The reality of Business Process Management shows that it is very difficult to top-down analyze and simulate business processes and link them to key performance indicators in a continuous improvement cycle. ‘Measure to Manage’ optimization is counterproductive to improvement and innovation. The dynamics of economy require a self-organizing structure that is resilient to fast changes through its ability to adapt. Only empowered actors can use their intuition and experience for productive action. The Adaptive concept of the Papyrus Platform can unlock the creative powers of your people and innovate any process or case management work, without the need for complex development projects. Deployed on PCs, the Web and mobile devices Papyrus will provide transparent, yet secure collaboration and communication.

Speaker: Max J. Pucher - Chief Architect ISIS Papyrus

• Papyrus standard software components
• Business applications
• ECM, CRM, BPM, EAI

Gaining a competitive edge through fast development of personalized documents with campaign and message content created by the business user. Dependency on IT is reduced and consistency is ensured across the enterprise spanning all output channels.

• Centralized resource collection and administration of all document elements (data, text, logic)
• Business users deliver message content efficiently with reduced dependency on IT
  
• A central repository manages user authorization, versions of text, variants of languages, change management and processes
  
• Corporate design and identity with consistent ‘look and feel’ on all output channels
  
• Text and content compare

Experience live how the Papyrus EYE Widgets empower the business user with business-centric letter design and reduced dependency on IT. Documents are linked to business data with Adapters such as MQ or SOAP or Typemanagers connecting to databases while enabling the management of the related business process.

Focused applications:

• Serial letter/mass mailing
  
• Dynamic reporting
  
• Business letters
  
• Marketing campaigns / transpromo

Learn about:

• User authorization and auditing
  
• Automatic resource distribution across the network
  
• Letter process/workflow and rule definitions
  
• Central bundling and output management
  
• Seamless delivery to all output channels, print, e-mail, Web and iPhone

Papyrus Adaptive Case Management is a collaborative process of assessment, planning, facilitation and advocacy for options and services. Case management is about receiving information, delivering the right information to the right people at the right time and having the correct processes in place so that timely actions can speed resolution. Examples: Opening or closing account, underwriting, handling claim, negotiating contracts, moving, applying for loan, requesting permit.
Key areas addressed:

• Consolidating different task management platforms and services
  
• Creating tasks, assigning of tasks and checking completion of tasks
  
• Service tasks and user tasks
  
• Consolidating business communication by integrating inbound with outbound
  
• Multi-channel delivery

Claims letters, customer care letters, investment portfolio, retirement plan review, credit risk analysis, sales reports and more. Templates move through development stages to test before being made available to the business user (i.e., customer relationship manager) in production.

Using a single approved template, the business user can request:

• Report/letter generation for a specific customer to customize interactively by entering text and data variables in specifically defined areas and sign-off
  
• Batch production of reports to be manually enhanced and completed
  
• Batch production of reports to automatically deliver them without user interactivity
  
• On-demand / online report generation
  
• Integration with business data through adapters
  
• Integrated multi-channel output management

Optimizing Print and Mail – Archiving and Customer Care

To implement an automated document factory (ADF) that executes end-to-end document process management, tracks and monitors jobs across platforms and output channels can be a difficult task – unless you have Papyrus!

• Potential significant savings in printing equipment and postage
  
• Job management across printers and other output channels whether print/fax/e-mail/archive
  
• Savings achieved by bundling documents into one envelope (PrintPool)
  
• Short-term and long-term archiving with integrated customer care

Manufacturing and trade organizations have high volumes of varying goods delivered by many different suppliers. Manage, control, monitor and automize processes from the point of entering an order to delivery and payment with optimization potentials including:

• Reduction of manual classification of incoming mail
  
• Consolidating departmental requirements for access to volume discounts, order quantities and shipping efficiencies
  
• Monitoring actual goods received
  
• Preventing payment duplication
  
• Deadline and supply chain management