Digital Business in Real Time
The strategy of digital transformation must translate into performance and generate results – for customers and for the business. Online Channel front-end interaction by Web, social and mobile users must be seamlessly connected with the back-office and existing business applications. Real-time processes and digitally signed documents spanning across departments are critical to win, serve and retain customers.
Strategically Transforming your Physical-to-Digital Documents and Processes
Since pioneering advanced document design, formatting and output for transactional and message-based communication, the Papyrus Platform has expanded to address omni channel, two-way communications and empower enterprise business users and knowledge workers to optimize and align documents, processes, collaboration and communication in customer service-focused organizations.
Content & Process Management Maturity – Where Are You?
Even at a basic level, intelligent data capture – of documents, emails with PDFs, fax, Web, SMS and mobile content – is a remarkable technology. Now consider Papyrus cross-channel capture, automating inbound mail where the machine is trained, extracting and interpreting document data and validating it faster than any human, then transferring it to the archive and the inbox of your knowledge worker.
Omni Channel Communication across all Inbound and Outbound Channels
Seamless integration between the digital and traditional customer journey on one platform provides the single view of all customer activity across departments and channels. Every incoming and outgoing message and document is intelligently classified, captured, tracked and stored in the Case. Knowledge workers have all information at their fingertips for optimal customer service.
Building Business Solutions using ACM
A digital business platform is needed to execute your digital business strategy. We invite business and enterprise architects to join us and experience an innovative and unique new way of defining business architecture, supporting business language ontology and a ready-to-use Papyrus Business Reference Framework Solution.
Adaptive Case Management – Unified Solution for Digital & Traditional Business
Gain strategic advantage when delivering solutions for the business that can be rapidly developed for a fraction of cost and time through configuration and adaption without traditional coding. The ACM Framework can flexibly interoperate with other ready-to-use Papyrus Solution Frameworks to mix and match their functionalities when building advanced business solutions.
The Mobile Office
Many business leaders talk about the importance of a mobile-first approach, citing the growing reliance on smart phones and tablets. We will show and discuss how to implement a mobile-first strategy supporting business users with direct mainframe and back office connectivity and a user-friendly, on-the-go mobile experience.