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    ISIS Papyrus Open House and User Conference 2017
    The FOCUS is always on YOU!
    NEW Keynote Insights
    NEW Presentations and Demos
    NEW Discussion topics
    NEW Customer Case Studies
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    ISIS Papyrus Open House and User Conference 2017
    A Golden Opportunity!
    Executive-level Idea Exchange
    Effective Face-to-Face Meetings
    Focused Presentations of New Solutions
    Efficient access to Top-level Consultants
    Direct Discussions with your Peers
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    ISIS Papyrus Open House and User Conference 2017
    With the industry's brightest minds in one room there is always something to learn.
    Enjoy the relaxed elegance of the Opening Gala Event.
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    ISIS Papyrus Open House and User Conference 2017
    Real-world Customer Case Studies
    Real-world project expectations
    Real-world documents and processes
    Real-world performance analytics
    Real-world reviews and projections
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    ISIS Papyrus Open House and User Conference 2017
    YOUR questions answered
    YOUR solution demoed
    YOUR project discussed
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    ISIS Papyrus Open House and User Conference 2017
    Management Circle Seminar
    Executive Exchange
    Strategic Discussions
    Planning the Future
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    ISIS Papyrus Open House and User Conference 2017
    Viennese charm,
    Business and Networking
    at the same place and time,
    this happens only at the ISIS Papyrus Open House!
    Detlef Zeger, SV SparkassenVersicherung

Hot Topics

Exploring Innovation – Sharing Practical Experience – Creating Future Value

Digital Business in Real Time

The strategy of digital transformation must translate into performance and generate results – for customers and for the business. Online Channel front-end interaction by Web, social and mobile users must be seamlessly connected with the back-office and existing business applications. Real-time processes and digitally signed documents spanning across departments are critical to win, serve and retain customers.

Strategically Transforming your Physical-to-Digital Documents and Processes

Since pioneering advanced document design, formatting and output for transactional and message-based communication, the Papyrus Platform has expanded to address omni channel, two-way communications and empower enterprise business users and knowledge workers to optimize and align documents, processes, collaboration and communication in customer service-focused organizations.

Content & Process Management Maturity – Where Are You?

Even at a basic level, intelligent data capture – of documents, emails with PDFs, fax, Web, SMS and mobile content – is a remarkable technology. Now consider Papyrus cross-channel capture, automating inbound mail where the machine is trained, extracting and interpreting document data and validating it faster than any human, then transferring it to the archive and the inbox of your knowledge worker.

Omni Channel Communication across all Inbound and Outbound Channels

Seamless integration between the digital and traditional customer journey on one platform provides the single view of all customer activity across departments and channels. Every incoming and outgoing message and document is intelligently classified, captured, tracked and stored in the Case. Knowledge workers have all information at their fingertips for optimal customer service.

Building Business Solutions using ACM

A digital business platform is needed to execute your digital business strategy. We invite business and enterprise architects to join us and experience an innovative and unique new way of defining business architecture, supporting business language ontology and a ready-to-use Papyrus Business Reference Framework Solution.

Adaptive Case Management – Unified Solution for Digital & Traditional Business

Gain strategic advantage when delivering solutions for the business that can be rapidly developed for a fraction of cost and time through configuration and adaption without traditional coding. The ACM Framework can flexibly interoperate with other ready-to-use Papyrus Solution Frameworks to mix and match their functionalities when building advanced business solutions.

The Mobile Office

Many business leaders talk about the importance of a mobile-first approach, citing the growing reliance on smart phones and tablets. We will show and discuss how to implement a mobile-first strategy supporting business users with direct mainframe and back office connectivity and a user-friendly, on-the-go mobile experience.

As always a fantastic innovative event.
Very thought provoking. Taking a lot of good ideas away with me.
Gary Robinson, Technical Team Leader, RR Donnelley Global Document Solutions, UK

Preview Videos

Get a first taste of demos and presentations at the Open House 2017

2015 Open House and User Conference Open House Agenda

Monday, 7 May - Sessions


Welcome with coffee


Keynote: Max J. Pucher, CTO, ISIS Papyrus


Digital Business in Real Time

Win, serve and retain customers in an omnichannel world. Empower your business staff to deliver and maintain Wizard forms with questions, validation rules, process and document templates.

