Technology Innovation Finance Client Reporting Transparent, Sophisticated and Customizable The new portfolio statement of Deutsche Bank (Switzerland) Ltd. INSIDE Case Study: Deutsche Bank Switzerland - Private Wealth Management • High quality financial reports in full color with dynamic charts • Identical look and feel for batch and ad-hoc report generation • Total solution by one vendor Client Reporting Transparent, Sophisticated and Customizable The new portfolio statement of Deutsche Bank Switzerland Switzerland’s private bankers have long been renowned for their skill at developing asset allocation and management strategies on a global scale. Their tradition of thinking internationally and diversifying their clients’ investments in fact, dates back to the 18th Century. ----- Our highly motivated, multilingual and multicultural staff are dedicated to providing the ultimate in personalized service to discerning clients from around the world. ------ Deutsche Bank (Switzerland) Ltd is a center of excellence for Private Wealth Management. Their business philosophy reflects many of the traditional Swiss virtues and all their activities are guided by similar ethical values. Stability for them translates into long-term client relationships, while discretion and trustworthiness go hand in hand with confidentiality and reliability. • The Mission A transparent, sophisticated and customizable new portfolio statement. It is the clear aim of the bank to provide first class service and utmost transparency in all aspects of the business relationship with the customer. Accurate and timely high quality information is key for DB Switzerland customers when it comes to monitoring and reviewing their investment strategy. • The Objective Implementation of a single client reporting document lifecycle solution by one vendor to produce all portfolio types for mass and ad-hoc report production with integrated process management for document printing and archiving. “We are committed to constantly improve our services through innovative tools or techniques”, says Raymond E. Hess, Business Support, Deutsche Bank (Switzerland) Ltd. As part of this process the reporting tools have been redesigned and enhanced by providing a new, more sophisticated portfolio statement. The new consolidated statement combines the cash and security investments conveniently in one single document. All reports have the same look and feel for mass, on-line and ad-hoc production. • The most important requirement: A flexible design tool! • Fast and easy layout changes • Dynamic table of contents (with two levels) • Logo and graphics management • Bar code and OMR code support • Free and static text in 6 languages • Indexing • Flexible use of any data type or structure • Modular development of document elements and their reuse • Document format independent of platform, printer and archive • Identical look and feel of mass and on-line report production • Overlapping charts for Portfolio Performance • Grouping functionality for nested tables The portfolio statement is organized into five key sections, ranging from a top-level summary of the clients financial situation to an in-depth analysis of all underlying holdings. Subsequently, each report offers increasingly greater detail about assets and liabilities. The composition of each report is configurable per client. • Mass Printing The portfolio statements can be received automatically in the frequency of the client’s preference. They are either printed or mailed periodically (daily, weekly, monthly, quarterly, semiannually and annually) or printed on demand when the client visits the bank. • Ad-hoc Printing Interfaces with the Web Application and is performed as a local print. The reports are printed in full color, highlight or black and white. Xerox IPDS printers are used to print full color. Fonts are defined as outline fonts in 600 dpi. All printers are driven by the Papyrus Print Server with its integrated print process management. The Papyrus desktop for print operators and authorized users provides information on all jobs and printers in the network transparently and seamlessly across several platforms. • Smooth Project Implementation After a successful proof of concept and pilot installation in the Deutsche Bank Switzerland environment, the decision was made for Papyrus. Based on the defined project plan, the new statements were quickly developed using Papyrus Designer and at the same time, a test environment was implemented. For high volume formatting of mass production and on-line report generation, an AIX server with Papyrus DocEXEC was centrally installed. The Papyrus PrintPool collects all to be printed documents, and is configured to provide all required output management functions for periodical mailings and on-demand printing. The AFP PRINT DataStream is checked into the