WHITE PAPER – MARKET TRENDS

Available now!

Download the January 2011
Forrester white paper

Highlights of the 2011 findings from Forrester’s market survey and evaluation on enterprise knowledge work:

More than 50% lack coordination of data, content, workflow and rules between information systems
Almost half report that business process changes occur at least monthly
38% report that annual process change costs are twice the cost of initial installation – an additional 1/3 do not know or measure these costs
Changing rules within an organization often hinders or slows process changes
Heavy IT support is still required for 57-67% of changes and updates
68% want their knowledge workers to be able to create new process and case management solutions

RECOMMENDED FOR MANAGERS & EXECUTIVES:

Knowledge Worker Empowerment Is Vital To Success

January 2011

Forrester's evaluation of business process and case management automation revealed that while enterprises recognize that their crucial experts - knowledge workers - are vital to success, this modern breed of employee is not fully supported with appropriate information and process tools, leaving a need for more dynamic processes and continuous change.

In-depth surveys conducted during Q3 2010 in US and UK companies with more than 1,000 employees gathered responses from a cross-section of key knowledge workers across the enterprise:

Application architects
Case management specialists
Business process architects
Information architects

With goal-oriented process management heading a list of advanced technologies desired to improve processes, enterprises invest in knowledge workers to influence and enable specific business outcomes and payoffs (in order of ranking):

Up-selling and cross-selling
Raising service quality
Producing more work with less staff
Better adapting to changes in the business
Reducing risk and increasing compliance
Adding new products and services

In this evaluation report, Forrester not only examines the needs, challenges and common barriers faced in supporting and improving knowledge work in the enterprise, but also proposes changes and shifts in the business, technology and IT infrastructure that may successfully drive knowledge work toward shared business goals and progress.

To request a print copy please fill out the form below (* required fields):
First name: *	Please fill in your first name.	Job function:
Last name: *	Please fill in your first name.	Address/Street: *	Please fill in your street address
Company name: *	Please fill in your company name.	City: *	Please fill in your city.
Email: *	Please fill in your business e-mail. Please fill in your business e-mail.	State:
Phone: *	Please fill in your business phone number.	Zip code: *	Please fill in your ZIP code.
Department:		Country: *	Please fill in your country.
Yes, I would like to receive information by post and e-mail on ISIS Papyrus solutions, news and invitations to ISIS Papyrus Events. I can withdraw my approval at any time.