  • Online Channel front-end interaction by Web, social and mobile users
  • Tailor-made proposals, online purchase, payment, claims, service requests
  • Seamless connection with back-office and existing business applications
  • Real-time processes and digitally signed documents
  • Omni Channel closed loop communications across departments and channels
  • Integrated collaborative work by backoffice users (case management)


Networking coffee break


A digital document strategy for physical and digital

Your clients span across all age groups with preferred channels across touchpoints. To improve customer experience, addressing physical and digital on one platform for all customer communications proves to be most efficient and effective.

  • Smart cross-channel document design by business teams for print and e-delivery
  • Process-driven document composition by the Document Wizard
  • Facilitated SOA data integration with existing applications
  • Migration from Word using the Papyrus Word Converter
  • Delivery to various channels directly and reports on delivery status


Automate and digitize inbound mail channels

Achieve increased efficiency with accuracy and a reduction of manual work by training the machine.

  • Emails, paper scans, PDFs, Web messages, fax, social and mobile
  • Event-driven intelligent recognition and data extraction, validation and archiving
  • Machine learning by document example and by user definitions
  • Process and rule-defined delivery to business departments for case work
  • Mobile/Capture of invoices, passports and payment slips
  • Search and view content in archive by index, full text, taxonomy and rules


Sharing Practical Experience – to be announced


Sharing Practical Experience – to be announced




Solution Showcase and Workshop Program


Brainstorming Session: Discuss with ISIS Papyrus management and solution architects

  • Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
  • Optimizing your investment by building an agile communication platform for the future
  • Discuss the requirements for the business graphical user interface (GUI)
  • Integrating inbound and outbound business communication as a business need

Tuesday, 8 May - Sessions


Welcome with coffee


Omni Channel communication must seamlessly integrate the physical and digital

Seamless engagement across digital and traditional business increases interactions with customers. Learn how to leverage existing investments in traditional Customer Communications Management (CCM) for consistent and compelling interactions at every touchpoint with on-premise to cloud flexibility.

  • A single-360 degree view of the Customer Journey
  • Integration of inbound and outbound communication channels
  • State and event processing for monitoring and reporting across channels
  • Consistent messaging across Webportal, email, mobile, social, chat, fax, print
  • Online Channel integration with backoffice


Mobile First: CRM the most wanted mobile app

The Mobile workplace business initiatives reflect a growing reliance on smartphones and tablets. Executives want customer relationship management (CRM) apps in the palm of their hands, according to an ISD/IDC enterprise mobility study. Our experts will show best practices for going mobile, plus real-world success stories in various industries.

  • What ‘mobile first’ means
  • Which business segments benefit most?
  • Mobile backend as a service
  • Integration with existing legacy applications and security


Archiving for real-time living documents

Knowledge workers need all information at their fingertips when processing a case. Customer service and call centers must find, view, send and possibly resend information. WebPortal access to documents and e-mail utilize the short-term archive to control, monitor and report on delivery.

  • Difference between short-term and long-term archiving
  • Drag-and-drop or directly scan into Archive
  • Automatic indexing for full text search
  • Archiving the complete case
  • Annotation and comments
  • E-communication and e-delivery; Mobile and Cloud support


Networking coffee break


Adaptive Case Management delivers significant business benefits

See the full range from straight-through processes through dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mails, PDFs, and mobile content.

  • On-boarding, recruitment, time management, work task management, lead management
  • Adaptive and goal-oriented business processes supporting exception handling
  • Enhanced quality and speed on case completion in Customer Service
  • Collaboration and knowledge work
  • Desktop, Browser, Mobile, Cloud


A new world of disruptive business application building

New ways to transform your business, digital transformation demand a mind shift in building new business applications. This session shows a new way of rapid business application building were user interaction, process and rules, information and organization are fully separated.

