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    ISIS Papyrus Open House and User Conference 2015
    The FOCUS is always on YOU!
    NEW Keynote Insights
    NEW Presentations and Demos
    NEW Discussion topics
    NEW Customer Case Studies
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    ISIS Papyrus Open House and User Conference 2015
    A Golden Opportunity!
    Executive-level Idea Exchange
    Effective Face-to-Face Meetings
    Focused Presentations of New Solutions
    Efficient access to Top-level Consultants
    Direct Discussions with your Peers
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    ISIS Papyrus Open House and User Conference 2015
    With the industry's brightest minds in one room there is always something to learn.
    Enjoy the relaxed elegance of the Opening Gala Event.
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    ISIS Papyrus Open House and User Conference 2015
    Real-world Customer Case Studies
    Real-world project expectations
    Real-world documents and processes
    Real-world performance analytics
    Real-world reviews and projections
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    ISIS Papyrus Open House and User Conference 2015
    One-on-One
    Face-to-Face
    Hands-On
    YOUR questions answered
    YOUR solution demoed
    YOUR project discussed
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    ISIS Papyrus Open House and User Conference 2015
    Management Circle Seminar
    Executive Exchange
    Strategic Discussions
    Planning the Future
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    ISIS Papyrus Open House and User Conference 2015
    Viennese charm,
    Business and Networking
    at the same place and time,
    this happens only at the ISIS Papyrus Open House!
    Detlef Zeger, SV SparkassenVersicherung

ISIS Papyrus innovates and delivers
Enterprise Software Solutions shaping the future.

Our mission is sharing experience - showing best practices
and innovative ways for treating your customer as an individual across all channels.

Hot Topics

Make your customer communication a unique experience in the Digital Age.

Leverage smart document design concepts for cross-channel delivery.

Transform mainframe architecture to e-channels, mobile, social and the Cloud

Empower the business with document Wizard solutions signed with electronic signatures.

Achieve greater efficiency to implement new business process applications with Adaptive Case Management Solutions

Every time I attend Open House I come away with tips and ideas
that I will use in my own environment. It is a very worthwhile two days.
Mark Lester, Print Development Team Leader, OCÉ, UK

Preview Videos

Get a first taste of demos and presentations at the Open House 2015

2015 Open House and User Conference Open House Agenda

Monday, 27 April - Sessions

8.30

Welcome with coffee


9.00

Keynote: Digital Collaboration

The four layers of customer interaction, business interaction and content, compliance and policy rules, and data transactions have to converge. Mobile and browser front-ends must connect to a homogeneous digital collaboration infrastructure that does not restrict but empowers company staff to service in a flexible but still compliant manner. Max J. Pucher will discuss the incredible opportunities and substantial challenges for business and technology management.


10.00

Networking coffee break


10.30

Make your customer communication a unique experience in the digital age

Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating with data from multiple business applications. Content becomes an essential part of the context in Customer Engagement, and adaptive and goal-oriented service processes will result in a positive customer experience. The Papyrus Platform capabilities are unique in many ways. Forrester Research noted ISIS Papyrus as a leader with a most unique vision and “an adaptive platform with exacting results”.
In this session you will learn how:

  • IT and Business can rapidly build new business process applications using ready solution frameworks
  • 360º view of the customer can be achieved to improve customer experience and increase customer loyalty
  • To use the platform’s cross-channel capability for a seamless and successful Customer Experience
  • How integration with your existing backend systems can be achieved
  • The platform can help you to embrace Mobile, Social & Cloud

11.15

Leverage smart document design concepts for cross channel delivery

Learn about the extended capabilities of the new Correspondence Framework Solution for administrative and end users, relieving IT of time-intensive document support. Business teams are enabled to create and manage content, templates and resources for batch, online, interactive and on-demand production of business correspondence. Smart design of templates and building blocks allow for unique multichannel output with interactivity and real-time feedback loop.

  • Design and delivery considerations for different output channels including mobile
  • Central resource management with versioning, change and release management
  • Include response options such as URLs, e-mail, SMS and e-forms for immediate 2-way communications
  • Interactive documents with prompt commands and Wizard for front office users
  • eDocuments: Your clients and team sign electronically and securely
  • Auditing and reporting

12.00

Sharing Practical Experience - Cyprus Telecommunications (Cyta)
Modernizing customer experience and operations with cross-channel document delivery

Toula Yiapatou, Senior Project Manager

Cyta’s strategy was to fully implement electronic customer communications – to improve customer service and satisfaction, respond to customer preferences and leverage the cost advantages of reduced printing and mailing. Extending use of the powerful Papyrus Platform was decided to leverage the company’s existing investment and knowledge by using the full document management and multichannel delivery capabilities of Papyrus technology. The new Cyta Electronic Invoicing program offers customers more convenience and account access with monthly bill notification by e-mail; 24/7 bill access, download and/or printing; and online bill storage for 24 months.


