• slidebg1
    ISIS Papyrus Strategy and User Conference 2017
    The FOCUS is always on YOU!
    NEW Keynote Insights
    NEW Presentations and Demos
    NEW Discussion topics
    NEW Customer Case Studies
  • slidebg1
    ISIS Papyrus Strategy and User Conference 2017
    A Golden Opportunity!
    Executive-level Idea Exchange
    Effective Face-to-Face Meetings
    Focused Presentations of New Solutions
    Efficient access to Top-level Consultants
    Direct Discussions with your Peers
  • slidebg1
    ISIS Papyrus Strategy and User Conference 2017
    Real-world Customer Case Studies
    Real-world project expectations
    Real-world documents and processes
    Real-world performance analytics
    Real-world reviews and projections
  • slidebg1
    ISIS Papyrus Strategy and User Conference 2017
    Viennese charm,
    Business and Networking
    at the same place and time,
    this happens only at ISIS Papyrus Conferences!
    Detlef Zeger, SV SparkassenVersicherung

Hong Kong | 4 July 2017

Singapore | 6 July 2017

Bangkok, Thailand | 11 July 2017

Taipei, Taiwan | 18 July 2017

Shanghai, China | 20 July 2017

Hot Topics

Exploring Innovation – Sharing Practical Experience – Creating Future Value

Digital Business in Real Time

The strategy of digital transformation must translate into performance and generate results – for customers and for the business. Online Channel front-end interaction by Web, social and mobile users must be seamlessly connected with the back-office and existing business applications. Real-time processes and digitally signed documents spanning across departments are critical to win, serve and retain customers.

Strategically Transforming your Physical-to-Digital Documents and Processes

Since pioneering advanced document design, formatting and output for transactional and message-based communication, the Papyrus Platform has expanded to address omni channel, two-way communications and empower enterprise business users and knowledge workers to optimize and align documents, processes, collaboration and communication in customer service-focused organizations.

Content & Process Management Maturity – Where Are You?

Even at a basic level, intelligent data capture – of documents, e-mails with PDFs, fax, Web, SMS and mobile content – is a remarkable technology. Now consider Papyrus cross-channel capture, automating inbound mail where the machine is trained, extracting and interpreting document data and validating it faster than any human, then transferring it to the archive and the inbox of your knowledge worker.

Omni Channel Communication across all Inbound and Outbound Channels

Seamless integration between the digital and traditional customer journey on one platform provides the single view of all customer activity across departments and channels. Every incoming and outgoing message and document is intelligently classified, captured, tracked and stored in the case. Knowledge workers have all information at their fingertips for optimal customer service.

Omni Channel Communication

Building Business Solutions using ACM

A digital business platform is needed to execute your digital business strategy. We invite business and enterprise architects to join us and experience an innovative and unique new way of defining business architecture, supporting business language ontology and a ready-to-use Papyrus Business Reference Framework Solution.

Adaptive Case Management – Unified Solution for Digital & Traditional Business

Gain strategic advantage when delivering solutions for the business that can be rapidly developed for a fraction of cost and time through configuration and adaption without traditional coding. The ACM Framework interoperates flexibly with other ready-to-use Papyrus Solution Frameworks to mix and match their functionalities when building advanced business solutions.

The Mobile Office

Many business leaders talk about the importance of a mobile-first approach, citing the growing reliance on smart phones and tablets. We will show and discuss how to implement a mobile-first strategy supporting business users with direct mainframe and back office connectivity and a user-friendly, on-the-go mobile experience.

As always a fantastic innovative event.
Very thought provoking. Taking a lot of good ideas away with me.
Gary Robinson, Technical Team Leader, RR Donnelley Global Document Solutions, UK

Preview Videos

Get a first taste of demos and presentations at the Open House 2017

2017 Open House and User Conference Strategy Conference Agenda

8.30

Welcome with coffee


9.00

Keynote: Artificial Intelligence - Hype and Real Applications

Following Big Data the hype now switches to artificial intelligence. Yes, there are some impressive machine learning capabilities that far surpass human ability but statistical learning has substantial limitations and true cognitive computing is still in a galaxy far far away. The reality of machine learning has been available in the Papyrus Platform since more than five years as the User Trained Agent that also supports so-called deep learning or continuous improvement. In his keynote Max J. Pucher, CTO, ISIS Papyrus, will explore both the hype and the reality.


10.00

Digital Business in Real Time

Win, serve and retain customers in an omnichannel world. Empower your business staff to deliver and maintain Wizard forms with questions, validation rules, process and document templates.

  • Online Channel front-end interaction by Web, social and mobile users
  • Tailor-made proposals, online purchase, payment, claims, service requests
  • Seamless connection with back-office and existing business applications
  • Real-time processes and digitally signed documents
  • Omni Channel closed loop communications across departments and channels
  • Integrated collaborative work by backoffice users (case management)

10.30

Networking coffee break


11.00

A digital document strategy for physical and digital

Your clients span across all age groups with preferred channels across touchpoints. To improve customer experience, addressing physical and digital on one platform for all customer communications, proves to be most efficient and effective.

