital approach allows for business creativity and flexibility in multi-lingual product offerings, plus pricing and placement of promotional content across all lines of business. Invoicing customers can be per adhoc request, moving from paper to email and Webportal to avoid payment delays, applying GDPR/EU-DSGVO.
Seamless across physical and digital
Business documents are a critical step in connecting your traditional and digital business channels. It sounds so simple, yet it’s hard in practice to be effective when delivering documents and messages to your customer-preferred channel in an Omni Channel world.
Single Source for Print, PDF and HTML
Creating and managing business documents for physical and digital can be an expensive nightmare. The Papyrus single source document administration is here to help! Document layouts and building blocks are created only once by business teams and reused across templates for e-mail/HTML, Mobile, Web, PDF and AFP print – achieving efficiency, corporate design, precision and quality. How cool is that!
Transforming your Online Business Channel
Doing business online is a critical element of your organization’s existence – it connects you faster and conveniently to customers, prospects and partners. Digital business transformation now demands that we ensure operational support for this external activity, increasing emphasis on how we deliver on the promise of digital business via the online channel.
The Papyrus ACM-based collaboration platform for campaign management earned the highest honors for digital transformation excellence, agility and high value creation. Creative Services Teams are driving the creation, modification and administration of a large number of marketing and regulated materials with more than 60 media types in nearly 30 languages and more efficient approval cycles to guarantee quality and compliance.