12.30

Sharing Practical Experience - Group IT, APIS IT
Establishing a generic model document output management system

Dragana Pop, BI Software Engineer

With the primary objective to establish a generic document output platform, Papyrus is used in the production of various documents for City of Zagreb and government agencies, including document design and formatting. AFP documents are stored in Papyrus WebArchive and accessed by a third-party system using Papyrus WebRepository, and AFP documents are converted to PDF on-the-fly. Capabilities of the new platform include a unified invoice for services provided by City of Zagreb to its residents and future plans for online document formatting and document composition. Local partner Sagena informaticki inzenjering and ISIS Papyrus supported the successful production of the solution, which also incorporated Papyrus WebServer/HTTPs and WebPortal capabilities.


13.00

Lunch


14.00

Solution Showcase and Workshop Program



17.45

Brainstorming Session: Discuss with ISIS Papyrus management and solution architects

  • Translating company goals into a technology strategy that consolidates ECM, CRM and BPM
  • Optimizing your investment by building an agile communication platform for the future
  • Discuss the requirements for the business graphical user interface (GUI)
  • Integrating inbound and outbound business communication as a business need

Tuesday, 28 April - Sessions

8.00

Welcome with coffee


8.30

Transform mainframe architecture to eChannels, mobile, social and the cloud

Business solutions are built on an enterprise mobility strategy. The Papyrus Platform enables the new mobile workstyle, changing the way companies communicate internally and with their customers, making it convenient and secure while creating new revenue.

  • Mobile Backend-as-a-Service
  • Sales and customer service solution Frameworks
  • Mobile Marketing
  • Mobile for Executives
  • Integration with Social channels
  • Deployment in the Cloud

9.15

The great leap in cross channel eCommunication with optional print

This presentation will show how collaborative work of business and IT results in flexible and high-quality output for each delivery channel using dynamic formatting capabilities in combination with powerful output management.

  • Collect documents of batch/online/interactive origin (AFP/PDF/TIFFS/HTML/XML) in the central document pool
  • Powerful reformatting options allow for unique final document composition on each print and eDelivery channel
  • HTML5/PDF/SMS/e-mail/Mobile, printing considerations and available solutions
  • Two-way communication capabilities with response options in digital output
  • Powerful reporting on bounced e-mail, clicks and opened e-mail, printing and archiving

10.00

Networking coffee break


10.30

ACM-built business solutions optimize customer experience and deliver significant business benefits

In the Digital Age non-routine, collaborative, knowledge worker-centric activities will dominate how work is done in your organization - exceptions are the norm. See a full range of business solutions using straight-through processes to dynamic processes to completely unstructured processes driven by rules and ad-hoc content arrival, such as scans, e-mail or social media

  • Collaborative work and task management based on user profile
  • Adaptive and goal-oriented business processes supporting exception handling
  • Enhanced quality and speed in case completion in Customer Care and Call Center
  • HR and new customer on-boarding case management solution framework
  • Lead management solution framework – from suspect to prospect to pipeline
  • Contract generation and management solution framework

11.15

Cross-channel intelligent inbound mail Capture

All your inbound communication channels can be commonly managed by one single definition and events - routing mail through the different steps of classification, recognition and data extraction to validation and then distribution to users in different departments. Our integrated workflow capabilities and the supervised learning of our intelligent data capture technology continuously improve the system to get smarter results in reduced cycle time, lower labor costs and maximized human capital.

  • Every mail received in the organization is a known incoming event
  • An intelligent capture process starts extracting relevant information from structured and unstructured forms
  • A new case is automatically opened or content is routed to an existing case
  • Archiving of complete case, content and process

11.45

Sharing Practical Experience - BNP Paribas Switzerland
Realizing a strategic personalized mass mailing solution to meet the growing demand of the business

Didier Di Palma, Project Manager

With this corporate mass mailing solution using ISIS Papyrus, BNP increased efficiency of the mass mail process and the generation of mailings with less time and effort. The solution is a personalized ‘one-off’ Mass Mailing Client Solution which meets the growing demand of the Business and avoids as much as possible the ‘IT bottleneck’ - empowering 3 business units to design, create and maintain multi-language, multichannel mass mailings without IT support, as well as achieving seamless integration with current output management. Key highlights are role management with unique UIs, specific building blocks customized on-site, delivery to different output channels based on client preferences, and user management of templates, rules and content.


12.30

Sharing Practical Experience - RR Donnelley Global Document Solutions
Dynamic HTML for empowered Web and mobile business communications

Gary Robinson, Papyrus Analyst Developer

Changing customer preferences are requiring business to adapt methods for communicating with their clients. The primary needs are to create multichannel output (print, PDF with embedded URLs, fully enriched HTML5) from a single process, and then to track eDelivery and reissue printed documents for undelivered or unopened e-mails. Large volumes of documents are created in Papyrus and delivered and monitored via third-party software. Reprint requests are fed back into Papyrus for output. A full document lifecycle is reported to the business, detailing printed totals, e-mail delivery and read times, links clicked through, delivery failures and unopened e-mails. Business uses this data to see which customers are actively monitoring and opening their e-mails, leading to the possibility of more successful targeted marketing.