  • Smart cross-channel document design by business teams for print and e-delivery
  • Process-driven document composition by the Document Wizard
  • Facilitated SOA data integration with existing applications
  • Migration from Word using the Papyrus Word Converter
  • Delivery to various channels directly and reports on delivery status

11.30

Automate and digitize inbound mail channels

Achieve increased efficiency with accuracy and a reduction of manual work by training the machine.

  • E-mails, paper scans, PDFs, Web messages, fax, social and mobile
  • Event-driven intelligent recognition and data extraction, validation and archiving
  • Machine learning by document example and by user definitions
  • Process and rule-defined delivery to business departments for case work
  • Mobile/Capture of invoices, passports and payment slips
  • Search and view content in archive by index, full text, taxonomy and rules

12.00

Adaptive Case Management delivers significant business benefits

See the full range from straight-through processes through dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mails, PDFs, and mobile content.

  • On-boarding, recruitment, time management, work task management, lead management
  • Adaptive and goal-oriented business processes supporting exception handling
  • Enhanced quality and speed on case completion in Customer Service
  • Collaboration and knowledge work
  • Desktop, Browser, Mobile, Cloud

12.30

A new world of disruptive business application building

New ways to transform your business, digital transformation demand a mind shift in building new business applications. This session shows a new way of rapid business application building were user interaction, process and rules, information and organization are fully separated.

  • A ready-to-use Solution Framework eliminating coding
  • Business Architecture and value streams definition
  • Business language (ontology)-enabled business empowerment
  • A digital business platform empowered by ACM and Omni Channel

13.00

Lunch


14.00

Omni Channel communication must seamlessly integrate the physical and digital

Seamless engagement across digital and traditional business increases interactions with customers. Learn how to leverage existing investments in traditional Customer Communications Management (CCM) for consistent and compelling interactions at every touchpoint with on-premise to cloud flexibility.

  • A single-360 degree view of the Customer Journey
  • Integration of inbound and outbound communication channels
  • State and event processing for monitoring and reporting across channels
  • Consistent messaging across Webportal, e-mail, mobile, social, chat, fax, print
  • Online Channel integration with backoffice

14.30

Mobile First: CRM the most wanted mobile app

The Mobile workplace business initiatives reflect a growing reliance on smartphones and tablets. Executives want customer relationship management (CRM) apps in the palm of their hands, according to an ISD/IDC enterprise mobility study. Our experts will show best practices for going mobile, plus real-world success stories in various industries.

  • What ‘mobile first’ means
  • Which business segments benefit most?
  • Mobile backend as a service
  • Integration with existing legacy applications and security

15.00

Networking coffee break


15.30

Archiving for real-time living documents

Knowledge workers need all information at their fingertips when processing a case. Customer service and call centers must find, view, send and possibly resend information. WebPortal access to documents and e-mail utilize the short-term archive to control, monitor and report on delivery.

  • Difference between short-term and long-term archiving
  • Drag-and-drop or directly scan into Archive
  • Automatic indexing for full text search
  • Archiving the complete case
  • Annotation and comments
  • E-communication and e-delivery; Mobile and Cloud support

16.30

Brainstorming Session: Discuss with ISIS Papyrus management and solution architects

  • Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
  • Optimizing your investment by building an agile communication platform for the future
  • Discuss the requirements for the business graphical user interface (GUI)
  • Integrating inbound and outbound business communication as a business need
Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK

General Information

Locations

4 July 2017 - Hong Kong

Kowloon Shangri-La, Hong Kong
64 Mody Road, Tsim Sha Tsui East
Kowloon, Hong Kong

www.shangri-la.com/kowloon

T +852-2721-2111

6 July 2017 - Singapore

Shangri-La Hotel
22 Orange Grove Road
Singapore 258350

www.shangri-la.com/singapore

T: +65-6737-3644

11 July 2017 - Bangkok

Shangri-La Hotel Bangkok
89 Sol Wat Suan Plu, New Road
Bangkok, Thailand

www.shangri-la.com/bangkok

T +662-236-7777

18 July 2017 - Taipei

Le Meridien, Taipei
38 SongRen Road, Xinyi District
Taipei, 110 Taiwan, ROC

www.lemeridien-taipei.com

T +886-2-6622-8000

20 July 2017 - Shanghai

The Ritz-Carlton Shanghai, Pudong
Shanghai ifc, 8 Century Avenue, Lujiazui,
Pudong, Shanghai 200120, P. R. China

www.ritzcarlton.com/shanghaipudong

T +86 21 2020 1888

Enrollment

To register for the ISIS Papyrus Strategy and User Conference please register online: www.isis-papyrus.com/register-SCAsia

Language

Sessions will be held in English.

Meals

ISIS Papyrus will provide coffee breaks and lunch at the conference hotels.

Fees

The ISIS Papyrus Strategy and User Conference is free of charge. Registration is required.

For more information please contact

Ms. Janet NG
ISIS Papyrus Asia Pacific Ltd.
9 Temasek Blvd.
#29-01 Suntec City Tower 2
Singapore 038989

T: 0065-6339-8719
E-Mail: events.asia@isis-papyrus.com