  • A ready-to-use Solution Framework eliminating coding
  • Business Architecture and value streams definition
  • Business language (ontology)-enabled business empowerment
  • A digital business platform empowered by ACM and Omni Channel


Analyst Session - to be announced


Sharing Practical Experience – to be announced




Solution Showcase and Workshop Program

An exciting event, full of surprises. An opportunity
to solve all queries and listen to all new features.
Toula Yiapatou, Systems Analyst, CYTA - Cyprus Telecom

Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating data from multiple business applications. Content becomes an essential part of the context in customer engagement.

Monday, 7 MAy - Workshops & Labs


Business document solution for business teams and IT

  • Data interface definition
  • Template, content, rule creation
  • Central resource management for corporate fonts and images
  • Change management – from development to production
  • Sign-off, text and content compare


Implementing business driven online and user interactive communication channels

  • Incoming online request generates on-demand digital e-policy/contract
  • Business users in front office, laptop or tablet use prompting functionality
  • Text and data entry, decision execution
  • Creating Wizard forms and its processes
  • Seamless integration with back office


ACM Adaptive Process and Case Management

  • Learn the fundamentals of Case setup
  • Define event-driven Business Processes
  • Use ACM framework solution on desktop, mobile and cloud
  • Integrate Correspondence and inbound Capture into process driven business applications

Tuesday, 8 May - Workshops & Labs


Output Management – Omnichannel print and e-communication

  • Bundle and sort outbound mail in the central pool
  • Learn how to further automate document delivery and save cost
  • Setup delivery rules, allow for feedback loop and reporting
  • Experience how documents are optimized with channel specific content at time of delivery
  • Get an introduction to creating responsive HTML documents


Incoming Mail – Capture, manage and distribute

  • Intelligent classification, content extraction and automated distribution
  • Self-learning with user-trained processes
  • User-supported ‘Lasso’ functionality
  • Embedding inbound mail into Case Management
  • Archiving

You are cordially invited: ISIS Papyrus Gala Dinner

You are cordially invited to join us on a guided tour about Europe's power women of the Baroque Age - Empress Maria Theresa of Austria. Experience in the impressive historic State Hall of the Austrian National Library what made her, 300 years ago, the most powerful regent, good wife, mother of 16 children and - influenced by her son - reformist and strictly religious person at the same time. After this social event we invite you to a delicious seated gala dinner at the historic Palais Ferstel. We kindly ask for your registration.

A private bus shuttle will take guests from the conference hotels “Austria Trend Eventhotel Pyramide” and “Babenbergerhof” to the event. The bus shuttle will depart the hotels at 17:00 and return around midnight.

General Information

Conference Location

ISIS Papyrus Solutions and Competence Center Vienna
Alter Wienerweg 12
A-2344 Maria Enzersdorf, Austria

Travel Information


To register for the ISIS Papyrus Open House and User Conference 2017, please register online: www.isis-papyrus.com/register-OHA


Sessions will be held in English and German.


ISIS Papyrus will provide lunch on both conference days at the ISIS Papyrus Solutions and Competence Center.


Participation at the Open House and User Conference and the Management Circle Seminar is free of charge. Registration is required.


The local currency is the Euro. Most leading credit cards are accepted.

Hotel Reservation

We have reserved rooms at
Hotel Babenbergerhof
Babenbergergasse 6, 2340 Mödling
The Hotel Babenbergerhof is located close to the ISCC in Mödling, on the outskirts of Vienna.
Costs: room rates € 89 for single comfort room per night including breakfast buffet

We also work in cooperation with
Austria Trend Eventhotel Pyramide
Parkallee 2, 2334 Vösendorf
The Eventhotel Pyramide is located close to the ISCC and 30 minutes from Vienna’s city center by train.
Costs: room rates starting at € 111 per night for single comfort room per night including breakfast buffet

On Monday and Tuesday mornings a shuttle bus will bring guests from both hotels to the ISCC in Maria Enzersdorf/Vienna

For more information please contact:

Christian Berchtold
ISIS Papyrus Europe AG
Alter Wienerweg 12
A-2344 Maria Enzersdorf
T: +43-2236-27551
E-mail: events@isis-papyrus.com