13.00

Lunch


14.00

Solution Showcase and Workshop Program


2015 Open House and User Conference

The Management Circle Seminar contains inspiring interdisciplinary topics
and connects discussions in a relaxing atmosphere.

This seminar is dedicated for enterprise management and directors who like to exchange experience and ideas with their peers on strategic IT subjects. The ISIS Papyrus Executives will present four short presentations including different perspectives of important current and future IT topics and how you can leverage more of your current Papyrus investment. This will lead into a moderated, interactive communication exchange and later open discussion.

Moderated by industry experts:

  • David Hodge - Operation Excellence Manager, British Telecom
  • Katherine Church - Digital Solution Director, CAPITA Insurance Services
  • Didier Di Palma - Project Manager, BNP Paribas Switzerland
  • Dragana Pop - BI Software Engineer Group IT, APIS IT
  • Gary Robinson - Papyrus Analyst Developer, RR Donnelley Global Document Solutions

Monday, 27 April - Management Circle Seminar

8.30

Welcome with coffee


9.00

Keynote: Digital Collaboration


10.30

Networking coffee break


11.00

Solution Showcase: Customer Engagement Platform Solutions


12.00

Case Study: Cyprus Telecommunications (Cyta)

Modernizing customer experience and operations with cross-channel document delivery


12.30

Case Study: Group IT, APIS IT

Establishing a generic model document output management system


13.00

Lunch


14.30

Discussion: The new way of working mobile


15.30

Networking coffee break


16.00

Discussion: The next generation of documents in the digital revolution


17.00

Discussion: What is needed to streamline your business processes?


Tuesday, 28 April - Management Circle Seminar

10.30

Welcome with coffee


11.00

Solution Showcase: Adaptive Case Management for on-boarding staff and customers


11.45

Case Study: BNP Paribas Switzerland

Realizing a strategic personalized mass mailing solution to meet the growing demand of the business


12.30

Case Study: RR Donnelley Global Document Solutions

Dynamic HTML for empowered Web and mobile business communications


13.15

Lunch


14.00

Discussion: Content and Process Maturity – where are you?

Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.
Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK

Communication with your customers spans across all areas of business activity. This means managing multiple inbound and outbound channels and integrating data from multiple business applications. Content becomes an essential part of the context in customer engagement.

Monday, 27 April - Workshops & Labs

14.00

Business document application design by business and IT

  • Data interface definition
  • Template and content creation
  • Resource generation and central resource management
  • Change management – from development to production
  • Text and content compare

15.00

Implementing a business correspondence system for online and interactive letters

  • Correspondence framework for end users with prompting functionality
  • Text and data entry
  • Using the Wizard for interactive letter writing
  • Sign-off process with stickers

16.00

Adaptive Process and Case Management

  • Learn the fundamentals on how to setup a Case
  • Define event-driven Business Processes
  • Experience how easy it is to integrate Correspondence

Tuesday, 28 April - Workshops & Labs

14.00

Output Management – Print and eDelivery

  • Bundling and sorting of outbound mail
  • Learn how to further automate document delivery and save cost
  • Setup delivery rules and learn that no or limited change is needed on your documents
  • Experience how print documents are transformed and being electronically delivered
  • Get an introduction to how you could do Dynamic HTML documents

15.00

Incoming Mail – Capture, manage and distribute

  • Intelligent classification, content extraction and automated distribution
  • Self-learning with user-trained processes
  • Embedding inbound mail into Case Management
  • Archiving

You are cordially invited: ISIS Papyrus Gala Dinner

Open House Opening Event: Join us for an “Evening Outdoor Safari” through “Schönbrunn Zoo”, the world oldest zoo located on the grounds of Imperial Palace Schönbrunn in Vienna on Sunday, April 26. Founded as an imperial menagerie in 1752, the baroque buildings have been complemented by modern zoo architecture. After the zoo safari, we look forward to an enjoyable seated Gala Dinner with you.

A private bus shuttle will take guests from the conference hotels “Austria Trend Eventhotel Pyramide” and “Babenbergerhof” to the event. The bus shuttle will depart the hotels at 17:30 and return around midnight.


General Information

Conference Location

ISIS Papyrus Solutions and Competence Center Vienna
Alter Wienerweg 12
A-2344 Maria Enzersdorf, Austria

Travel Information

Enrollment

To register for the ISIS Papyrus Open House and User Conference 2015, please register online: www.isis-papyrus.com/registration

Language

Sessions will be held in English and German.

Meals

ISIS Papyrus will provide lunch on both conference days at the ISIS Papyrus Solutions and Competence Center.

Fees

Participation at the Open House and User Conference and the Management Circle Seminar is free of charge. Registration is required.

Currency

The local currency is the Euro. Most leading credit cards are accepted.

For more information please contact:

Christian Berchtold
ISIS Papyrus Europe AG
Alter Wienerweg 12
A-2344 Maria Enzersdorf
T: +43-2236-27551, F: +43-2236-21081
E-mail: events@isis-papyrus.com