PrintPool database. A daily job is started depending on the type of delivery. Either the AFP file is printed immediately on the IPDS printer, or additional information is added to the AFP document (i.e. new cover page with the address of the recipient). Papyrus WebArchive was installed to convert the AFP files into PDF and by using an XML file interface the IBM OnDemand archive was integrated for long term storage. • The Workflow Data from the business system is received by the Papyrus ICD Adapter (Batch) and Papyrus XML Adapter (Online). The documents are formatted using Papyrus DocEXEC and distributed in several different AFP output files. Operators in different locations monitor and maintain all system processes using the Papyrus WebControl functions in the Papyrus Desktop. • Challenges and Achievements While the project was implemented, DB Switzerland acquired a new bank and therefore the design/layout of reports and workflow had to be adapted to the new requirements. This was positively demonstrated by the flexibility of the Papyrus system. Changes could be realized quickly without changing the application creating the input data files. • Reusability The implementation at Deutsche Bank Switzerland was later also used with little effort at DB in Singapore for their document applications, by using already existing WebControl and document definitions and setups. PAPYRUS PRODUCTS in use Papyrus Designer Package on Windows WYSIWYG dynamic document design Papyrus DocEXEC on AIX High speed document formatting engine Papyrus Postprocessing/PrintPool on AIX Document pooling and output management Papyrus WebArchive on AIX PDF conversion and long-term archiving Papyrus Server/IPDS on Windows Printing on high speed color IPDS printers Papyrus Server/PS on AIX Printing on high speed color Postscript printers Papyrus WebControl/Repository Print and resource management In their own words... In my 30 years in banking I have never got such an excellent product in terms of investment and time of implementation. Raymond E. Hess Business Support Deutsche Bank (Switzerland) Ltd. A comprehensive and scalable solution for centralised management of document applications, print and output operations that span web, client server and host environments. Papyrus Document Frameworks • Automated Document Factory • Enterprise Application Integration • Enterprise Output Management • Enterprise Content Management • Business Process Management • Portal and Web Applications • Change Management • Correspondence • Campaign Management • Print Management • Capture/Classify/Extract • E-mail, Fax Organisations can define, measure, and manage output management across complex heterogeneous environments from centralised control points. Finance Sector uses Papyrus Abbey National Financial Services UK • Allianz Ireland • Allied Irish Bank Ireland • Australian Retail Financial Services Australia • Banca 121 S.p.A. Italy • Banca Popolare di Milano Italy • Banco Pastor Spain • Banesto Spain • Bank Leumi Tel Aviv Israel • Bank of America Hongkong • Bank of Canada Canada • Bank of China Singapore • Bank of Scotland UK • Bankgirocentralen Sweden • Barmer Ersatzkasse Wuppertal Germany • BAWAG Bank Vienna Austria • BBVA Madrid Spain • BNP Paribas France • Bristol & West plc UK • BSCH Spain • Caisse de Prevoynace et de Retraite France • Caisse Valaisianne de Compensation Switzerland • Caixa Catalunya Spain • Caja de Madrid Spain • Caja Laboral Spain • Canada Trust Canada • China Trust Commercial Bank Taiwan • CITIBANK Asia-Pacific Singapore • Citigroup USA • Commerzbank Germany • COOP Bank Basel Switzerland • Credit Suisse Zuerich Switzerland • CS First Boston London UK • Den Danske Bank Denmark • Deutsche Bank Germany, Luxembourg • Dresdner Bank Germany • Dreyfus Söhne + CIE AG Switzerland • DWS Investment S.A. Germany • Fiditalia SpA Italy • First Merit Bank USA • FISERV USA • FLEET USA • Fuji Bank Tokyo Japan • Gestitres France • Group Mornay France • Hamburger Landesbank Germany • HBOS Financial Services UK • HFC Bank UK • HSBC Malaysia • ING Bank Amsterdam Netherlands • JACCS Japan • Keppel TatLee Bank Ltd. Singapore • Kungthai Bank Bangkok Thailand • Lloyds TSB Registrars UK • PSK Austrian Postsparkasse Austria • PNC Bank Pittsburgh USA • Post Office Savings Bank Singapore • Rabobank ICT Netherlands • Realkredit Danmark Denmark • Royal Bank Canada • Schweizer Nationalbank Switzerland • SE Banken Sweden • SEB Bank Germany • SPARDAT Vienna Austria • Stadshypothek Stockholm Sweden • Swenska Handelsbanken Sweden • R-G Premier Bank of Puerto Rico Puerto Rico • Thai Farmers Bank Thailand • Thrivent Financial for Lutherans USA • UBS Basel Switzerland • UBS Zurich Switzerland • United Overseas Bank Malaysia Malaysia • VISA Desjardins Montreal Canada • Volkskreditbank AG Austria • Volkswagen Bank GmbH Germany • Zürich Schweiz Switzerland